Customer Service Manager

MELANIE I. MILES

***** ******* ** ? FARMINGTON HILLS, MI ? 48335

PHONE 616-***-**** ? E-MAIL: *************@*******.***

EXPERIENCE

ARC SUPPLY CHAIN SOLUTIONS, INC.

Logistics Analyst

August 2010 - Present

V Managed one key client, was able to help with the

startup/implementation process

V Brought on ad-hoc customers through customer and supplier

relationships

V Orchestrated request for pricing and proposed choices to optimize

customer's cost to service ratio

V Located opportunities for cost savings in shipping efficiencies and

successfully reduced rates

V Built and maintained carrier relationships

V Established historic costs for savings purposes

V Worked with U.S. suppliers to consolidate freight for daily trucks

to Canada

V Advised customer of optimal modal type and carriers to maximize

efficiency and effectiveness

V Processed and audited customer freight bills

V Trained interns and all new employees on TMS and daily

responsibilities

V Travelled to onsite meetings

ENGLAND LOGISTICS A C.R. ENGLAND COMPANY (Formally known as Trans-Man

Logistics)

Client Manager

July 2007 - August 2010

V Managed four clients. Daily responsibilities included negotiating

rates with carrier, scheduling loads, managing freight and auditing

invoices

V Worked with a client through a Ch. 11 bankruptcy by continuously

expediting and managing freight

V Created routing instructions for suppliers and vendors

V Consolidated freight with U.S. Suppliers to ship weekly trucks to

MX

STATE SENATOR ALAN CROPSEY

Assistant to the Senator

August 2006 - July 2007

V Organized and created an easy to use office filing system

V Responsible for customer service, answering phones, and office

visits/meetings

V Constructed and sent out tributes into the district

V Trained and provided work for intern

COMPUTER SKILLS

Strong computer and typing proficiency, SPSS, Visio, Microsoft Word,

Microsoft Excel, Microsoft Power Point, Outlook

EDUCATION

CENTRAL MICHIGAN UNIVERSITY

August 2001-May 2006

Bachelor Degree: Business Administration

Graduated: May 2006

Majors: Marketing and Logistics Management

Minor: Advertising

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