Customer Service Representative

SHANA MELENKA

128-*****-*** Street, Edmonton, Alberta T5N 4B7 C: 780-***-**** ****************@*****.***

Summary

Versatile and hardworking with the drive to succeed in a customer service orientated environment encompassing strong

communication and time management skills.

Highlights

Microsoft Office proficiency Resourceful

Excel spreadsheets Dedicated team player

Meticulous attention to detail Professional and mature

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.

Experience

Customer Service Representative - Part time while attending Norquest College 07/2013 to 09/2014

Rexall Pharmaplus Edmonton, Alberta

Effectively helped customers with decision making on health and beauty products geared specifically to their needs.

Administrative Assistant 08/2010 to 07/2013

River City Stone Design Ltd. St Albert, Alberta

Constructively participated in helping grow the company by dealing professionally and positively with clients and

suppliers alike. Systematically used Microsoft Excel and Word to efficiently produce company documents, brochures, and

tracking spreadsheets to maintain company organization. Dependably ran company errands and filled in for the owner

when meeting clients on site. Participated in company meetings, bringing new ideas and courses of action to further

company horizons.

Customer Service Representative 01/2002 to 08/2010

TD Canada Trust Edmonton, Alberta

Compassionately but fairly dealt with customers in front line day to day banking. Responsibly opened and closed branch,

completed cash cuts, morning mail bag distribution, filing, courier, and reliably assisted Financial Administrators with

standard branch operations.

Administrative Assistant 01/2000 to 01/2002

Accu-Search Inc. Edmonton, Alberta

Assisted clients with information queries, vital statistics, marriage licenses, driving licenses, Ticket Master, company

filing, bank deposits and directing busy phone lines accordingly. Achieved Corporate Registry Level 1 accreditation.

Education

High School Diploma 1995

Sturgeon Composite High Namao, Alberta, Canada

Norquest College Edmonton, Alberta, Canada

Courses taken and completed for a career in Administrative support.

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