Customer Service Manager
Resume:
Michael Jon Settlemire
Phoenix, Arizona 85006
*********@*****.***
QUALIFICATIONS
Warehouse Coordinator managing warehouse activities including: inventory control, shipping
and receiving products, cycle counts
Forklift certified using sit down, stand up, and reach lifts
Tool room experience in distributing equipment to warehouse staff,
Follows packaging/ shipping procedures to ensure customer satisfaction is attained
Proficient in FedEx and UPS online packaging systems using Microsoft system
Customer service experience on will calls and deliveries
CERTIFICATION
Forklift Certified by U.S. Forklift Training and Certification. #3284724
Six Sigma Certified White Belt Quality Assurance Certified – RF/Bar Code Scanner Trained
TSA certified#1930CB2AB055
EMPLOYMENT BACKGROUND
Warehouse Assistant Goldstar Logistics Most recent
Received and shipped product on daily picking orders
Coordinate, organize and stage dock stock for future orders, prepare orders using RF
scanners for shipments, perform cycle counts and implement inventory into stock using
Microsoft computer system
Shipping/Receiving Coordinator Phoenix Pumps 9 months
Ship and receive high volume orders, shipping orders using Fed Ex Manager and UPS
Worldwide systems, replenish stock with incoming product by using inventory management
system, follow work instructions to complete tasks while filling orders using pick sheets,
package product properly in to avoid damage, record inventory transactions, random cycle
count checking and resolve discrepancies if necessary by verifying physical counts in MAS
(management application system), have customer service experience on will calls and
deliveries, help train new employees in shipping/receiving procedures, forklift certified in
unloading/loading of trucks using various types of forklifts, experienced in return
authorizations for customer and vendor
Production Lead Man A.C.I. 9 years
Oversaw a 5 person production crew that distributed product in an efficient and timely manner
and coordinated with department leads to ensure minimal waste and accurate counts on
product, observed quality control procedures to ensure production quotas and on time
deliveries,distributed tools to department leads and documented hazardous cleaning supplies
while initiating product safety
Assistant Warehouse Coordinator Multigraphics Corp. 15 months
Loaded and unloaded materials to docks, delivery vehicles, Sorted materials and supplies and
prepared them according to their work orders, repaired and maintained product equipment,
updated inventory maintenance of stocked products, pulled order using production sheets
Warehouse Manager Polychrome Corp. 4 years
Coordinated all warehouse shipments throughout southeastern U.S. and Puerto Rico in
through various trucking companies, RF Scanner/ Bar Coding Specialist who
implemented our system that documented shipping and receiving products as well as daily
inventories, loaded and unloaded trucks using various forklifts, promoted to Regional
Southeastern US Warehouse Mgr. and nominated for Employee of the Year
Packaging Coordinator/Supervisor Continental Can Co. 11 years
Load/unload trucks with forklift (certified by Clark Equipment), experienced in running
palletizer, shrink wrapper and strapping guns, maintained packaging machines by using
preventative maintenance techniques, oversaw 3 person crew and delegated work
assignments,truck scheduling and calculating product waste from daily product schedules
EDUCATION
Clarion University Clarion, PA.
Received 89 credits toward a degree in Meteorology
Central AZ College Florence, AZ
Small Business Management Certified
Oil City High School Oil City, PA.
Diploma
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