Management Manager

FRANK ROVITO

IT DIRECTOR

Strategic Business Management - Infrastructure Architecture & Planning -

Value Stream Management

Goal-focused and accomplished with 15+ years of proven success delivering

IT results that improve profits, revenue and efficiency for established,

turnaround and acquisitioned operations. Foster strong vendor and customer

relationships and train staff to high productivity to ensure continued

organizational growth and success. Well-honed presentation, negotiation and

rapport building skills.

Areas of Expertise:

. Strategic Business Planning

. Budget Development

. Workflow Optimization

. Employee Relationships

. Contract Negotiations / Closing

. Business Intelligence Systems

. Process Improvement

. Customer Relationships

. Cost Controls / Reduction

. Purchasing / Inventory

. Contract Administration

. IT Systems Management

. Vendor Relationships

. Risk Management

. Inventory Control

KEY HIGHLIGHTS

. Leverage leadership, new business development, contract administration

and deep IT expertise to attain strong market positioning and exceed

revenue and profit margin goals.

. Improve efficiency across departments by restructuring business systems

and procedures.

. Oversee quality, risk, change management and performance management.

. Cut costs through expert negotiation and productive vendor relationship

management.

. Communicate technical terms in user-friendly language to all

stakeholders.

PROFESSIONAL EXPERIENCE

BROOKFIELD TECHNOLOGY SERVICES, Toronto, ON

- Global alternative asset manager with $175B in assets under management -

DIRECTOR OF INFRASTRUCTURE SERVICES 2006 - Present

. Develop strategic business planning and aligned with annual operational

goals for key North American site.

. Spearhead full-cycle IT infrastructure architecture and implementation

projects that generate cost savings and process improvements. Manage

project teams, standards, budgets and deliverable schedules.

. Develop, implement and test disaster recovery plans, policies, procedures

and Best Practices.

. Supervise 34 IT professionals and seven direct reports while promoting

dynamic work culture.

. Build and maintain productive relationships with business partners and

customers.

. Collaborate across departments to meet daily objectives and business

goals.

. Resolve escalated issues and serve as primary contact for IT process

issues to reduce risk and ensure high customer satisfaction rates.

. Manage stakeholder relationships, including third-party vendor

relationships.

. Continually monitor system performance metrics and develop strategies for

enhancement.

. Maintain software licenses, vendor licenses and system documentation.

. Oversee career development paths and provide training opportunities.

MANAGER OF INFORMATION TECHNOLOGY 2001 - 2006

. Developed strategic business planning and aligned with annual operational

goals for key North American site.

. Delivered senior-level technical and escalated support for North American

operations. Promptly resolved issues and communicated downtime

requirements to end-users.

. Teamed with Director of IT for executive decisions regarding strategic

goals and objectives.

. Oversaw full-cycle complex, simultaneous and multiple IT projects.

. Tracked status of all current IS / IT projects and documented system

configuration, resolutions and use.

. Managed back-office projects, including Novell Netware, Novell Directory

Services, Windows Server, Active Directory Services, GroupWise Services,

ARCServe Backup, Citrix Presentation Server 4.0, Citrix MetaFrame, Veritas

Backup Exec, Symantec Antivirus, Blackberry Enterprise Server, CreateForm

Server, WINS, DNS and DHCP, Blackberry, cell phones and Palms.

. Administered IBM Blade servers (HS21/HS20) and IBM eServers and xSeries

servers (335 / 336 / 346 / 3550).

BROOKFIELD OFFICE PROPERTIES, Toronto, ON

- Commercial real estate corporation owning, managing and developing assets

in high-growth market -

SYSTEM SUPPORT ENGINEER / SPECIALIST 1996 - 2001

. Promoted from Operational Analyst (1994-1996) to deliver support to

Microsoft Premier and Alliance clients.

. Provided hands-on onsite support for enterprise system / 2000/2003 Active

Director for Directory Services Specialty Group at Microsoft Corporation.

. Ensured seamless functionality for security infrastructure in both

Netware and Microsoft NT / 2000 / 2003 / 2008 environments.

. Migrated Windows 2000 to 2003 AD, Novell 3.12 to Windows NT 4 and Novell

3.11 to 4.11.

. Supported Cisco and functional support for Exchange 2000 / 2003.

. Used Altiris Software to push out OS to HP Blades.

. Installed and configured Microsoft 2000 / 2003 DNS, DHCP and WINS.

. Setup and installed Veritas Backup software on Microsoft 2000 / 2003

servers.

. Installed small business Cisco and Linksys routers for remote offices.

. Supported IBM, CPQ / HP servers and upgraded BIOS, OS service packs and

security hotfixes.

. Supported DELL, IBM, HP, Compaq, Toshiba and IBM laptops and desktops

. Assembled complete Compaq 7200 rack mount system and setup RAID 0+1, RAID

5, RAID 10 SAN and RAID 50 SAN configuration for all servers.

. Used VMware for customer reproductions during switchovers to Virtual

Server 2005 as standard.

EDUCATION & PROFESSIONAL DEVELOPMENT

Business Management Certificate

Toronto School of Business, Toronto, ON

Citrix Certification . Lotus Domino Training

Networking Coursework . Project Management Course

ITIL Certified

24 Tremont Road . Etobicoke, ON M9B 3X5

416-***-**** . *************@*******.***

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