Customer Service Information Technology
Resume:
CHARLES NORTHCUTT
CHANDLER, AZ 85225
******@*****.***
HIGHLIGHTS
● EXTENSIVE EXPERIENCE IN MICROSOFT OFFICE PROGRAMS AND OTHER COMPUTER PROGRAMS.
● EXCELLENT COMMUNICATION SKILLS
● MAINTAIN A POSITIVE RELATIONSHIP WITH STAFF AND CUSTOMERS
● FLEXIBLE TEAM PLAYER
● STRONG WORK ETHIC, ORGANIZED, ENERGETIC AND GOOD ATTENTION TO DETAIL
● RELIABLE AND ON TIME
EDUCATION
CHANDLER-GILBERT COMMUNITY COLLEGE
● AAS: INFORMATION TECHNOLOGY 2014
● CCL: PROGRAMMING AND SYSTEMS ANALYSIS 2014
● CCL: LINUX PROFESSIONAL 2014
CAREER HISTORY
CARDTRONICS, TECH SUPPORT LEVEL II 4/11/2011 TO PRESENT
● PROGRAMMED ATMS AND PREPARED THEM FOR SHIPMENT
● DIAGNOSED ATM PROBLEMS OVER THE PHONE
● TESTED AND REPAIRED ATM PARTS THAT WERE RECEIVED
● EXPERIENCE WITH ATMS: GENMEGA, HANTLE, HYOSUNG, TIDEL, TRITON AND WRG
VOLT / AT&T, HOME NETWORKING TECH SUPPORT 10/4/2010 TO 2/8/2011
● CALL CENTER
● INBOUND CUSTOMER SERVICE
● TECHNICAL SUPPORT
ACCOMPLISHMENTS
WITHIN MY FIRST WEEK I WAS ABLE TO MAINTAIN HALF THE EXPECTED CALL HANDLE TIME
SINCE THE START OF MY SECOND WEEK I KEPT A MUCH LOWER CALLBACK RATE THAN EXPECTED
I WAS PULLED OFF THE PHONE MULTIPLE TIMES TO HELP WITH THE NEW TRAINING CLASSES
Contact this candidate