Customer Service Administrative Assistant

RAMZY ABDO

*** **** ******* **, *******, TX ***** • Home: 305-***-**** • ***********@******.***

Professional Summary

Administrative assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Skills

60 WPM typing speed Professional phone etiquette Excellent communication skills Works well under pressure

Work History

Articulate and well-spoken Customer service-oriented Accurate and detailed Flexible Certified Computer Office Assistant

Administrative Assistant, 08/2012 to 08/2014 Glenwood Weber Design – Houston, TX

Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Maintained a clean reception area, including lounge and associated areas.

Customer Service Representative, 05/2011 to 08/2012 Transcend Media – Miami, FL

Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Managed high call volume with tact and professionalism.

Data Entry Specialist, 07/2009 to 08/2011 Keais Record Services – Miami, FL

Entered numerical data into databases in a timely and accurate manner. Scanned documentation and entered into the database. Reviewed medical records for completeness and filed records in alphabetic and numeric order. Organized forms, made photocopies, filed records and prepared correspondence and reports.

Assisted with receptionist duties, file organization and research and development.

Education

Associate of Applied Science: Business Management, 2009 Florida State University - Tallahassee, FL

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