Vietnamese Speaking

*. PERSONAL INFORMATION

Full Name: LE DUY PHUONG

Gender: Male

Date of Birth: Jan 1, 1984

2. CONTACT INFORMATION

Current address: Unit 917 Makati Executive Tower IV. Gen. Gil Puyat, Makati

Contact number: +63 905-***-****

Email : ***************@*****.***

3. EDUCATION

• BS Computer Engineering

Degree Don Bosco Technical College

• Vietnamese and English

Language

• Office Applications, Hardware and Software

Computer Skill Troubleshooting, Internet Research

4. EXPERIENC E

Time 4/2013 – 8/2014

Company Tyche Consulting

Position Affiliate Region Team Executive

Digital Marketing Department

1.Search and build the relationship with customers and invite them to join the

Affiliate Program.

Review account application and analyze proposals

Negotiate inventory, rankings and commission rates with partner sites

2.Customer service:

Help customers understand products, handle customers’ issues and

complaints through live chat via phone and overcome customer

objections

Check and collect data, information and feedback from customers to

keep track of customer’s concerns, new trend affecting company and

Task

customers and then summarize all information to Affiliate Manager.

3. Technical support:

Help customers to post, update and correct their links and banners for

specific promotion.

Consult customers to create new website, blog for the Affiliate program

Time 2/2005 - 9/2007

Company Hao Phat Optical Co.,LTD

Position Sale Staff

Consult and sale optical products

Help the customer to repair the products

Task

Maintaining daily sale, checking the availability of the products.

Generated sale reports.

Customer relations.

• On The Job Training

Time June- September 2011

Company FPT Software Technologies. INC

Position Help Desk Service

Task Work as Help Desk suppoter

Support clients/customers to resolve their questions/concerns as

they use application

Analyze service operation to improve performance

5. HOBBIES

I love to meet and talk with friends .

Watch and play football with friends

I like to travel and meet diffirent people and culture

6. SOFT SKILLS

Adapt myself to new environment easily and have the ability to manage pressure and

successfully to get it.

Do multitask at the same time while talking with customers.

Strong written and verbal communication skills

Be enough confident to take up new challenges.

7. GOALS

I hope to do a job that I can burn out and it gave me the opportunity to study and improve the

expertise as well as my skills are recognized and bringing benefits to myself, the company

where I work and I will have my promotion in the following few years.

.

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