Customer Service Insurance
Resume:
DEBRA KISSINGER
Phoenix, AZ **015
*****.*********@*****.***
OBJECTIVE Position in the healthcare field that allows full utilization
of my education and experience that offers opportunity for
growth and learning.
EDUCATION
Jan 2010- Everest College Phoenix Phoenix, AZ
Sep 2010 Medical Insurance Billing and Coding, Diploma Program
***4.0 GPA, Perfect Attendance, President's List***
Apr 1988- Honeywell Educational Services Phoenix, AZ
Jul 2009 Continuing Education Courses required for manufacturing
certification
Shift Safety Coordinator for OSHA, conducted safety sweeps on a
monthly basis
SUMMARY OF SKILLS
. Quick learner with excellent retention
. Team player
. Self-motivated performer with demonstrated initiative
. Positive "can do" attitude
. Responsible and accountable
. Accept constructive criticism as a learning tool
. Proven ability to adapt to changing demands
EXPERIENCE
Jul 2012 - Sun Radiology
Peoria,
AZ
Aug 2014 Position: Registration Clerk
As a registration clerk, my duties are to
enter patient demographics such as their address,
contact information, social security, employer if applicable,
and their primary physician along with their insurance
information. I am also required to verify that their insurance
information is correct and this is accomplished by calling the
insurance company or verifying it online.
Oct 2010 - Serenity Hospice and Palliative Care
Phoenix, AZ Jun 2012 Position:
Receptionist
Answer a multi-line phone, route calls, take messages accurately and
distribute them in
a timely manner, provide excellent customer service, order and stock
office supplies,
sort incoming mail, maintain the lobby, and conference room so
it has a professional appearance at all times, make employee
badges, plus call and schedule interviews. In addition to these
duties, I am responsible for maintaining the records for
employees' attendance and vacations schedules, plus keeping
track of the Certified Nursing Aide (CNA) hours and mileage for
the patients they attended to.
Aug 2010 - Arizona Medical Billing, Inc. Phoenix, AZ
Sep 2010 Externship in Medical Insurance Billing and Coding
Successfully completed 160-hour externship in fast-paced
medical billing and collections environment. Performed all
aspects of billing from initial input of demographics, scanning
and filing daily provider reports, claim status calls and
worked insurance and patient aging reports to ensure claims
were paid in a timely manner.
DEBRA KISSINGER
(Page 2)
Apr 1988 - Honeywell, Inc. Phoenix, AZ
Aug 2009 Electronics & Mechanical Assembler
Team member in two of Honeywell's key divisions: Air Transport
and Honeywell Process Solutions.
Responsibilities included learning all aspects of assembly
techniques, related tools, and machinery. Gained expertise in
all stages of product life cycle from the smallest component to
final product being shipped to the customer on time. Evaluated
and improved assembly through interactive brainstorming and
problem solving sessions with other key team members. Filled
in for absent team members on the production line in addition
to performing regular duties. Reorganized and streamlined the
company parts stockroom to improve efficiency. Acted as Safety
Representative for my shift which included reporting accidents,
facilitating Safety meetings, Safety Training Classes,
assisting with Safety audits and communicating all information
to co-workers in a timely manner.
Jun 1987 - Rogers Chandler, AZ
Apr 1988 Electronics Assembler
Responsible for soldering surface mount components onto printed flex
circuits with a microscope according to blueprints. Also did
some touch-up work on customer return products.
Jan 1987 - ADR Ultrasound Tempe, AZ
Mar 1987 Electronics Assembler
Responsible for assembling foot pedals and monitors for medical
equipment using various torque strengths. Complied with
company standards for wire stripping, tinning, soldering and
adhesive applications.
Jul 1985 - M/A-COM Omni Spectra, Inc. Tempe, AZ
Mar 1986 Electronics Assembler
Duties included soldering components and wires to printed
circuit boards to form sub-assemblies. Used electro-mechanical
assembly techniques to build the final units from the
previously built sub-assemblies.
Oct 1983 - Motorola Tempe, AZ
Feb 1984 Electronics Assembler
Responsible for wire stripping, heat shrinking, soldering wires to
connectors and cables in conjunction with company assembly
instructions and blueprints.
Oct 1981 - Litton Electron Tube Division Tempe, AZ
Oct 1983 Electronics Assembler & Product Inspector
Assembler responsibilities included preparing, soldering, and testing
finished in-process units. Inspector duties included ensuring
that in-process assembly met blueprint specifications.
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