Customer Service Manager

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Joshua L Higgins

Objective

To find employment with a reputable company, that will allow me to utilize my skills in warehousing, logistics, and

distribution. To gain the opportunity to learn, grow and develop my skills with a company.

Professional Profile

Motivated, determined and reliable professional with a 10-year successful track record in warehousing and

distribution. Team player with the eagerness to learn and develop skills needed for career mobility. Talent for quickly

mastering any technology with the passion to learn. Mechanically-inclined with the ability to utilize hand tools.

Working knowledge of stocking/inventory processes and procedures.

Skills and Credentials:

• Certified Forklift Operator

• Certified CPR/First Aid

• Warehousing/Distribution Experience

• Management Skills

• Problem-Solving Skills

• Analytical Skills

• Organizational Skills

• Customer Service Skills

Work Experience

July 2013-Present IFCO

Atlanta, GA Master Forklift Operator

Responsible for unloading inbound shipments. Tasked with moving products to storage locations. Stacked and

stored merchandise in designated places per inventory specs. Prepared and staged skids for outbound shipments.

Assisted with picking and packing. Assisted with building pallets. Performed routine maintenance and preventative

maintenance functions on forklift.

July 2012-July 2013 Goodwill Decatur, GA

Receiving Associate

Ensure all paperwork is properly completed. Pre-sort donations into proper workstations. Remove rejected to

salvage trailer or dumpster per company procedures. Assist truck drivers in loading and unloading of trailers.

Determine quality of merchandise and prepare merchandise for sales floor.

Nov 2010-Oct-2011 Wal-Mart Stockbridge, GA

Receiving Manager

Improved departmental working procedures. Trained new personnel and assigned duties.

R esponsible for locating bin locations for all incoming products. Developed An

I mpeccable Reputation for Product Knowledge. Maintain stockroom in a systematic and

o rderly manner.

April 2009-Oct 2010 Briggs Stratton Stockbridge, GA

Forklift Operator

Loaded and offloaded trailers to store finished and unfished products per inventory specs. Assembled, weighed and

staged raw materials for packing components needed for production. Ensured the safety of materials and

equipment while in use per company guidelines.

March 2007- Sep 2009 AutoZone

Stockbridge, GA

Parts Manager

Assisting in general store management duties and special projects as assigned. Administering inventory control

procedures. Maintaining advanced product knowledge. Plan and prepare work schedules and keep records of

employees' work schedules and attendance. Provide customer service by greeting and assisting customers, and

responding to customer inquiries and complaints. Enforce safety, health, and security rules.

Educational Experience

2003-2007 Morrow Sr High School Morrow, GA

References Upon Request

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