IT Manager / Business development
Resume:
Shimla – ******, HP.
Mobile : +91-973*******
****************@*****.***
**************@*****.***
Amit Kumar Agrawal
Seeking Assignments in IT / Technology division
Career Summary
Competent and result-driven IT Manager putting forth over total 13 years of experience with exceptional
understanding of operations pertaining to IT Infrastructure Management, Project Management.
Technologies include Microsoft Windows Desktop and Servers, Dell- SonicWALL Firewall, McAfee,
Trend & Symantec Antivirus Servers. Proficient in streamlining Technical Processes for Performance
Improvement, application of CMMI and ISO standard processes.
Career objective
Aspiring to deliver services in a IT Manager’s role within an organization, aiding its commitment to grow
with effective Technological Solutions. Core competencies include
TECHNOLOGICAL :
• Microsoft Desktop & Server Operating systems -XP, VISTA, Win 7, 8. Server 2003/08/12
services including DHCP, DNS, TCP/ IP, plus exposure to multiple language OS – i.e. localized
OS.
• Apple MAC OS X 10.4/ 10.5/10.6
• Dell SonicWALL Firewall – Implementation, LAN, WAN, DMZ, VPN, SSL VPN, Failover.
• Centralized administration and Policy Control using McAfee ePO, Protection Pilot,
Symantec and TrendMicro Antiviruses.
• Microsoft System Center Configuration Manager 2007 & System Center Online.
• Software License Management.
• Exposure to Virtualization Techniques.
MANAGERIAL :
• Requirement Analysis, evaluation of AMC Contracts, hardware Inspection, project
monitoring.
• Skilled in Vendor Management, Bid/ Quote Evaluation, comparison of Technical
Specifications of the products, Desktop PCs, Servers, projectors, UPS, Switches, Firewalls,
Software and recommendation for purchase that helps in Decision making.
• Experience in managing a team of 6 IT engineers, provide them guidance and responsibility.
Involved in recruitment and performance evaluation.
• Responsible to Plan for Business Continuity, Disaster Recovery and Expansion Planning.
• Active Participation in establishing processes for Supplier Agreement Management, Facility
Management Services, Incident Management and Change Management.
• Exposure to comply different IT processes with CMMI, ISO 9001:2008 AND ISO 27001.
Professional Experience
Senior Consultant Technology Management
National Institute for Smart Government Oct. 2012 to date.
Responsibilities
• Technical Evaluation of bids.
• Contract Management of the IT infrastructure related equipment and services.
• Inspection of the delivered hardware.
• Review of the maintenance reports submitted by the service providers.
• Supervising any transition plan for the in-house IT infrastructure.
• Present the requirement of the client to the Service Provider and work out a feasible solution
to a given problem
Achievements
• Inspections of various projects being executed by different vendors in the State.
• Successful planning for the Disaster Recovery Plan for the Organization.
• Successful in suggesting solution to the State for efficient usage of IT hardware resources.
IT (Manager)
Thomson Digital, A Division of Thomson Press (India) Ltd. Mar' 12 to Oct. 12
Responsibilities
• IT Infrastructure Management.
• Ensure proper service delivery and adherence to the SLAs by the Vendors.
• Ensure Service delivery to the end user/ project teams to have smooth operations.
• Software License Management in the enterprise.
• Antivirus Server Management.
• Supervising any transition plan for the in-house IT infrastructure.
• ensure the adherence to the ISO 27001 standards in the organisation IT processes.
Achievements
• Successful implementation of Antivirus software on MAC platform.
• Cost optimization for hardware and software.
IT (Manager, Associate Manager) QA InfoTech Pvt. Ltd., Noida May’ 08 – Feb. 2012
Responsibilities
• Carried out evaluation, Recommended and Implementation operations associated with
SonicWALL NSA 3500 model including DMZ, SSL VPN and VPN Setup: Site to Site
VPN and Global VPN connectivity for Remote/ Home Users.
• Evaluated and Recommended Symantec Protection Pilot Server Antivirus product for the
network protection, and planned implementation/ migration from another Antivirus to
Symantec Antivirus, involving 5 engineers. Created standard policy at the organization level,
and at the group level, for enabling devices and other access control and strengthening
security of the network.
• Successful Implementation of SCCM Server 2007 in testing environment
• Responsible for the Technical Requirement Analysis, Inviting and Evaluation and
comparison and recommendations of the proposals and products; and tracking the Purchase;
Asset Inspection and Asset Management.
• Handled the process establishment and improvement activity for the Supplier Agreement
Management and Facility Management Services process for IT Infrastructure,
• Responsible in Business Continuity, Disaster Recovery and Expansion Planning activities
pertaining to IT Infrastructure.
• Making sure that the team is working efficiently; providing them guidance and motivation.
• Provide feedback to the higher management on Teams performance and Infrastructure related
issues / suggestions.
Lead Network Administrator / Network Administrator)
QA InfoTech Pvt. Ltd., Noida
Aug ‘06 – April 2008
Accomplishments
• Implementation of various rules on Firewall to strengthening network security. Port
blocking, policies.
• Separated Network for various departments for better security and interconnectivity in a
desired manner.
• Techno-commercial: Proactively strategized the expenditures and achieved a cost-cut on
RAM, UPS and on purchase of different hardware from time to time / on AMC contracts.
• Techno-commercial: Smartly figured out and negotiated with the vendor for the upgrade
of the existing Firewall at Network gateway to a higher model, with increased performance
and configuration.
• Techno-commercial: In case of ISP, developed vendor contacts and chosen one of the best
ISP at a reduced price, for Branch office Chandigarh and Head Office Noida.
• Techno-commercial: When it comes to the renewal of the Antivirus Product, Technically
and commercially evaluated another antivirus product, with increased featured and at a
reduced price. And did the planned migration to the new product, using increased
features.
• Techno-commercial: Successfully carried out various expansion activities including IT
setup in new premises as well as increasing the capacity of the existing infrastructure.
• Techno-commercial: Cost effective decision making pertaining to the management of IT
Infrastructure or new purchases or contract renewals which resulted in reduced cost and in
some cases better products / services.
• Managerial: Streamlined the various IT processes and actively participated in organizational
activities to achieve ISO 9001:2008 and CMMI Level 3. My process areas were for ISO: IT,
and For CMMI: Supplier Agreement Management. I was authoring Configuration
Management and IT part of the Service Continuity Plan.
• Managerial: Guidance and mentoring the Team of 5-6 IT Engineers and empowering them
and helping them in supporting the IT infrastructure in the best possible manner.
Strengths:
• Strong organizational, technical problem solving, planning and customer service skills.
• Project Management Skills: prioritization, problem analysis, use of judgment and
ability to solve problems efficiently.
Senior Technical Engineer Telestrategies inc. Mar. 06 to Aug 06
Responsibilities:
• Manage and maintain technological issues to ensure growth of the call center in terms of
Technology and System Administration.
• Responsible for managing the leads and creating New Telemarketing Campaigns as per the
operation requirement for improved business solutions and revenue.
IMSG Engineer
Reliance Infocomm Ltd., New Delhi
Sep ‘03 – Feb ‘06
Responsibilities
• Responsible for managing entire spectrum of Help-desk activities which include new user
setups, existing end-user desktop software / licensing support, Remote User Support, end-
user Desktop/Laptop hardware troubleshooting including scanners, printers etc.
• Strategically facilitate entire statistical information in regards to measured employee
performance against each Service Level Agreement (SLA) which is maintained through a tool
called REMEDY.
• Strictly adhere to formal approval procedures for the control of company hardware and
software assets.
• Effectively convene the outsourcing activities for all unresolved customer issues to
specialized external service providers thereby providing an instantaneous temporary solution
for continued end-user output.
• Proactively played a part in several turnkey setup/implementation activities for Reliance Web
Worlds.
• Handle the maintenance of inventory and co-ordinate store keeping activities for non-
productive spare assets present at different physical locations.
Accomplishments
• Played a pivotal role in the setup of Web worlds & worked on SQL Front End to generate
daily reports.
Senior System Administrator
CybizCall International Ltd., Gurgaon
Feb ‘03 – Jul ‘03
Responsibilities
• Maintained the LAN, DHCP and established and managed a Proxy Server for controlled
internet access.
• Efficiently liaison with ISPs for Web & Voice connectivity and handle agent / operation staff
queries to resolve problems.
• Accountable to understand and fulfill client requirements thereby coordinating with the
service provider in USA.
• Manage and monitor the process of Installation and Maintenance of Microsoft Exchange
Server 2000.
Accomplishments
• Profitably achieved 35% reduction in costs in the Internet Expenditure.
• Implemented a Proxy Server for controlled internet Access.
• Successfully handled the implementation of Exchange Server 2000 for 50 – 60 users.
Earlier Assignments
Senior Executive
iEnergizer Inc.
Apr ‘01 – Jan ‘03
Here my profile was that of the Engineer in IT / Technology Department, and I was responsible for
the Desktop related issues, monitoring of the internet Links, Antivirus updates on the client
machines.
Academic Head
APTECH Computers, Sihora
Feb ‘01 – Apr ‘01
Worked in “Computer Academy” from June 2000 to December 2000 as a Faculty in Jabalpur.
My responsibility was to provide training on web page designing using HTML, Java Script. And
providing short term education on internet, TCP/IP, DOS, Windows NT and 98 to specific group.
Worked in Deepa Enterprises from October 1999 to May 2000, as a freelancer to develop and
maintain website using JavaScript 1.3 & HTML and other tools available on internet for free.
Education
Bachelor of Engineering- Electrical Engineering
Govt. Engineering College, Awadhesh Pratap Singh University, REWA, MP
1997
MBA in INFORMATION SYSTEMS MANAGEMENT
Sikkim Manipal University
Pursuing
Trainings Attended
MCP in Windows 2000 Professional
MCP in Windows 2000 Server
MCP in Implementing and Administering Active Directory Service
One Year Certificate Course from Asset International from Jun ‘98 – Oct ‘99
Personal Details
Date Of Birth
29th June 1975
Passport Details
G9548357, Valid Till 16/07/2018
Date :
Place: [AMIT KUMAR AGRAWAL]
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