Physic Research, Customer Service, and Train new employees
Resume:
LaTonya Lawson
P.O. Box ***** Little Rock, AR, **215 501-***-**** *******@*****.***
Work History[pic]
Hardlines
**/****-*******, ******, *****, TX
Handle customer inquiries, restock mechandise, clean and orangize the
store.
Customer Service Rep & Trainer
7/2003-10/2013, Old Mill Bread & Flour Company, Little Rock, AR
Handle customer inquiries, daily balancing of monetary transaction. Calm
angry customers, repair trust, locate resources for problem resolution and
design best-option solutions. Interface daily with internal partners,
operations and consumer affairs divisions. Trained all new employees.
. An unwavering commitment to customer service, with the ability to build
productive relationships, resolve complex issues and win customer
loyalty.
. Strategic-relationship/partnership-building skills -- listen
attentively, solve problems creatively, and use tact and diplomacy to
find common ground and achieve win-win outcomes.
Hampton University (Hampton's second-largest healthcare system) Hampton,
VA
Physics Research, 6/07 to 8/07
Quality-focused medical lab tech with excellent research and clinical
skills gained through hands-on experience within one of the largest health
services providers at Hampton University. Perform all laboratory tests and
procedures with expedience, calculated dosage for a radiation biology
experiment that used photons, experience counting the number of cancer
cells that survived after being irradiated.
Education & Certification
[pic]
University of Central Arkansas Conway, AR
Associate of Arts General Education May 2009
Pulaski Technical College North Little Rock, AR,
Certificate of General Studies, December 2010
Associate of Science, May 2010
. Proficient in the following computer applications and office equipment -
MS Word, MS Excel, MS Access, MS Outlook, MS PowerPoint, and Lotus
Notes.
. Course Highlights: Anatomy and Physiology, Nutrition, Development
Psychology
. Completed voluntary customer service training to learn ways to enhance
customer satisfaction and improve productivity.
References
_
Jim Berna
*************@*********.***
Tracy Fells
**********@*****.***
Sarah Hallet
****************@*******.***
Contact this candidate