Computer Software

OTIS B. WOODS

***** ******* ** # **** ****** Texas 75248 Cell phone 469-***-****

****.*****@*******.***

Professional Summary

I have an Associate’s Degree in Electronic Engineering and I am also an IT Professional with years of experience in the

IT field, windows 2000 server, windows 2000, windows XP, Windows 7 and Server 2003 and Server 2007

troubleshooting, Installing and configuring the windows operating systems within telecommunication industry.

• Knowledge of circuit boards, processors, chips, component level troubleshooting & repair, electronic

equipment, and computer hardware and software, including applications and programming. Determining how

a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Test, maintain, and monitor computer programs and systems, including coordinating the installation of

computer programs and systems.

• Develop, document and revise system design procedures, test procedures, and quality standards.

• Communicates effectively information to supervisors, co-workers, and subordinates by telephone, in written

form, e-mail, or in person.

• Well organized, detailed-oriented and resourceful. Effective in high-pressure situations. Well versed

in quality assurance program procedures implementation, coordination, and documentation

PROFESSIONAL EXPERIENCE

Dallas County Schools – May 2012 to Present

• Follow safety rules as students board and exit buses or cross streets near bus stops.

• Comply with traffic regulations to operate vehicles in a safe and courteous manner.

• Maintain order among pupils during trips to ensure safety.

• Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety

equipment to ensure that everything is in working order.

• Escort small children across roads and highways.

• Report any bus malfunctions or needed repairs.

• Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules.

• Maintain knowledge of first-aid procedures.

• Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel

consumption, or fares received.

• Read maps and follow written and verbal geographic directions.

HMS – HEALTH MANAGEMENT SYSTEMS

SYSTEM ANALYST 05/2011 to 05/2012

• Expand or modify system to serve new purposes or improve work flow.

• Test, maintain, and monitor computer programs and systems, including coordinating the installation of

computer programs and systems.

• Develop, document and revise system design procedures, test procedures, and quality standards.

• Provide staff and users with assistance solving computer related problems, such as malfunctions and program

problems.

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• Review and analyze computer printouts and performance indicators to locate code problems, and correct

errors by correcting codes.

• Consult with management & clients to ensure agreement on system principles.

• Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user

requirements.

• Determine computer software or hardware needed to set up or alter system.

Dallas County Schools – October 2008 to 2011

• Follow safety rules as students board and exit buses or cross streets near bus stops.

• Comply with traffic regulations to operate vehicles in a safe and courteous manner.

• Maintain order among pupils during trips to ensure safety.

• Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety

equipment to ensure that everything is in working order.

• Escort small children across roads and highways.

• Report any bus malfunctions or needed repairs.

• Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules.

• Maintain knowledge of first-aid procedures.

• Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel

consumption, or fares received.

• Read maps and follow written and verbal geographic directions.

Conn’s Appliances Dallas Texas October 2006 - October 2008

Computer Repair Technician

• Set up equipment for repair, performing or ensuring proper installation of operating systems, or appropriate

software.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or

installation specifications.

• Maintain records of daily data communication transactions, problems and remedial actions taken, or

installation activities.

Verizon Richardson Texas June 14, 2001 to March 26, 2006

Network Security Engineer

• Encrypt data transmissions and erect firewalls to conceal confidential information as it is being transmitted

and to keep out tainted digital transfers.

• Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or

disclosure and to meet emergency data processing needs.

• Review violations of computer security procedures and discuss procedures with violators to ensure violations

are not repeated.

• Monitor use of data files and regulate access to safeguard information in computer files.

• Monitor current reports of computer viruses to determine when to update virus protection systems.

• Perform risk assessments and execute tests of data processing system to ensure functioning of data processing

activities and security measures.

• Confer with users to discuss issues such as computer data access needs, security violations, and programming

changes.

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• Train users and promote security awareness to ensure system security and to improve server and network

efficiency.

• Coordinate implementation of computer system plan with establishment personnel and outside vendors.

MCI Telecommunications, R ichardson Texas, June 1999-June. 2001

Network Administrator

Maintain and administer computer networks and related computing environments including computer hardware,

systems software, applications software, and all configurations.

• Perform data backups and disaster recovery operations.

• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace

defective components when necessary.

• Plan, coordinate, and implement network security measures to protect data, software, and hardware.

• Configure, monitor, and maintain email applications or virus protection software.

• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate

computer network access and use.

• Load computer tapes and disks, and install software and printer paper or forms.

• Design, configure, and test computer hardware, networking software and operating system software.

• Monitor network performance to determine whether adjustments need to be made, and to determine where

changes will need to be made in the future.

• Confer with network users about how to solve existing system problems.

MCI, Telecommunication, R ichardson Texas April 1997 June 1999

Desktop Support

• Oversee the daily performance of computer systems.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Enter commands and observe system functioning to verify correct operations and detect errors.

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems,

or appropriate software.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or

installation specifications.

• Maintain records of daily data communication transactions, problems and remedial actions taken, or

installation activities.

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• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve

problems or to provide technical assistance and support.

• Refer major hardware or software problems or defective products to vendors or technicians for service.

• Develop training materials and procedures, or train users in the proper use of hardware or software.

• Confer with staff, users, and management to establish requirements for new systems or modifications.

Military Service: United States Navy June 1987 Avionics Technician

EDUCATION: Associates Degree in Electronic Engineering ITT TECHNICAL INSTITUTE - Garland, Texas

Xray Academy – Xray Tech – State License from the State of Texas

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