Customer Service Medical Assistant

Dorothy Martinez MA, RCS, NRCPT

*** ****** **, ***** *****, NJ 08861

Cell: 908-***-****

Email: ************@*****.***

Professional Summary

Multi-skilled, detail oriented, bilingual, Medical Assistant/Echocardiographer with excellent customer service

and management skills, seeking to obtain a position utilizing my diverse medical training.

Lincenses

CCI Certified-Registered Cardiac Sonographer

Nationally Registered Certified Medical Assistant

Nationally Registered Certified Phlebotomist

BAT and Drug Screen Certified

Skill Highlights

Fluently speak, read and write in English and Spanish

Knowledge of MS Office Suite, Medi-Soft, Medics Elite, MDI, Cerner, Athena and EMR

Knowledge of Siemens, Sequoia, MyLab and Phillips Ultrasound Equipment

OSHA and HIPPA trained

Strong medical ethic

Extensive medical terminology knowledge

CPR/BLS certified

Education

Sanford-Brown Institute, Iselin, NJ May 2012

Certificate: Cardiovascular Technology

Clinical Externship:

Hackensack Medical Center, Hackensack, NJ 04/2009-10/2009

Newark Beth Israel, Newark, NJ 08/2011-05/2012

Sanford-Brown Institute, Iselin, NJ January 2009

Certificate: Medical Assistant

Essex County College, Newark, NJ 2005-2006

Accredited courses taken toward business.

Professional Experience

Newark Beth Israel Medical Center, Newark, NJ Echocardiographer May 2012-Current

Valley Heart Group, Ridgewood, NJ Echocardiographer December 2013-August 2014

Responsibilities include but are not limited to:

Perform and assist with transthoracic and transesophageal 2-D/3-D echoes including color flow imaging,

Doppler, definity and bubble studies.

Assist with TAVR cases in the OR.

Responsible for preparing patients and diagnostic equipment for imaging procedures and explain

procedures to patients.

Perform portable/bedside echoes, Holter Monitoring, stress echoes and assist in regular stress.

Calibrate, clean and maintain equipment and stock supply needs.

Complete and process billing charges, log books, and reports.

Care Station Medical, Linden, NJ Supervisor/Medical Assistant 02/10-06/12

IMA Medical Care, Shrewsbury, NJ Medical Assistant/Phlebotomist 12/09-06/10

AMWM, Morristown, NJ Medical Assistant (Hired from Externship) 06/08- 10/09

Administrative duties: Scheduling, filing, charting, answering phones, confirming appointments, referrals,

pre-certs, requesting labs, updating history forms, preparing diet and new patient packets, preparing new

patient charts, calling in prescriptions and refills, assisting with faxing of office notes, stocking supplies,

maintaining medications by updating and discarding expired medication.

Clinical duties: patient follow ups, teaching patients about diets, triaging patients based on their need for

medical treatment, recording vital signs, preparing patient and chart for exam, assist physician with

exam/minor surgeries, EKGs, urinalysis, strep test, UCG, stat glucose, phlebotomy-centrifuge appropriate

tubes, prepare laboratory request and prepare samples for shipment to lab, nebulizer treatments, audio/vision

tests, prepare and clean eye and ear kits, administer injections/vaccines, clean and autoclave surgical

equipment, metabolic testing and body composition analysis.

Other Experience:

Bank of America, East Orange, NJ Teller Operation Specialist 11/06-11/07

Walgreens Co., Newark, NJ Assistant Manager 11/05-11/06

Bank of America, East Orange, NJ Senior Teller 08/03-06/05

Vanguard Realty, Florham Park, NJ Temp Administrative Assistant 07/04-09/04

Managed staff, driving day-to-day operational excellence while ensuring compliance requirements were

met

Assisted pharmacist and pharmacy staff in receiving and verifying prescriptions

Prepared medication for clients through mixing, counting pills and labeling bottles

Trained and coached staff on key accountabilities and tasks in order to reach high performance levels

Supervised and provided staff with subject matter expertise on complex transactions and issues

Processed transactions accurately and efficiently to build customer confidence and trust

Prevented accidents, sexual harassment and discrimination by adhering to all laws and policies in the

workplace

References Upon Request

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