Customer Service Manager

Dwight Price

**** ****** ******, ******* ** ********@***.*** 832-***-****

Profile

I am a motivated business professional with a successful fifteen year track record in the Hospitality

Management industry. Talent for motivating employees and managers and at the same time finding ways

to help the company achieve long term and short term financial goals. Knowledgeable in financials,

labor planning, budgeting and forecasting and project management all working within a multifaceted

operation. I am an innovative thinker, a strong leader with proven results in driving sales and enhancing

the bottom line all while focusing on client satisfaction. I am well versed in facilities management,

sustainability programs, campus and student organizations and the importance of working to create a

strong team environment.

Professional Experience

FINANCIALS AND HUMAN RESOURCES

Prepare and maintain budgets, forecasts and projections

Labor analysis and controls along with projections

Experience with P&L accounting as well as fee accounting

Conducting weekly financial meetings and creating formal financial presentations

Inventories, invoices, purchasing, accounts payable and accounts receivable experience

Hiring, coaching and counseling hourly employees and managers

Extended knowledge of Human Resource practices in TX and CA

Training classes and on the job training of hourly employees

Excellent communication skills along with being a great motivator helping employees find their true potential

Cross training of employees and continued development along with SERV-SAFE training

CUSTOMER SERVICE, CLIENT RELATIONS AND COMPUTER SKILLS

Strive to provide continuous customer and client satisfaction

Training and developing both management and hourly staff on exceeding expectations of guests

Implemented multiple recognition programs as well as conducting training programs and classes regarding

customer service excellence

Customer Service Surveys and Client Surveys, both creating and presenting along with day-to-day client

interaction

Event implementation, including layout planning, event management and post event financials

Experience with EATEC, HALO, MICROS, Info genesis and other POS software and payroll systems

Heavy user of Excel, Word and PowerPoint and Access and some experience with SAP software programs

Internet savvy and familiar with all the latest technology including social media and networking

Knowledgeable and fluent in writing and developing catering proposals, BEO’s, catering sales, catering

operations including budgeting, forecasting, implementation and the operation of events. In addition I have

been responsible work working with the clients personally to ensure they have travel accommodations, hotel

arrangements and any other needs in order to have a successful event.

PROFESSIONAL ACHIEVEMENTS AND SUCCESSES

Managed total volume accounts ranging from $6M - $11M in sales

Managed catering, concessions, retail, restaurant, café, bar, and cafeteria operations

Proven track record for exceeding sales budgets while maintaining and controlling costs

Overseen high end catering events ranging from 100 – 7,000 guests ranging from buffet service to sit down

table service

Private Catering Events, Weddings, Bar Mitzvahs, Luncheons, Corporate Events, Proms, Tailgate Parties,

Conferences, Movie Junkets and other special events

Coordinated job fairs and have overseen the hiring, training and development of employees for multiple venues

and multiple concepts

Excellent communication skills and able to adapt quickly to changing environment

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Employment History

COMPASS GROUP, EUREST DINING – Houston, TX

Senior General Manager, HP Houston, National Accounts, December 2012 - June 2014

Duties: Complete financial responsibility for $4M, client interaction and consulting, facilities and

operations maintenance, guest relations, training and development, management of managers and

hourly employees, project management and cash handling and vault control

ARAMARK BUSINESS – Long Beach, CA

General Manager, Boeing (contract), September 2012 to December 2012

Duties: Complete financial responsibility for $2M, client interaction and consulting, facilities and

operations maintenance, guest relations, sustainability program implementation overseeing of

managers and hourly employees

SODEXO CAMPUS SERVICES . – San Diego, CA

General Manager, Point Loma Nazarene University, June 2010 to July 2012

Duties: Complete financial responsibility for $4.2M, client interaction and consulting, facilities and

operations maintenance, guest relations, sustainability program implementation overseeing of

managers and hourly employees, renovation projects and consulting, training and development along

with coaching, hiring, counseling and mentoring, setup and implementation of specialty catering

events and working with entire campus staff and student body to develop a cohesive team

SODEXO SPORTS AND LEISURE – Houston, Texas

General Manager, Space Center Houston, April 2007 to June 2010

Duties: Complete financial responsibility for $5.5M, client interaction and consulting, facilities and

operations maintenance, public tours and presentations, renovation projects and consulting, training

and development along with coaching, hiring, counseling and mentoring, setup and implementation of

specialty catering events, catering sales and presentations including overall process

LA MADELEINE RESTAURANTS – Houston, Texas

General Manager, February 2005 to April 2007

Duties: Financial responsibility of flagship store in Houston, menu development and implementation,

guest interaction and customer service,training and development, overseeing and assisting with training

of new managers into the company, food safety and sanitation training

ARAMARK SPORTS AND ENTERTAINMENT, 1996 TO 2005

I worked for ARAMARK from 1996 to 2005 developing my career in the hospitality management

industry with each progression in position and advancement opportunity.

Astrodome, Concessions Manager – Houston, Texas 1996-1998

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Aloha Stadium, Operations Manager – Aiea, Hawaii 1998-2000

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Hooker Field, General Manager – Martinsville, Virginia 1999

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Minute Maid Park, Operations Manager – Houston, Texas 2000-2001

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Verizon Wireless Amphitheater, General Manager – San Antonio, Texas 2001-2002

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Verizon Wireless Amphitheater, General Manager – Bonner Springs, Kansas 2002-2004

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Reliant Center, Assistant General Manager – Houston Texas 2004-2005

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Education

LAMAR UNIVERSITY – Beaumont, TX

Business Computer Information Systems Degree, 1996

Special Events

SPECIAL EVENTS THAT I WAS RESPONSIBLE FOR IMPLEMENTING OR ASSISTING WITH

THE KENTUCKY DERBY, KENTUCKY (4 YEARS)

HOUSTON LIVESTOCK SHOW AND RODEO, TEXAS (4 YEARS)

WORLD ENERGY CONGRESS GALA, TEXAS (1 YEAR)

SUBWAY SERIES PLAYOFFS, NEW YORK (1 YEAR)

JEEP ALOHA/OAHU BOWL, HAWAII (2 YEARS)

HABITAT FOR HUMANITY GALA, TEXAS (2 YEARS)

MARY KAY CONVENTION/CONFERENCE, TEXAS (1 YEAR)

ATLANTA ALL STAR BREAK, GEORGIA, (1 YEAR)

References Available upon Request

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