Customer Service High School

JULIUS J. NORMAN ******.******@*****.***

**** ******* ****** • Cincinnati, Ohio 45205 • 513-***-****

SKILLS

•Maintenance/Receiving Skills

•Works Quickly & Accurately

•Ability to Manage Multiple Tasks

•Cashier/Food Service Skills

•Learns Tasks Quickly

•Organized/Attention to Detail

•Ability to stand for long periods

•Works well with a team or alone

•Customer Service Skills

•Dependable & Hard working

EMPLOYMENT

Maintenance/Receiving

Professional Maintenance

5/2011 – 4/2013 Cincinnati, Ohio

•Responsible for facility upkeep and basic repairs including receiving supplies and replacing ceiling tiles as needed.

•Performed floor care duties: sweeping, mopping, stripping, waxing and buffing floors utilizing manual and power equipment.

Server/Host/Cashier Golden Corral Steakhouse

10/2010 – 8/2011 Cincinnati, Ohio

•Customer Service; cash register operation and handling of cash and credit card transactions.

•Server customers drink orders; maintained cleanliness of food stations and dining areas, performed store closing procedures.

Maintenance/Receiving

Baymont Inns & Suites

4/2005 – 8/2006 Cincinnati, Ohio

•Maintained cleanliness and appeal of lobbies and common areas; repaired lighting systems and electrical locking systems.

Crew Member Wendy’s

2/2004 – 4/2005 Cincinnati, Ohio

•Customer service; prepared and distributed customer food and beverage orders.

•Handled busy drive-thru traffic and maintained cleanliness of work areas and conducted store opening procedures.

EDUCATION/TRAINING

Certificate/2012

Cincinnati Works Job Retention Workshop, Cincinnati, Ohio

Business/Social Media Studies

Central State University, Cincinnati, Ohio

Diploma

Winton Woods High School, Cincinnati, Ohio

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