Customer Service Manager

Lisa M. Hersey

***** ***** ***** ******** *******, 34714

Cell 407-***-**** / E-mail ********@*****.***

Personal Profile:

Expose to various aspects of business, Including Finance, Human Resource, and Collections

Personal Skills:

Skilled in all general office duties, Data Entry, Clerical, Invoicing documents,

Screening calls and visitors, Fax, File, Copy, Laminate, Receiving and distributing incoming and outgoing mail along with UPS and Fed-ex. Over fifteen years in office environment. Can self train.

Work Experience:

Blue Water Community Management- Kissimmee Fl. 34741

June 12, 2013 - Current

Assistant Property Manager

Contact Person – Randy Treadwell 352-517-131

Collecting HOA dues, rental payments, posting money, coding – processing invoices,

weekly – monthly reports, violation letters, reconcile bank account, and community leases, handle day to day activity of the property. Work with vendors on the property. Opening and closing work orders. Order inventory, Customer service and more.

Arbors of Sendera- Kissimmee Fl. 34741

May 12, 2011 – April 19, 2013

Assistant Property Manager

Contact Person- Gail Hatfield 407-***-****

Collecting HOA dues, rental payments, posting money, coding – processing invoices,

weekly – monthly reports, violation letters, reconcile bank account, processinghuds and community leases,

handle day to day activity of the property. Process section -8 paper work.

Work with vendors on the property. Opening and closing work orders. Order inventory,

Customer service and more.

Cagan Crossings- Clermont Fl. 34714

October 17, 2007 – October 15, 2010

Property Manager

Contact Person- Cindy Shield 352-***-****

Maintain the property, responsible for monthly reports, invoices, delinquency, lease renewals, marketing, customerservice,worked with Florida housing for compliance. Over seen a staff of six employees

Platinum Management- Longwood Fl. 32779

December 12, 2006 – September 28, 2006

Property Manager

Contact person- Rita 407-***-****

Maintaining the property, handling clients, process dues, invoices, make deposits. Run weekly reports, correspond homeowners associations meetings.

Bella Terra Condominiums – Maitland Fl. 32774

October 14, 2005- November 01, 2006

Assistant Manager

Contact Person – Rita Fred 407-***-****

Assist the Property Manager in daily work activity, ProcessingHuds, collecting dues, deposits, invoices, maintaining the property.

Berkshire Realty- Winter Garden, Fl. 34787

December 14, 2003 - January 22, 2005

Assistant Manager / Leasing Consultant

Contact Person- Louie Bush 352-***-****

Responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received. Prepared and typed leases and renewals each month. Process credit checks on applicants, Perform additional duties assigned by Property Manager, along with assisting in the sale of property.

Viasys Utilities- Winter Garden, Fl. 34787

August 04, 2002 – November 21, 2003

Assistant Safety Manager

Contact Person- C.W. Mathis352.302.2319

Process all New Hire Application involving-Drug test screening, Motor Vehicle Request, Contact previous employment, Check status of Social Security Cards, Perform a Workers Compensation check, Maintain numerous of accounts for over 220 employees-Fuel

Cards, E-Pass, Nextel accounts. Contact Insurance Adjusters foe new and existing worker comp. claims, Process Payroll, Per Diems, Employee Visa expense statement, Post invoices, Check Inventory and Order Supplies, Dispute First –Aid /CPR and Electrician cards and certificates.

All Florida Leasing- Ocoee, Fl. 34761

July 28, 2001 – July 01, 2002

Data Entry / Title Clerk

Handling all incoming and outgoing Fed-ex and UPS

Heavy Incoming and outgoing calls for collections

Input information to Manheim’s online, Peachtree for banking and making deposits.

Verified all titles for processing.

Florida Auto Auction of Orlando – Winter Garden, Fl. 34787

February 14, 1995 – February 14, 2001

Data Entry / Customer Service

Making large quantity of calls, Input Makes and Models of vehicles to AS-400 Program

Handle client information, Bank repossessions for Arcadia and Tran south Financial

Processing information for the Insurance adjuster, and selling the vehicles in auction.

Education: West Orange High School, Winter Garden, Florida 34787

Graduated – 1993

Certifications and Training: 16-Hour prelicensed course- CAM (Community Ass. Manager)

Notary License- 2012

First-Aid / CPR class November 05, 2005

Fair Housing - October 05, 2009- (Grace Hill)

Certified Apartment Manager - (CAM) 2008 AAGO

Leasing for a Living – October 04, 2009- (Grace Hill)

Internet Leasing - October 01, 2009- (Grace Hill)

ITE Training- March 14, 2005- (Sunshine State One Call of Florida)

Leasing as a Career February 28-29, 2004- (National Apartment Association

Contact this candidate