Sales Customer Service

Spencer J. Foster

Phone: 985-***-****

Alt Phone: 832-***-****

*.**********@*****.***

Objective

Accomplished as an integrity-driven professional; offering over 7 years of customer

service, sales leadership experience, and team recruiting. The ability to provide

outstanding team leadership, behavioral management, and conflict resolution skills.

Exceptionally organized and disciplined; well-developed interpersonal skills and the

ability to motivate and encourage teams to accomplish individual performance and

company goals. Microsoft Office Specialist, CompTIA A, Computing Technology Industry

Association, CompTIA Network, Computing Technology Industry Association

Ability Summary

• Customer Service Management

• Learning and Developement

• Marketing

• Sales Leader

• Public Speaking

• Team Acquisition

• Computer Network Specialist

Employment History

Porter

02/2013 - Current Petro Travel Centers of 2100 SW Railroad Ave Hammond,

America Fuel Island LA, Hammond, LA

General manager - Robert walton 601-***-****

Fuel Island I am the porter & Fuel dropper

maintaining a safe and clean retail environment. cleaning shower areas, restrooms,

floors throughout the facility, and the large truck parking lot. This position requires good

communication skills and good personal grooming habits. Physical requirements include

standing up to 8 hours during a shift, using powered cleaning equipment, and able to lift

up to 50 pounds.

Sales manager

08/2010 - 12/2012 Endless Marketing Group 231 east Baton rouge highway,

(EMG) Baton Rouge, LA

• Determines annual unit and gross-profit plans by implementing marketing

strategies; analyzing trends and results.

• Establishes sales objectives by forecasting and developing annual sales quotas

for regions and territories; projecting expected sales volume and profit for existing

and new products.

• Implements national sales programs by developing field sales action plans.

• Maintains sales volume, product mix, and selling price by keeping current with

supply and demand, changing trends, economic indicators, and competitors.

• Establishes and adjusts selling prices by monitoring costs, competition, and

supply and demand.

• Completes national sales operational requirements by scheduling and assigning

employees; following up on work results.

• Maintains national sales staff by recruiting, selecting, orienting, and training

employees.

• Maintains national sales staff job results by counseling and disciplining

employees; planning, monitoring, and appraising job results.

• Maintains professional and technical knowledge by attending educational

workshops; reviewing professional publications; establishing personal networks;

participating in professional societies.

• Contributes to team effort by accomplishing related results as needed.

Warehouse Loader

12/2009 - 06/2010 Fedex 6905 E Orem Dr, Houston, TX

• Duties included: Shipping and receiving material, placing merchandise from the

truck onto the line as required, removing merchandise from the line onto

designated pallets, and pulling the pallets onto the sales floor using a power jack

to the appropriate department for stocking.

• Operated a forklift in warehouse area to move materials or supplies to the

appropriate location.

• Relocated merchandise to the appropriate bin for sorting or storage and assisted

with putting up stock in various departments.

Case Manager

01/2009 - 12/2009 Sro North line 3939 North Freeway, Houston, TX

• Interview clients, review records, conduct assessments, or confer with other

professionals to evaluate the mental or physical condition of clients or patients.

• Assist clients in adhering to treatment plans, such as setting up appointments,

arranging for transportation to appointments, or providing support.

• Educate clients or community members about mental or physical illness, abuse,

medication, or available community resources.

• Collaborate with counselors, physicians, or nurses to plan or coordinate

treatment, drawing on social work experience and patient needs.

• Monitor, evaluate, and record client progress with respect to treatment goals.

• Modify treatment plans according to changes in client status.

• Counsel clients in individual or group sessions to assist them in dealing with

substance abuse, mental or physical illness, poverty, unemployment, or physical

abuse.

• Increase social work knowledge by reviewing current literature, conducting social

research, or attending seminars, training workshops, or classes.

• Counsel or aid family members to assist them in understanding, dealing with, or

supporting the client or patient.

• Refer patient, client, or family to community resources for housing or treatment to

assist in recovery from mental or physical illness, following through to ensure

service efficacy.

• Plan or conduct programs to prevent substance abuse, combat social problems,

or improve health or counseling services in community.

• Supervise or direct other workers who provide services to clients or patients.

• Develop or advise on social policy or assist in community development.

Technical Operator

12/2008 - 06/2009

Riverside General Hospital 3204 Ennis St, Houston, Houston,

(Out Patient) TX

• nteract routinely with patients, observe behaviors and communicate significant

observations to nursing staff.

• Document information regarding patient care and behavior as required in policy

and procedure.

• Attend to physical needs of patients, such as assistance with personal hygiene

tasks, such as bathing, toileting and caring for incontinence if necessary along

with feeding and mobility.

• Run errands related to patient care and unit needs.

• Supervise patients in special care areas as assigned.

• Utilize Crisis Prevention Intervention when exposed to volatile patients to

maintain personal safety while ensuring safety for the patient and other

individuals on the unit.

• Participate in patient treatment planning and implementation under the direction

of nursing staff and other professional staff involved in patient care.

• Participate in maintenance of a clean, orderly and safe environment; report

needs for repairs and maintenance to appropriate staff.

• Assist in admissions and discharges of patients as assigned to include entry of

patient information in Profiler system.

• Obtain patient's vital signs, height and weight as assigned and document in

patient record.

• Assist nursing staff in responding to emergency situations.

• Work under the direction of Patient Care Specialist to ensure all shift duties are

completed and address training needs.

• Conduct and assist with selected activity groups as assigned and document

according to policy and procedures.

• Attend and participate in IPS in-services and staff meetings. Must be excused

from mandatory in-services and meetings by the Director of 24-Hour Services.

• Assist with assessments as assigned.

• Monitor and document nutritional intake.

• Participate in implementation of unit therapeutic programming. Assist in planning

and leading therapeutic groups.

• Ability to demonstrate competent use of Profiler.

• Maintain confidentiality in accordance with established IPS policy, procedures

and standards of care.

• Performs other duties as assigned.

Assistant Sales Manager

01/2006 - 02/2008 Auto Sports 1320 n morrison blvd, Hammond, LA

• Approach and assist new customers that enter the dealership lot

• Determine the needs of the customer by listening and asking questions

• Perform walk-around with customer and demonstrate features of suitable

automobiles

• Effectively close automotive sales

• Ensure the customer understands the vehicle's operating features, warranty and

paperwork

• Maintain an owner follow-up system that encourages repeat business and

referrals

• Reports to the sales manager regarding objectives, reviews, analyses, and

planned activities

• Attends training and sales meetings offered by the dealership and manufacturers

• Review sales statistics and actions to determine how to better utilize time, plan

more effectively, and improve sales

Sales

01/2006 - 11/2006 Sears & Roebuck 1914 Hammond Square Dr,

Hammond, LA

• Greeting customers who enter the shop.

• Be involved in stock control and management.

• Assisting shoppers to find the goods and products they are looking for.

• Being responsible for processing cash and card payments.

• Stocking shelves with merchandise.

• Answering queries from customers.

• Reporting discrepancies and problems to the supervisor.

• Giving advice and guidance on product selection to customers.

• Balancing cash registers with receipts.

• Dealing with customer refunds.

• Keeping the store tidy and clean, this includes hovering and mopping.

• Responsible dealing with customer complaints.

• Working within established guidelines, particularly with brands.

• Attaching price tags to merchandise on the shop floor.

• Responsible for security within the store and being on the look out for shoplifters

and fraudulent credit cards etc.

• Receiving and storing the delivery of large amounts of stock

• Keeping up to date with special promotions and putting up displays.

• At this job i was number one in sales i brought in over $800,000 in sales my time

at this job best salesman they ever seen!

Forklift Driver/Foreman

07/2005 - 01/2006 Crapazano Brothers 45248 Crapanzano Rd, Hammond,

LA

• Receive trucks and unload merchandise.

• Stack merchandise on racks.

• Stock warehouse with tools.

• Ensure machinery is serviced and functional.

• Check in merchandise and affix labels.

• Match purchase orders to sales orders and distribute to sales associates for

processing.

• Fulfill customer orders.

• Move materials off racks and package for shipment.

• Fill requisitions, work orders, or requests for materials, tools, or other stock items.

• Follow all safety codes.

• Place merchandise on pallets or shelves for distribution.

• Record amounts of materials or items received.

• Perform facilities maintenance.

• Sort material according to size, type, style, color, or product code.

• Carry out tasks as assigned by the warehouse supervisor / manager.

• Identify damage, loss, or surplus of goods and materials stored in the warehouse.

• Compile inventory balances and price lists.

• Maintain records of all activities and processes pertaining to the storehouse.

• Supervise other warehouse clerks.

• Delegate duties as necessary.

Education and Training

Completion Issuing Location Qualification Course of Study

Date Institution

05/27/2016 Northshore Hammond, 1 Year of computer network specialist

Technical LA College or a

Community Technical or

College Vocational

School

04/2005 St. Amant LA High School Math,English,S.studies,Science,Art

Christian Diploma

Academy

Honors Senior Year

Occupational Licenses & Certificates

Certification Title Issuing Completion Date Expiration Date

Organization

Chauffeur's Louisiana Motor 05/2014 02/2018

License Vehicle

Honors & Activities

(COMPUTER SKILLS)

Microsoft Systems Engineer

Microsoft Systems Administrator

Microsoft Database Administrator

Microsoft Office Specialist

CompTIA A, Computing Technology Industry Association

CompTIA Network, Computing Technology Industry Association

and I'm in school online to get my Comp TIA A to have on paper that I am a

Certified Technician, I've worked with computers and have done networking over

13 years,

(CUSTOMER SERVICE SKILLS)

Personality characteristics, like – patience, poise, tact.

Self-Presentation and communication skills.

Negotiation and sales skills.

Positive attitude

Attention to detail

People oriented

Problem analysis – Problem solving

Analytical thinking

Organizational skills

Adaptability – Ability to work under pressure

Initiator

(SALES RETAIL SKILLS)

Retail Sales

Cash-Handling Accuracy

Credit Card Transactions

Customer Service Excellence

Loss Prevention

Merchandising & Stocking

Contact this candidate