Customer Service Human Resources

KRYSTAL D. STEVENSON

Phone: 334-***-****

Email: **************@*****.***

CAREER OVERVIEW

Military Active Army- Human Resources Specialist 2 Years

Active NG Army – GS06 – Human Resource Specialist 8 Months

Accounts Payables/Payroll

Highly Energetic Customer Service Orientated, Organized 7 Years

WORK EXPERIENCE

Accounts Payable/Payroll Carl Gregory Chrysler Dodge Jeep Plymouth Fiat

Present 2201 Victory Drive

Columbus, GA 31901

• Check and Send Deposits

• Responsible for 150+ Vendors

• Maintain and Clear Account Schedules

• Manage Cashiers

• Pay Priority Bills (Electric/Power) for Company

• Payroll – Commission/Hourly

• Reciept in all Payments for fellow dealerships

• Send out A/P Statements everymonth

• Receipt in payments from Vendors

• Train new A/P clerks and Cashiers

• Receptionist Schedule

• Input all Invoices from all Vendors

Cashier Carl Gregory Chrysler Dodge Jeep Plymouth Fiat

March ’12- July ’13 3000 Northlake Parkway Bldg. 100

Columbus, GA 31909

• Daily Deposits

• Closing Repair Orders, Parts Invoices, Internal Invoices

• Commercial Billing and Coding

• Pre-stock/Stock in Vehicles

• Filing Insurance Claims

• Balance Money on Accounts

• Driver and Bonus Petty Cash

• Down Payments on Vehicles

• Responsible for Upwards of $75,000.00 Cash/Checks/Credit Cards

• Customer Payments for Service and Parts

Customer Service Clerk AFFES Shopping Center

March ’11- March ’12 Fort Benning, GA 31805

• Customer Service

• Cash Clerk

• Receive and File Tool Orders

• Food Service

• Facility Cleaning

• Restocking and Organizing Store Merchandise

Human Resource Spec. Texas Army National Guard (G6)/ US Army

March ’09- May ’10 Ellington Field

July ’06- Oct ’08 Houston, TX 77561

• Prepare reports on staffing levels and status of personnel

• Evaluate personnel qualification for special assignments

• Prepare and process requests for transfer or reassignment

• Process classification/reclassification actions

• Prepare orders and requests for orders

• Prepare and maintain Officer and Enlisted personnel records

• Prepare and review personnel casualty documents

• Monitor suspense actions

• Initiate, monitor, and process personnel evaluations

• Process soldiers separation and retirement documents

• Process and execute personnel service center level procedures and actions

• Process applications for Officer Candidate School and Warrant Officer Flights

• Process recommendations for Awards and Decorations

• Process Bars for reenlistment and suspension of favorable personnel actions

• Initiate applications for passports aid visas

• Monitor Line of Duty appointments

• Prepare Survivor Assistance, and Summary Court Officer papers

• Process Line of Duty investigations

• Process deployment forms

• Prepare letters of sympathy to next of kin

• Post changes to Army Regulations and other publications

Receptionist Preferred Collision Center

May ’04- May ’06 Houston, TX 77561

• Cashier and Create Daily Bank Deposits

• Receive Payment for Services

• Quick books

• Facility Cleaning and Organization

• Attend Phones and Handle Customer Calls

SKILL SET

Training New Employees

• Responsible for training all new employees to ensure continued quality of

customer service

Computer Proficiency

• Reynolds and Reynolds ERA Retail Management Systems

• Government Classified and Unclassified Computer Systems

Administration

• Develop Spreadsheets and Reports

• Clerical Duties including photocopying, scanning, faxing, and emailing

• Answer multiple phone lines, transferred calls to corresponding departments, filed

customer records and billed accordingly

• Successfully trained staff in all office systems and databases, policies and

procedures while focusing on minimizing errors and generating superior results

Human Resources

• Record and file employee benefits, salary and annual evaluation information

Inventory Management

• Manage inventory and office budgets for supplies

Scheduling

• Correspond with patients via phone, fax, email and in person to schedule

appointments and answer inquiries

EDUCATION

Military Training from US Army Houston, TX Approx. 3 Years

July ’06- May ‘10

Troy University of Alabama Online Criminal Justice 6 Credit Hours

Needville High School Needville, TX 4 Year Diploma

August ’00- May 04 Achieved

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