Customer Service Sales
Resume:
JENNIFER HAMMONDS
*** ******** ****, *****, ** **723
Home: 404-***-**** - Cell: 404-***-**** - **************@*****.***
PROFESSIONAL SUMMARY
Expert retail sales professional offering 20 years experience in retail customer service
and retail management. Focused on exceeding sales goals. Punctual retail sales
professional focused on exceeding expectations and building customer loyalty. Flexible
schedule and strong mathematical aptitude. Retail sales professional versed in product
placement and merchandising. Extensive experience in inventory management and
shipment processing. Results-oriented Store Manager focused on increasing profits,
reducing costs, inventory management and transforming customer service standards.
Retail sales professional versed in product placement and merchandising. Extensive
experience in inventory management and shipment processing.
SKILLS
• Customer-oriented • Power and hand tools
• Active listening skills • Commercial construction
• Consistently meets sales goals • Basic math and measuring aptitude
• Credit card transactions • Capable of heavy lifting
• Retail sales • Possesses a reliable vehicle
• POS systems knowledge • Dependable and reliable
• Upselling techniques • Forklift and HAZMAT certified
Computer literate
•
Merchandising
•
Stocking
•
Skilled problem solver
•
Personable
•
Motivated team player
•
Employee relations
•
Natural leader
•
WORK HISTORY
02/2014 to Current TEMP WORKER
ANCHOR STAFFING/AKIAN CONSTRUCTION – AMAZON, ROBBINSVILLE NJ AS
A TEMP WORKER GENERAL LABOR ASSIST WITH BUILDING OF AMAZON
FUFILLMENT CENTER.INCLUDING HANGING SIGNS,BUILDING
WORKSTATIONS,IT ASSISTANCE,REC OF MERCHANDISE THROUGH
CARRIERS AND ALSO WITH AKIAN CONSTRUCTION WITH PAYROLL AND
BASIC PAPERWORK AND INVENTORY OF MATERIALS, FORKLIFT CERTIFIED
• Communicated clear expectations and goals to each team member.
•
10/2012 to 12/2013 STORE MANAGER
FAMILY DOLLAR – Irvington,
NJ
• Completed all point of sale opening and closing procedures, including counting the
contents of the cash register.
• Handled all customer relations issues in a gracious manner and in accordance with
company policies.
• Alerted customers to upcoming sales events and promotions.
• Cleaned and organized the store, including the checkout desk and displays.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Trained [15] new sales associates each quarter.
• Welcomed customers into the store and helped them locate items.
• Shared best practices for sales and customer service with other team members to help
improve the store's efficiency.
Resolved all customer complaints in a professional manner while prioritizing
•
customer
satisfaction.
Followed merchandising guidelines to present visually appealing displays.
•
Fostered a positive work environment by consistently treating all employees
•
and
customers with respect and consideration.
Communicated clear expectations and goals to each team member.
•
Strategically scheduled team members to maintain optimal staffing levels at all
•
times.
Supervised and directed all merchandise and shipment processing.
•
Maintained established merchandising standards, including window, sales floor
•
and
promotional displays.
Maintained established merchandising standards, including window, sales floor
•
and
promotional displays.
09/2009 to 09/2013 DEPARTMENT SUPERVISOR
HOME DEPOT – Union, NJ
UNDER THE DIRECTION OF ASSISTANT AND OPS MANGER
Stocked and replenished merchandise according to store merchandising
•
layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
•
Cleaned and organized the store, including the checkout desk and displays.
•
Alerted customers to upcoming sales events and promotions.
•
Handled all customer relations issues in a gracious manner and in accordance with
•
company policies.
Welcomed customers into the store and helped them locate items.
•
• Educated customers about the brand to incite excitement about the company's mission
and
values.
Actively pursued personal learning and development opportunities.
•
Supervised and directed all merchandise and shipment processing.
•
Determined customer needs by asking relevant questions and listening actively to
•
the
responses.
Determined customer needs by asking relevant questions and listening actively to
•
the
responses.
Maintained established merchandising standards, including window, sales floor
•
and
promotional displays.
Preserved a perfect attendance record for [ 18] months.
•
02/2005 to 09/2009 DEPT SUPERVISOR LOWES HOME
IMPROVEMENT – Woodbridge, NJ
UNDER SUPERVISION OF OPS MANAGER:
Worked with the management team to implement the proper division of responsibilities.
•
Actively pursued personal learning and development opportunities.
•
Supervised and directed all merchandise and shipment processing.
•
Communicated clear expectations and goals to each team member.
•
Cultivated a customer-focused shopping environment by greeting and
•
responding to all customers in a friendly manner.
Fostered a positive work environment by consistently treating all employees
•
and
customers with respect and consideration.
Followed merchandising guidelines to present visually appealing displays.
•
Mentored new sales associates to contribute to the store's positive culture.
•
Resolved all customer complaints in a professional manner while prioritizing
•
customer
satisfaction.
Used time efficiently when not serving customers, including folding clothes and cleaning
•
out fitting rooms.
08/1996 to 02/2005 DEPT SUPV HOME
DEPOT – Davie, FL
Operated a cash register for cash, check and credit card transactions
•
with [100]% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
•
Priced merchandise, stocked shelves and took inventory of supplies.
•
Cleaned and organized the store, including the checkout desk and displays.
•
Alerted customers to upcoming sales events and promotions.
•
Identified potential shoplifters and alerted management.
•
Completed all point of sale opening and closing procedures, including counting the
•
contents of the cash register.
• Handled all customer relations issues in a gracious manner and in accordance with
company policies.
• Welcomed customers into the store and helped them locate items.
• Educated customers about the brand to incite excitement about the company's mission and
values.
• Shared best practices for sales and customer service with other team members to help
improve the store's efficiency.
• Resolved all customer complaints in a professional manner while prioritizing customer
satisfaction.
• Followed merchandising guidelines to present visually appealing displays.
• Mentored new sales associates to contribute to the store's positive culture.
• Cultivated a customer-focused shopping environment by greeting and
responding to all customers in a friendly manner.
• Communicated clear expectations and goals to each team member.
EDUCATION
1979 High School Diploma:
VAILSBURG - Vailsburg, NJ
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