Customer Service Assistant

Stephanie Mann

** ***** ****** ****** *******, Ontario L2V 5E3

Phone: (905) – 359 – 1316 E-Mail: ********-****@*******.***

Objective

To obtain a position that will enable me to use my strong organizational skills, educational background,

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and ability to work well with people.

Assist others while challenging and expanding my knowledge and understanding of the tasks at hand.

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Work Experience

Daniel and Partners – Office Assistant October 2013-Present

Responsibilities Include: Picking up all lawyers’ mail, making sure all mail gets to correct person, Dealing with banking

including certifying cheques, bank deposits, picking up drafts, Filing and issuing certain documents at court house,

Covering reception duties, Closing files, working switchboard

Spicy Thai – Server October 2012 – October 2013

Responsibilities Include: Handling food and drink, Handling cash, credit and debit, Providing customers with friendly and

efficient customer service, Opening and closing the restaurant, ensuring sections are clean and presentable

Construction Company May 2012 – August 2012

Responsibilities Include: Clean-up, loading and unloading supplies, operating necessary machinery

Panini Café – Server March 2012 – August 2012

Responsibilities Include: Handling food and drink, Handling cash, credit and debit, Providing customers with friendly and

efficient customer service, Opening and closing the restaurant, ensuring sections are clean and presentable

Common Grounds Café – Barista August 2010 – March 2011

Responsibilities Include: Handling food and drink, Handling cash, credit and debit, Providing customers with friendly and

efficient customer service, Opening and closing the cafe, Making specialty drinks

McDonald’s – Crew Member September 2007 – September 2010

Responsibilities Include: Handling food and drink, Handling cash, credit and debit, Providing customers with friendly and

efficient customer service, Opening and closing the restaurant, Cleaning machinery, Stocking supplies, Operating Drive-

thru

Education

Brock University September 2010 - June 2013

Bachelor of Arts (BA) – Political Science and Public Administration

Denis Morris Catholic Secondary School September 2006 – June 2010

- Graduated with honors

Volunteer

Heelis, Williams, & Little Law Firm (2009) – Administration

Responsibilities Include: filing case cards, running various errands to certain locations, answering phones

Monsignor Clancy Catholic Elementary School (2009) – Student Assistant

Responsibilities Include: assisting teacher with students, organizing grades and work

CUPE (2010) – Fundraising and Special Events Assistant

Responsibilities Include: selling tickets for musical event, assisting with the set-up of event

OTHER: Possession and Acquisition License (Pal) – non-restricted / restricted firearms license

Health and Safety Training Certificate

80 WPM

References

Rob Nicholson – Niagara Falls M.P./ Minister of National Defence of Canada – 905-***-****

(Niagara Falls), 613-***-**** (Ottawa)

Antonella Didemus - Hearings Officer - 6080 McLeod Rd, Unit 14, Niagara Falls, Ontario (905) 354-

3891

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