Resume: Rashmeet Gill

Rashmeet Gill

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*** ********** ****., ***** *** Toronto M9W 7J4

Phone: 647-***-****/647-***-****

E-mail: acf8v7@r.postjobfree.com

Summary

Polished, professional customer service rep offering:

• 2 years of experience providing customer support in busy customer facing environments for finance and

insurance industry.

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve

complex issues and win customer loyalty.

• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use

tact and diplomacy to find common ground and achieve win-win outcomes.

Education

B.Ed. (April 2007)

M.A. (English) (April 2005)

B.A. (April 2003)

Diploma in web centric computing (NIIT). (January 2002)

10+2. (March 2000)

Personality development programs for kids during B.Ed. training.

Merit position in the university examination in English and Computer craft.

Held second position in class in M.A. (English) part 1.

Experience

Executive Operations (24th September 2007 – 10th December 2009)

Aegis B.P.O Services Ltd.

First party collections for Aegis clients based in U.S.A.

Direct interaction with the customers to make successful collections on the delinquent accounts.

Educating the customers for better maintenance of their credit scores and accounts.

Handling the dealer related queries by the customers.

Used consultative selling techniques to provide leads for telesales personnel.

Achievements

• Topped the entire portfolio for two consecutive months by collecting more than 100 Thousand Dollars.

• Over achieved the collection targets set by the organization consistently.

• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s

primary mentors/trainers of both new and established employees.

• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned

100% marks in all categories including communication skills, listening skills, problem resolution and

politeness.

• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and

dependability in performance evaluations.

Skills

Good customer handling and communication skills.

Persuasion and query handling.

Knowledge of the inner workings of a finance/money lending organization.

References

Resume: Rashmeet Gill

Available upon request.

Personal

Name: Rashmeet Gill

11th May, 1983

D.O.B:

Marital Status: Married

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