Customer Service Representative
Resume:
Phillip G. Ng
********@*****.***
CAREER OBJECTIVES:
Seeking a challenging position in Information Technology where I can use my excellent communication skills and extensive knowledge
of computers for the benefit of the company.
TECHNICAL SUMMARY:
A+ Certified Professional MS-DOS, Linux, Solaris, and Windows 95 to
Windows 7
TCP/IP Configuration and Troubleshooting Wi-Fi Configuration and Troubleshooting
Assist with Hardware and Software System imaging utilizing Norton Ghost
Deployments Hardware & Software Installation and
Configuration
PC based Point of Sales Systems Microsoft Office Suite
Vmware Veritas Netbackup
Microsoft System Center
Active Directory
Cisco Ios
EDUCATION:
ITT Technical Institute – Green Bay, WI
Associate of Applied Science – Network Systems Administration
Anticipated Graduation TBD
PROFESSIONAL EXPERIENCE:
Ameriprise Financial, De Pere, WI Nov 2013 - Aug 2014
Desktop Support Analyst
Performing desktop support duties (answering help desk tickets, resolving user issues, etc.). In addition, they will be
providing tier 1 onsite support
Deploying and maintaining PC's and laptops.
Apac Cuustomer Service, Green Bay, WI Dec 2012 - Apr 2013
Customer Service Representative
• Assisting customers with their phone service
Robert Half Technologies, Milwaukee, WI Sep 2012 - Oct 2012
PC Technician
• Installing pc hardware upgrades
Modis, Milwaukee, WI Sep 2011 - Oct 2011
PC Technician
• Deploying and configuring network printers
Kforce, Tampa, FL Aug 2011- Sep 2011
PC Technician
• Installing PC upgrades and credit card reader / signature pad
Advantage Technical Resourcing, Dedham, MA Jun 2008 - Apr 2011
PC Technician
• PC & Laptop deployments and installing software & printers.
Smartsource, West Chicago, IL Aug 2008 - Oct 2012
PC Technician
• PC & Laptop deployments and installing software & printers.
• Resolving technical issues with deployments.
Pomeroy IT Solutions, Hebron, KY Nov 2002 - Aug 2007
PC Technician
• Site surveys and Server, PC & Laptop and Point Of Sales deployments.
• Installing printers, PC Components, Routers, Tape libraries & software.
• System imaging utilizing Norton Ghost
Consulnix, Appleton, WI Jan 2001 - Jan 2005
PC Technician
• Building of Custom Designed Computer Systems & commercial and residential PC deployments.
• Personal computer and server troubleshooting performed along with hardware and software upgrades.
• Wired and Wireless Networking Configuration.
Foth, Green Bay, WI Apr 2005 - June 2005
Field Technician
• Contracted for temporary project performed at multiple sites.
• Installed computer coded bar code labels on US Postal shipping containers.
• Utilized bar code scanning devices to ensure accuracy and readability.
Radio Shack, Appleton, WI July 1999 - Feb 2003
Sales Associate
• Retail sales and various office duties.
• Helping customer understand current technology.
REFERENCES:
• Paul Vidas - 920-***-****
• Garrett Meiers - 920-***-****
• Nicole McKeefry - 920-***-****
• Charles Boesen - 920-***-****
• Rick Stensrud – 612-***-****
Contact this candidate