Customer Service Administrative Assistant
Resume:
PATRICIA L. COBB
***** ***** **** *****, ***** LAND, TX 77498
*************@*****.***
LINKEDIN: WWW.LINKEDIN.COM/PUB/PATRICIA-L-COBB/15/A65/91B/
SUMMARY
A seasoned professional with varied array of administrative, onboarding and management experience
including more than fifteen years supporting Owners, Vice Presidents, Directors, Managers and Supervisors.
CHARACTER SKILLS/ABILITIES
- Team player able to multi-task, work well independently and adapt to change in a fast-paced
environment
- Works effectively with all levels of employees, clients and guests
- Well organized and detail oriented with prioritization skills
- Excellent interpersonal, listening, oral and written communication skills
- Strong work ethic with a willingness to own and take on new challenges
- Ability to handle sensitive and confidential situations and information while maintaining complete
confidentiality
- Calendaring, expense reports, travel and meeting coordination
- Sharp computer skills and proficiencies in numerous software: Windows, Internet Search Engines,
SharePoint, PeopleSoft, ACT! Database, Microsoft Office – Word, Excel, Outlook, etc.
EXPERIENCE
July 2012 - Present OptumRx, Sugar Land, TX (Mail Order Pharmacy Division of UnitedHealth Group)
Senior Administrative Assistant / Business Segment Liaison / A -Team Member
One of the original seven staff members involved in starting up the new Sugar Land site.
- Immersed in all aspects of start-up including onboarding 50+ staff members per month, ordering
equipment/supplies, site contact for corporate, facilities, maintenance, IT, security, the City of Sugar
Land and staff
- Supported the leadership staff: Director, Managers (2) and Supervisors (8)
- Facilitated continued operations by coordinating tasks and activities including - but not limited to -
reports, meetings, event planning & coordination, purchasing and expense reports as well as taking
on the role of site coordinator for vendors, building management, maintenance and security
- Served as site coordinator for various corporate committees (Emergency Response Team, Wellness
Challenge, Employee Engagement Committee, Blood Drive, Annual Flu Shot Day, Bio-metric Day,
Quality Day, and more)
- Ongoing support responsibilities as the site moved from infancy to becoming a key player in the
traditional mail service pharmacy market
- Member of the A-Team which consisted of key administrative assistants who supported two sites (KS
& TX)
April 2012 - July 2012 Century Engineering Inc., Houston, TX
Administrative Assistant
Provided administrative support to company owner who was also a real estate developer and managed a
Homeowners’ Association
- Coordinated front desk, phone and mail support
- Correspondence and light billing
- Liaison for the Country Club Greens HOA in Tomball, TX
July 2011 - Ongoing Personal - Home Business, Sugar Land, TX
Administrative Support
An opportunity presented itself to be involved in the set-up and operation of a home business.
- Marketing and mailings
- Phone support and appointment scheduling
- Correspondence, reports and light bookkeeping
September 2008 - June 2011 The Edge Group, Houston, TX
Administrative Support / Business Development
Provided administrative support for 2 Vice Presidents - Executive and Call Center
- Correspondence, activity reports
- Calendar maintenance
- Travel coordination
- Internet research
- Phone support
- Onboarding of call center staff
- List management
- Email marketing campaigns
- Job Fairs
Over time, my focus shifted from administrative support to business development where I contacted
company decision-makers - specifically Owners and CEOs - and successfully brought in new call center
accounts.
April 2000 - June 2008 Olathe Medical Center, Olathe, KS
Administrative Assistant
Provided administrative support for the Education/Wellness Department
- Coordinated Wellness programs from planning/scheduling to registration/accounts receivable to
setup/final evaluation
- Monitored Education/Wellness website - coordinated changes/updates with webmaster
- Responsible for hospital-wide conference room scheduling
- Calendar coordination
- Created and designed departmental newsletters, presentations, spreadsheets, forms, fliers and
brochures
- Responsible for tracking departmental budget
- Processed orientation paperwork for new nursing staff and student nurses
- Created and/or revised hospital chart forms
- Responsible for departmental supply and catering orders and building service requests
- Interacted with employees and public via email, phone, mail and walk-in traffic
- Supervised departmental volunteers
- Scheduled and coordinated the Play Hospital program, which was an annual, community-wide event
December 2004 - March 2008 Walmart Inc. Store #3273, Overland Park, KS
Customer Service Manager / Cashier
This was a 20 hour a week, 2nd job.
- Managed up to 20 associates on the front line
- Customer service and problem resolution
- Cashier duties
January 1989 - February 2000 Tassi Excavating Company, Cleveland, OH
Office Manager
Provided varied support in a small office setting.
- Office management
- Supervision of 4 employees
- Marketing
- Human resource support
EDUCATION
Continuing Education
- Various classes/seminars to enhance skills/knowledge
College/University - three years of business, computer software and general studies courses
- Hocking College, Nelsonville, OH
- Ohio University, Athens, OH
High School Diploma
- Brecksville Senior High, Broadview Heights, OH
PATRICIA L. COBB
PROFESSIONAL REFERENCES
Mr. Gary Dockins
OptumRx Manager of Pharmacy Operations
Cell: 832-***-****
Email: ****.*******@*****.***
Ms. May Utti
OptumRx Manager of Pharmacy Operations
Cell: 832-***-****
Email: ***.****@*****.***
Mr. Clayton Boquet
OptumRx Director of Pharmacy Operations
Cell: 858-***-****
Email: *******.******@*****.***
Mr. Kietric Donald
OptumRx Supervisor of Pharmacy Operations
Cell: 832-***-****
Email: *******.******@*****.***
Mr. Clayton Edwards
OptumRx Senior Vice President of Mail Service Operations
Email: *******.*******@*****.***
Contact this candidate