S USAN TURNER

CUSTOMER SERVICE PROFESSIONAL

ABOUT ME I love the beaches of the

Caribbean, and like to travel there

at least once a year. My 3 nieces

are my world and I spend a

significant amount of my free

time with them. I love helping

people and pride myself on

finding solutions that are

tailored to them.LOCATION

HANOVER, PA, UNITED STATES OF

AMERICA

HISTORY FAST FACTS

SKILLSKEY WORDS

SEPTEMBER 2010 FEBRUARY 2014 Sprint

18

Retail Consultant/Key holder

Reputation for most satisfied customers •

Consistent track record tapping the Number of years in customer service

Hispanic market

1996

FEBRUARY 2014-PRESENT

Self Employed

Freelance business development asst. Year I started work

Help create an online store for 2 businesses •

9

Negotiate orders with suppliers overseas

Number of countries I've been to WI-IAT OTHERS SAY

OCTOBER 2004 - PRESENT

Spanish

Articulate, Smart, Honest

Self Employed

JEREMY JONES, SPRINT

Freelance Spanish translator

Translate and interpret in a variety of settings

2nd fluent language Outgoing, Positive, Trustworthy VICKI

SCHEUFELE, TRADE SECRET

Charismatic, Helpful, Organized HEATHER

WOOLFORD, PERFUMERY

MILESTONES:

2011: Held the record for most satisfied customers according to JD Power and Associates survey to Sprint customers

in my store

2 009: Started college

2005: Traveled to India for my first international trip

1998: Graduated high school

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