Customer Service Power Plant

MOHAMMED SALAM

HOFFMAN ESTATES, IL- *****

PHONE: 847-***-****

EMAIL: *****************@*****.***

Desktop / Systems Engineer/ Cisco Networks.

CCNA, DELL, A +, Network + and Security +

8+ Years of experience in Information Technology. Help Desk Support, Systems

Engineer, Technical Support and Voice Support.

Resourceful and innovative in problem-solving; Able to troubleshoot and resolve

disputes; Strong prioritization, delegation and planning skills.

EDUCATION

• CISCO CCNA 2012

• Dell Certification 2006

• Associates in Computer Science Engineering (Harper College) 2003-2005

• A+ Certified (U.S NAVY) 2000

• Airframe and Power plant Maintenance (U.S Navy) 1999-2003

TECHNICAL SKILLS

Cisco Unified Communication Capabilities:

• Cisco Unified Communications Manager (CUCM) 7.x & 8.0

• Cisco Unified Communications Manager Express (CUCME) Version 7 & 8

• Cisco Unity Connection (CUC)

• Strong verbal and written communication skills

• Cisco ISR-Routers – Voice Gateways – Analog Gateways

• Windows 98/2000/ME/XP/7, Windows 2000/2003 Server, Windows NT

Workstation/Server.

• PC and printer management. LAN/WAN management, Windows 2000/2003 server

Active Directory, Enterprise networking.

• Ghost, Imaging Hard drives using Norton Ghost, Microsoft Office Suite 2007, XP/7, file

recovery software, Asset management.

EXPERIENCE

Help Desk Support Level – II / III 2006-2014 Motorola

Solutions

Schaumburg, IL

• Break-fix, Desk-side/Remote support for desktops, laptops, tablets and windows

workstations.

• New Laptop/Desktop Deployment, Data Migration.

• Contact Third party Vendor for Hardware warranty replacements.

• Break-fix support for network printers.

• Windows NT/2000/XP/Win 7 knowledge.

• Deep understanding of Windows 2000/XP directory structure.

• Manage day to day activities to meet customer service level agreements (SLA)

• Keep company assigned tools in good working condition.

• Advise team lead of any risks, issues, or concerns related to service delivery and/or

customer sites.

• Attend safety training for all sites where delivering or may deliver onsite services.

• Attend team meetings when requested by team lead or regional leads.

• Follow documented desk-side processes for successful desk-side service delivery.

Retail POS Systems 2003-2006 Best Discount

Wholesale Inc

Streamwood, IL

Working as a Lead Technician, providing desk side support for Retail pos system using

QuickBooks professional and premier.

Setting up VPN for Multistore POS System.

Updating order tickets and completing with in time..

Managing warehouse Inventory using symbol retail Pos (point of sale and warehouse

management)

Assist in new user setup and moves by configuring the system for different networks,

also adding and removing the users from the active directory.

Providing support for Windows 98, 2000, NT and XP, as well as Windows Office

products.

Aircraft Equipment Mechanics 1999-2003 U.S. NAVY(Active Duty)

Virginia Beach, VA.

• Maintaining Systems with MAF (Troubleshooting Jet Engines using technical

manuals linking with electronic on (ECU) Engine control unit)

• To keep aircraft in peak operating condition, aircraft and avionics equipment,

perform scheduled maintenance, make repairs, and complete inspections required by the

Federal Aviation Administration (FAA).

• Maintain and service aircraft engine, fuel, and lubrication systems. Perform

complete aircraft turbo shaft, turbofan, and turboprop engine repair.

• Plane Captain: perform pre and post flight inspection on airframe and Power Plant.

Contact this candidate