Customer Service Administrative Assistant

Brittany Mendes

**** ********** *****, *******, ** 77373 (H) 832-***-**** **************@*****.***

Professional Summary

I’m a focused Administrative Assistant who excels at prioritizing, completing multiple tasks

simultaneously and following through to achieve project goals. Seeking a role of increased

responsibility and authority.

Skills

• Professional phone etiquette • Accurate and detailed

• Excellent communication skills • Flexible

• Articulate and well-spoken • Excellent planner and coordinator

Customer service-oriented Works well under pressure

• •

Work History:

Buisness Developement Coordinator Apr 2014 - Sep 2014

Diligent (Corporate)

• Tracked quotes and rates and created SOP

• Handled all customer sevice

• Managed the office area, including greeting visitors and responding to

telephone and in-person requests for information.

• Placed special merchandise orders for customers.

Assistant Manager Nov 2011 - Dec 2013

Foundations in Full Color Houston, TX

• Managed the office area, including greeting visitors and responding to telephone

and in-person requests for information.

• Distributed work to employees through out the day

• Maintained an up-to-date department organizational chart.

• Made copies, sent faxes and handled all incoming and outgoing correspondence.

Customer Service Rep May 2010 - Sep 2011

NCO Houston, TX

• Provided accurate and appropriate information in response to customer inquiries.

• Addressed customer service inquiries in a timely and accurate fashion.

• Built customer loyalty by placing follow-up calls for customers who reported

product issues.

Sales Associate Aug 2009 - May 2010

Lucky Brand Houston, TX

• Received and processed cash and credit payments for in-store purchases.

• Placed special merchandise orders for customers.

• Shared product knowledge with customers while making personal

recommendations.

Education

Associate of Arts: 2015

Lonestar College Houston, TX

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