Engineer Technician

Dennis C. O’Connor

Durham, North Carolina

Telephone- 727/ 288-7419

E-mail- *********@*******.***

QUALIFICATIONS

I have 28 years experience in the field of telecommunications.

I am a hard working, dedicated, self-motivated individual interested in the success of any

potential employer. I take great pride in my skills as a voice telecommunications

specialist. I am always enthused about learning new products in the ever-changing

industry of telecommunications.

I have always enjoyed a great working relationship with my coworkers, supervisors and

management teams. I believe very strongly in the “team” concept, always looking for

ways to share my knowledge and expertise with my coworkers to make our work

environment more efficient and profitable.

My best talents are troubleshooting along with moves and changes on the Cisco CUCM

and Cisco Unity Voice Mail systems. I have many years of experience working with the

Nortel Option 11 thru 81c PBX systems as well as Siemens, Octel, Meridian Mail and

Rolm Phonemail.

I realize the importance of maintaining great client relationships for any service industry

company. I take great pride in my history and reputation as a field/remote technician and

representative of my employer’s corporation . I always represent my employer with the

utmost dignity and professionalism.

Upon request references will be provided.

I hold Certifications in Installation & Maintenance and Administration on the

following:

Nortel Meridian Option 11 thru 81C PBX

Nortel MeridianMail

Octel Voicemail 350,250 and Aspen platforms

Nortel Norstar EKS

Siemens Saturn PBX

Rolm PhoneMail

I also have extensive hands-on experience with Cisco Unified Communications Manager,

Cisco Unity Connection voice mail, Cisco 2811 Routers, Call Pilot Voicemail, Nortel CS

1000 PBX, Nortel BCM phone systems and SpectraLink/Polycom Wireless Systems.

EMPLOYMENT HISTORY

Aug. 2012-Current Position-Shift-Leadwith Cisco Systems Inc. VoIP Technical

Support Specialist/Remote Management Services.

As a shift-lead I work closely with the project management and field engineering teams

to troubleshoot, repair and perform moves and changes with Cisco Systems Inc., Remote

Management Services team on Cisco Unified Communications Manager and Cisco Unity

Connection Voice Mail Systems. My work is specific to a very large worldwide Cisco

client. I also have experience troubleshooting Cisco Telepresence systems for a

worldwide Cisco client.

Feb. 20, 2012 to May 24,2012- Remote Cisco VoIP Telecom Technician for

Carquest/GPI, contracted thru Apex Systems Inc. Raleigh, NC.-Contract

Completed

I recently completed a contract as a team member of a nationwide installation project of

Voice Over IP circuits to over 700 Carquest Auto Parts stores. Working with CLEC

engineers, project managers and field technicians, I logged into Cisco 2811 voice routers

and assisted in all aspects of the cutover, installation, troubleshooting and testing for all

circuits being ported to individual stores. ie, Hunt Groups, Caller ID, Inbound, Outbound,

Toll Free and all other dialing sequences.

April 5, 2010-Oct. 2010- Field Voice Engineer for Bright House Networks,

contracted from Veredus Corp. Completed contract.

I was a team member of the largest Bright House Networks,fiber Voice Over IP, business installation of

trunks in BHN’s history. We installed over 3,000 ports(trunks), in over 175 sights, for the Pinellas County,

Fl. School district. I was responsible for the surveying of the existing Verizon trunks at each facility. The

installation of VOIP Gateways as well as fiber ONU’s, with Dmarc blocks. Finishing up with the cutover and

cross-connecting of the BHN trunks into the customers PBX system and testing of all circuits.

Jan. 2008 – June 23, 2009, Field Engineer for Ronco Communications and

Electronics, Tampa, Florida.

Responsible for Troubleshooting as well as Moves and Changes on Nortel Option 11-81 PBX’s, Nortel

Norstar EKS’s, Nortel BCM and Spectralink in house Wireless systems. I worked in a 30 mile radius of

Tampa, Florida. 90% of my time was working in the Baycare Health Systems Network. (Hospital

Environment)

Oct. 2006-Jan. 2008, Field Engineer- Unitell World Wide Communications,

Clearwater, Florida.

Responsible for the Troubleshooting as well as Moves and Changes on Nortel Option 11-81 PBX’s, Nortel

Norstar EKS’s, Meridian BCM’s, Executone EKS’s, Meridian Mail, Call Pilot (VM)and Octel(Avaya)

Voicemails in a 200 mile radius of Tampa, Florida.

Oct. 1996-Jan., 2005 Senior Technical Service Suppor Rep. - Nortel/ Williams

Communications/ Nextira-One LLC,

Wethersfield, Ct. & Clearwater, Fl.

Responsible for nationwide remote troubleshooting, as well as moves & changes of our

customers voice-telecommunications systems . I served as a TAC engineer for Octel

voice mail products (350,250 and Aspens platforms) nationwide. Supporting our field

technicians 24 hours a day with installs,troubleshooting and upgrades. My duties were

performed in a Technical Assistance Center (TAC), office environment. These sytems

include Nortel Option 11, 21, 51,61,71,81,61c 0r 81c equiptment as well as Meridian

Mail and Octel (Avaya) voice mail products. I am certified in Installation & Maintenance

as well as Administrative programming on all of the above products.

1992-1996 Telecommunication Field Technician, Norstan Communications, Maple

Grove, Mn.

Field technician responsible for installing & trouble shooting Octel Voice Mail systems,

Siemens Private Branch Exchange systems and Rolm Phone Mail systems within a 100

mile radius of the Twin-Cities. I am certified in Installation & Maintenance as well as

Administrative programming on all of these products.

1990-1992 Remote Telecommunications Technician, Custom Communications

Systems Inc,(CCSI),Countryside, IL.

Responsible for remote troubleshooting & moves and changes of Siemens Private

Branch Exchange systems belonging to our customer base. Also, local field trouble

shooting in the greater Chicago area.

1987-1990 Telecommunications Field Technician, Telplus Communications, Long

Island City, New York

Responsible for field service of Siemens PBX’s, NEC PBX’s and electronic key systems

as well as 1A2 keys within New York City.

1984-1987 Telecommunication Field Technician, Telephones Unlimited, New York,

New York

Responsible for installation and trouble shooting of Siemens PBX’s, Siemens and Walker

Electronic Key Systems and 1A2 key systems within a 50 mile radius of New York City.

EDUCATION

1978 Graduate of Foxcroft Academy, Dover-Foxcroft Me.

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