Service Customer

Professional Summary:

• *+ years of rich experience in IT industry in Analysis, Design, Development, Deployment

and Production Support activities using COOL 2E / 2E (SYNON) and IBM AS/400(iSeries) in

combination with DB2/400, CL/400, RPG/400, RPGILE, OS/400, SQL/400 and CLLE

languages.

• Expertise in Tools like SEU, SDA, PDM, DBU, DFU, RLU, QUERY/400 and ROBOT.

• Had 2+ years of Project Lead experience.

• Had 5 years of Domain Knowledge in Logistics business and involved in both Operations

and Financial process.

• Had 3 years of Domain Knowledge in Retail Business.

• Experienced in full life cycle application development from requirements gathering and

design to programming, testing and Implementation, Risk management and QA.

• Good working knowledge in writing SQLs and WRKQRYs and able to understand the

database and database relations.

• Good in Leadership skills and Team mentoring skills.

• Expert skills in enhancement, maintenance and production support projects.

• Possess strong analytical & project management skills with a thorough understanding of

how to interpret customer business needs and translate them into application and

technical requirements.

• Strong skills in researching, answering technical questions and debugging skills,

Knowledge of IBM System and programming languages

• Communicate (both verbal/email) independently with the customer for the changes,

analysis details and Participate in status call with customer

Expert skills in analytical & problem solving skills. Quick learner with

the ability to grasp new Applications and technologies.

• Highly multi-task oriented with commendable behavioral traits that motivate

contemporaries, take on challenging responsibilities and deliver time-critical projects on

schedule.

• Expertise in Project management tools.

• Communicate (both verbal/email) independently with the customer for the changes,

analysis details and Participate in status call with customer

• Worked on AS400 EDI projects.

• Created Inbound and outbound interfaces.

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• Provide Production support to Kronos Work Force management system and also involved

in ADP migration process.

Technical Skills:

• Programming Languages : RPG/400, ILERPG, SQL/400, CL/400 and CLLE

• Application Dev. Tool : 2E (SYNON)

• Tools : SEU, SDA, DBU, DFU, RLU, QUERY/400, ROBOT, BMC

Remedy Mid- Tier 7.1, File Zilla, Razor SQL, DB Visualizer, MS Word, Excel,

PowerPoint.

• Databases : DB2/400

• Operating System : OS/400, Windows NT, Windows 7, 98, 2000, 2003, XP Pro.

Experience Summary:

Mar‘09 – Till Date - HCL technologies, India. HCL America, USA.

Jan’06 – Feb ’09 - Satyam Computer Services Ltd, India (Mahindra

Satyam)

Education:

B.E. in Electronics and Communication Engineering

Passed out in June 2005, V.R.S College of Engineering & Technology, Anna University.

Work Experience:

Client : CEVA Logistics, Houston, Texas, United States

Duration : Mar '09 – Till Date

Roles Performed : Project Lead / Team Member

CEVA Logistics is one of the most recognized supply chain management processes that make

their customer business flow. CEVA focuses on diverse range of market sectors including

automotive, technology, industrial, consumer goods, health care, publishing, aerospace, oil &

gas. As a leading Logistics company, they provide end-to-end design, implementation and

operation of logistics solutions in contract logistics, freight forwarding, distribution

management and transportation management for large and medium sized national and

international companies.

CEVA Logistics has multiple in-house developed applications as well as vendor packages. I

have worked on multiple projects in World Port, CLASS and KRONOS Applications.

Worldport Operations & Finance CEVA Logistics,

Houston, TX

• Worldport is an in-house Logistics Application used to provide IT services for Domestic

Shipment processing of FM. It has 2 modules, Worldport Operations and Worldport

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Financial. This application developed using SYNON tool and IBM AS/400 in combination

with DB2/400, CL/400, RPG/400, RPGILE, SQL/400 and CLLE languages. Worked on

multiple enhancements and Customer demand projects through SDLC. And also provided

a production Support on the various implementation in the application.

Role: Lead Developer

• Currently performing a Lead developer role and providing technical

solutions to Customer needs.

• Analysis, Design, Managing delivery & Implementation of all the projects undertaken,

with Cost, Quality & Time effectiveness.

• Understanding the Client’s Business and Processes.

• Involved in Project Estimation.

• Involved in Requirement Gathering for all the projects undertaken and also reviewing

client business / requirements in order to ensure optimal architectural design of

applications to be developed.

• Risk Identifications & planning along with project team Members.

• Conduct self and peer reviews to ensure the quality of the deliverables.

• Create new EDI interfaces data extraction process from Application.

• Created multiple reports in Finance module.

• Created multiple Inbound and outbound interfaces for ACH, Collection system and

between the internal applications.

Role: Support Lead

• Monitor service levels against SLA on the support projects for CEVA Logistics.

• Managed the Team and Conducting Weekly team meeting & Fortnight Customer

meeting.

• Reviewing and Assign the support incidents created in my Groups.

• Guiding the team members and providing solutions on critical issues occurring

Worldport applications Support.

• Maintaining good relation with Team Members and helping them to resolve the issue

within SLA time frame.

• Resolved critical issues and provided permanent Solutions.

• Analyzing and provider in time solutions for emergency production issues.

• Handle problem tickets, user queries and service requests.

• Handle the application’s change requests.

• Respond to clarification requests, service requests and issues from offshore team.

• Provide multiple Value proposition to the Client.

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CLASS Operations & Finance CEVA Logistics,

Houston, TX

CLASS Application is used for International Shipment process. CLASS is an application

Supported by third party vendor which has been enhanced with various customizations

required for CEVA Logistics business. It also has 2 modules Operations and Finance. It was

developed and enhanced using RPG/400, CL/400, DB2/400, RPGIV, OS/400, RPGILE, SQL/400

and CLLE languages.

Role: Analyst and Developer

• Analysis, Design, Managing delivery & Implementation of all the projects undertaken,

with Cost, Quality & Time effectiveness.

• Understanding the Client’s Business and Processes.

• Involved in Project Estimation.

• Involved in CLASS MX application migration.

• Risk Identifications & planning along with project team Members.

• Created multiple Inbound and outbound interfaces to Oracle Finance system.

KRONOS CEVA Logistics,

Houston, TX

KRONOS Application is used for Workforce Management. KRONOS is a licensed application

Supported by third party vendor. This tool will effectively manage labor costs, minimize

compliance risk, and improve workforce productivity. The two major modules Freight

Management and Contract Logistics. Worked on customizations and provided production

support and Implementation support and guidance.

Role: Support Lead

• Installation of new Time clocks in KRONOS application.

• Monitoring and fixing the communication issue between the application and Time

clocks.

• Setup a new employee access and transfer the employee details to Time clock.

• Create and maintain application level access for payroll users.

• Created outbound interfaces to Payroll system.

Client : Walgreens, United States

Duration : Jul'06 – Feb ‘09

Roles Performed : Team Member

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Walgreen is the largest drugstore chain in the United States. The company operates 7,541

drugstores across all 50 states, the District of Columbia and Puerto Rico. Walgreens provides

access to consumer goods and services and pharmacy, health and wellness services in

America through its retail drugstores, Walgreens Health Services division and Walgreens

Health and Wellness division.

SIGNS PLUS Walgreens, United

States

SIGNS PLUS is an in-house application of Walgreens which is used for creating, printing and

reviewing Signs, Mylar’s, Texts or Labels for the packages and items in the store. This

application interacts with other systems for data and prepares Signs and Mylar’s. The federal

laws need to be considered while preparing Signs. This application developed using SYNON

tool and IBM AS/400 in combination with DB2/400, CL/400, RPG/400, SQL/400 and CLLE

languages.

Role: Team Member

• Understand the client’s requirement and gaps, thoroughly to provide the best service

in development and implementation of forthcoming versions.

• Involved in the analysis and technical discussion with the clients for their Product

suite.

• Designing and developing for the business enhancements.

• Prepare application, technical & functional design documents as per the client’s

requirements.

• Prepare test cases.

• Deployment of the new application enhancements into the production environment.

• Conduct self and peer reviews to ensure the quality of the deliverables.

Client : Coca-Cola, United States

Duration : Jan '06 – Jun’06

Roles Performed : Team Member

The Coca-Cola Company is an American multinational beverage corporation and

manufacturer, retailer and marketer of nonalcoholic beverage concentrates and syrups, which

is headquartered in Atlanta, Georgia.

TCCC Coca-Cola, United

States

TCCC project is essentially about providing production support to a group of 250+

applications comprising of both in-house developed application as well as vendor packages.

Apart from production support related activity all enhancements related work is also done

here. My module is divided into three units and the details of these applications are:

1. Central Service: Central Service System manages all the service related work orders raised

for the maintenance of fountain equipment within USA.

2. Direct Service: Direct Service handles all the Internal Service agents of TCCC.

3. Service Source: Source Service is an Internet application for 3rd party service agents to

manage service work order, raised for the maintenance of fountain equipment within USA.

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Role: Team Member

• Understand the client’s requirement and gaps, thoroughly to provide the best service

in development and implementation of forthcoming versions.

• Involved in the analysis and technical discussion with the clients for their Product

suite.

• Designing and developing for the business enhancements.

• Prepare application, technical & functional design documents as per the client’s

requirements.

• Prepare test cases and perform QA testing.

• Conduct self and peer reviews to ensure the quality of the deliverables.

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