Technical Support High School
Resume:
VANESSA JOY G. LOPEZ
City Address: *** Gabriela St. Dagupan, Tondo, Manila
Contact #: 093*-*******
Email: ***************@*****.***
CAREER OBJECTIVE
To render professional service in an outstanding company where
it embraces the values
of achieving team workers optimum potentials, to spread the knowledge I
learned, to excel more, and
to gain more achievements.
WORKING EXPERIENCE
National Book Store, Inc.
4th Flr. Quad Alpha Centrum Bldg.
125 Pioneer St. Mandaluyong City
Position Helpdesk Specialist
October 20, 2008 up to present
Job Summary
Responsible to assist all branches and Head Office of National Book Store
concerns through phone in connection and program technicalities.
Responsible in answering inquiries of clients about the system
Support Linux software in all branches and other departments (Head Office)
Do problem isolation, troubleshooting and technical support through phone.
Monitored the status of IR's (Incident report) and email concern to ensure
timely resolution.
Responsible to provide different reports needed by our Section Head.
TY Asia Sweet Source Corp.
#1613 Unit 5 A. Rivera St. cor. Bambang Ext., Tondo, Manila
Position Purchasing Staff
January 11, 2007 - October 18, 2008
Job Summary
Responsible in receiving, checking, verifying purchase order and call order
from Concessionaire, Outright and Wholesaler
Responsible in preparing sales order
Responsible for coordinating the Technician, Buyers, Store Managers,
Agents, Promodiser, etc.
Responsible in checking invoices and receipts before delivery against serve
purchase order
Responsible in verifying all deliveries and for reporting discrepancy to
the itinerary reviewer
Responsible for filling and verifying all of the outgoing and incoming
documents
Responsible in answering inquiries of customers
Assist clients for showroom visit
Responsible in preparing barcodes
Responsible in counter checking of physical count inventory and stock
valuation report
Responsible in encoding and checking of items if the encoder is absent
ACADEMIC PROFILE
COLLEGE
University of the East Bachelor of Science in
Computer Science
Recto, Manila
April 2006
SECONDARY
F. Torres High School
Gagalangin, Tondo Manila
Year 1997 - 2001
PRIMARY
J. Rizal Elementary School
Tayuman, Tondo Manila
Year 1991 - 1997
ON THE JOB TRAINING
PHILIPPINE NATIONAL BANK
Pritil (Tondo) Branch
April 2004 - May 2004
COMPUTER KNOWLEDGE
Microsoft Office for Windows
OpenOffice for Linux (Ubuntu Software)
Phpmyadmin for Ubuntu
Ring Label Software (Label Printing and Editing System)
TRAININGS AND SEMINARS
INTO THE LIGHT Trainings, Consultancy and Counseling Services
Quad Alpha Centrum Bldg, Mandaluyong
June 2013
DEO Point of Sale Re-orientation
Data Edge Corporation
January 2013
DEO Updates and Insti-Retail Charge Trx
Data Edge Corporation
July 2012
PERSONAL INFORMATION
Age : 29
Birth Date : December 21, 1984
Birth Place : Manila
Height : 5'4"
Weight : 63 kgs.
Civil Status : Married
Religion : Roman Catholic
Citizenship : Filipino
CHARACTER REFERENCES
Allan Diano Data Controller
National Book Store (Alimall Branch)
Jo Ann T. Ramos Head, Technical Support and Helpdesk
Data Edge Corporation
Alma Sta. Maria Branch Manager
National Book Store (SM Sta. Rosa Branch)
I hereby attest that all information written herewith is all
true and correct to the best of my knowledge and belief.
VANESSA JOY G.
LOPEZ
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