Administrative Skill, Customer Service
Resume:
# ** ********** ***, ******** ****. II, Quezon City
Contact No. +639*********
E mail: ***.*******************@*****.***
Anya Monique S. Dela Cruz
Objective:
To obtain a meaningful and challenging position that enables me to learn and allows for
advancement.
Work Experience:
July 2013 – March 2014 IHI Philippines Inc.
PSE Center, Ortigas, Pasig City
Administrative Assistant
sort and distribute incoming mail to areas and staff within the organization, and dispatch outgoing
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write business letters, reports or office memoranda using word processing programs
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answer telephone enquiries from customers, attend to visitors and assist other staff in the
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organization with their enquiries
operate a range of office machines such as photocopiers, computers and faxes
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file papers and documents
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Undertake other duties such as banking, credit control or payroll functions.
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Preparing or editing purchase orders from various departments.
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Checking if there is enough stock in the inventory to meet requirements.
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Placing orders with suppliers or vendors and ensuring that documentation is in order, with terms and
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conditions being clear.
Maintaining a filing system in the purchase department and updating appropriate records when
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required.
Look for ways to reduce costs to the company, such as evaluating costs of purchasing from various
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suppliers to arrive at the best deal.
Inspecting consignments to verify if they are in order and as per agreed terms.
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Interacting with suppliers in case of delay in delivery of supplies, receipt of damaged or incorrect
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quantity of goods.
June 2011 – October 2011 St. Dominic Savio College
Quirino Highway, Caloocan City
Asst. Registrar
• Maintains and adequate system of filing academic record of all students enrolled in the college,
emphasizing their safe and proper storage as well as their easy retrieval.
• Issues Transfer Credentials. Transcript of Records, Student Permanent Records, Diplomas and other
kinds of credentials upon request of students and by other authorized entity.
• Provide administrative support to the Registrar and the Deans in the following areas: academic policy
and procedures; student advising and counseling; final examination administration; and records
management. Along with the Registrar, serve as primary liaison with faculty, students, and other
administrative offices for academic and other related issues.
• Prepares Schedule of classes for each term in consultation with the Deans, Principals, and
Coordinators and submits it to the highest office for final approval as well as new school calendar
and schedule of examinations and submission of test question and grades by the faculty.
November 2009 – June 2011 Teleperformance, Phil., Inc.
Telstra Wireline
SM Fairview Annex, Quezon City
Customer Service Representative
Receive calls from customers
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Assist customers with their concerns
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Provide solutions to the concerns of the customers regarding their problem on their telephone.
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Further explains to the customers the provided instructions with their technical problems
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Discuss the instructions to the customers as clearly as possible.
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Encode important details about the customer’s telephone.
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January 2005 – December 2008 St. Dominic Savio College
Quirino Highway, Caloocan City
Asst. Administration Officer
• Maintains and adequate system of filing academic record of all students enrolled in the college,
emphasizing their safe and proper storage as well as their easy retrieval.
• Issues Transfer Credentials. Transcript of Records, Student Permanent Records, Diplomas and other
kinds of credentials upon request of students and by other authorized entity.
• Provide administrative support to the Registrar and the Deans in the following areas: academic policy
and procedures; student advising and counseling; final examination administration; and records
management. Along with the Registrar, serve as primary liaison with faculty, students, and other
administrative offices for academic and other related issues.
• Prepares Schedule of classes for each term in consultation with the Deans, Principals, and
Coordinators and submits it to the highest office for final approval as well as new school calendar
and schedule of examinations and submission of test question and grades by the faculty.
February – December 2004 Greenhills Christian Fellowship North
Diliman, Quezon City
Ministry Assistant/Church Secretary
• Provides administrative support and assistance;
• Manages all correspondence and records keeping;
• Assist in the financial activities, collection and disbursements handling, bookkeeping.
July 2003 – January 2004 Bristol Myers Squibb (Phil.),Inc. Mead Johnson
Pasong Tamo, Makati City
Document Assistant
• Encoding of reports, memoranda and other documents;
• Provide clerical and secretarial works;
• Manages all correspondence.
July – October 2002 National Power Corp. (NAPOCOR)
Diliman, Quezon City
Office Trainee
• Provides encoding activities, records filing, clerical and secretarial works.
January June 2001 Foodpro Asia, Inc.
San Juan, Metro Manila
Accounting Assistant
• Receives, transmit, encodes, record, and files all outgoing and inbound documents of the company.
• Assist in the preparation of payroll, disbursement and bookkeeping; also does clerical and secretarial
works for the officers.
July – December 2000 Wishcraft Advertising
Ortigas, Pasig City
Promotion Endorser
• Promoting and endorsing products such as Coca cola, Selecta Ice Cream, Globe Telecom, etc. in
malls, restaurants, schools and other establishments.
Education
COLLEGE
1998 – 2002 FEU – FERN College
Capitol Site, Quezon City
Bachelor of Science in Business Administration
Major in Computer Information System
HIGH SCHOOL
1994 – 1998 St. Dominic Savio College
Quirino Highway, Caloocan City
ELEMENTARY
1988 – 1993 Flos Carmeli Institute
Fairview, Quezon City
Specialized Training and Seminar Attended
Introduction to Linux Seminar – FEU FERN College
o
Smart Wireless Communication FEU – FERN COLLEGE
o
Anti Drug Information – St. Dominic Savio College
o
The Methamphetamine D’s of Shabu – St. Dominic Savio College
o
Ethics in the work place – Greenhills Christian Fellowship
o
Management Information System Seminar – St. Dominic Savio College
o
Business and Strategic Planning – St. Dominic Savio College
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Management and Leadership Seminar St. Dominic Savio College
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Career and Personal Development St. Dominic Savio College
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Accelerate Leadership Development St. Dominic Savio College
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Increasing Employee Productivity St. Dominic Savio College
o
PERSONAL DATA
Nick Name: Anya
Age: 33
Birth Date: May 30, 1981
Sex: Female
Status: Married
Citizenship: Filipino
Religion: Born Again, Christian
REFFERENCE
Dr. Editha T. Puente Registrar
St. Dominic Savio College
(02)9615497 loc 103
Mr. Nazario Forbile
St. Dominic Savio College
(02)9615497 loc 103
Lester Balauro
Teleperformance Phil.
Contact this candidate