Customer Service Active Directory

N imish Nair

***********@*****.***

989*******

Pune,India

PROFESSIONAL OBJECT IVE:

• To successfully apply my experience and knowledge and by hard work, focus,

determination and passion, keep my employer’s business competitive, innovative and

best in the industry.

T ECHN ICAL SKILLS:

Operating System Windows 2008 R2,2008,2003 R2,2003,2000,XP, Win7

Additional

MCITP

q ualification

DCPROMO, Managing Logical and Physical Structure of Active

D irectory, Active Directory Disaster Recovery, Creating and

M anaging User Accounts, Group Policies, Publishing and Assigning

Software and Patches using GPO’s, Creating and Managing User

Di rectory Services P rofiles, Managing Resources using Active Directory, Folder

Redirection, Managing FSMO Roles, Backup and Restore of Active

D irectory, Distributed File System, DFSR, Terminal Server,

L icensing Server,Public Key Infrastructure(PKI),Authentication,

A uthorization

Domain Naming System configuration and t roubleshooting, network

address t ranslation(NAT),

N etworking

Cisco wireless technologies, internet protocol version, wide area

network

Dcdiag, Netdiag, FRSdiag, DFSR health check, repadmin, replmon,

T roubleshooting

N tdsutil,, MSDT Reports, Esentutil, ldifde, LDP,

Tools

Adsiedit, D FSRdiag, Userenv logs, Gpresult etc.

Performing Authoritative and Non-Authoritative restore of a System

Backup and S tate to a W indows 2000/2003/2008 based domain controller/Disaster

recovery.

R ecovery

PROFESSIONAL EXPER IENCE:

Compucom,Pune Nov 2012- P resent

System Support Engineer

• The Associate works in the Data Center and has primary responsibility for engaging

and coordinating with partners, vendors and/or third parties to resolve routine

customer problems.

• Works under general direction and follows established company processes based on

I T I L. Maintains contact with customers to provide status of actions related to

resolution of customer issues.

• Configuring and maintaining Windows 2003 and 2008 servers.

F ile and print server administration.

Patch administration and deployment.

• Backup tool – Commvault.

• Troubleshooting server Hardware and Operating system related issue.

• Administration of MS Clusters.

• Troubleshooting OEM hardware related issues (DELL/HP/IBM).

• Managing remote server using remote connectivity tools (HP i LO, IBM RSA).

• FSMO Roles assignment in AD environment

• Managing Vmware

Convergys,Pune

J un 2010 – Nov 2012

Technical Support Engineer

• Maintaining Active Directory Replication Topology.

• Troubleshooting File Replication Service (Sysvol & DFS in Windows 2000 / 2003).

• Managing and Troubleshooting the Windows 2000/2003/2008, Domain Naming

System.

• Managing Active Directory Disaster recovery.

• Deploying, Maintaining and Troubleshooting Active Directory Schema and Schema

u pgrade Issues.

• Performing operations on Flexible Single Master Operations roles & Global Catalog.

• Looking after the Group Policy design, deployment and management. This includes

Configuration the security policies, Password & account lockout policies and User

R ights Assignment for the users in the domain.

• Managing Terminal Services and Terminal Services Licensing.

• Troubleshooting Account Lockouts issue. Determining the cause of Account Lockout.

• Car rying out configuration & maintenance of Windows Vista, Windows XP, Windows

2000, 2003, 2008 Operating Systems in the Domain.

• Deployment and Maintenance of Local, Terminal Service Roaming Profiles &

Roaming Profiles.

• Resolving issues on In ter and Int ra Site Active Directory Replication.

• Addressing queries regarding the design, deployment & maintenance of Active

D irectory Environments.

• Troubleshooting authentication issues.

• Managing and t roubleshooting In teractive, Network and Local logon issues.

• Deploying, Troubleshooting and Maintaining Active Directory Trusts.

• Deploying, Troubleshooting and Maintaining Windows Time in a Windows Domain.

• Handling the overall administration of systems of network layouts, configuration and

Active Directory Database

• Handled calls for Professional customers for M icrosoft on Windows server 2003,

W indows 2003 R2, Windows 2008 & Windows 2008 R2

• Providing appropriate services to the customers.

• Meeting the Service Level Agreement (SLA) of the agency for the month.

• Meeting the Customer Satisfaction.

• Providing 1st call resolution.

• Troubleshoot on large enterprise servers.

WNS Entrance,Pune

J un 2007 – Jun 2010

Customer Support

• Experience in Insurance and Customer service for Aviva Pension Policies.

• Services to the customers.

• Worked in different section to clear outstanding work.

• Transfer ring pension policies from Aviva to other providers.

• Meeting the service level agreement of the agency for the month.

• Contributed to different t raining activities.

VCustomer, Pune

M ar 2006 - Jun 2007

Technical Support Engineer

• Handled Inbound and outbound calls regarding Linksys Routers.

• Experience in t roubleshooting for wireless network.

• Providing appropriate services to the customers.

• Explaining about the benefits of different products to the customers.

• Selling the appropriate products to the customers.

• Meeting the Customer Satisfaction.

Education:

• Post Graduate Diploma (PGD I T) (Pursuing) Symbiosis Institute of Distance

Learning

Specialization: Information Technology (IT)

• Bachelors in Commerce Pune University

Specialization-Marketing

Certification:

• M icrosoft Certified I T P rofessional (MC I TP)

• CCNA. (course Taken)

• Tally 6.3

• First Accountant from LCC (MS Office)

Rewards & Recognition:

• Ace Award for Quality Contributor- March & June

• Best Support Engineer award- March

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