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Customer Service Oracle Database

Location:
Ottawa, ON, Canada
Posted:
October 01, 2014

Contact this candidate

Resume:

Muhammad Ali Inam acf79v@r.postjobfree.com

*** ****** *******

Ottawa, ON K2S 0J8

Tel: 1-613-***-**** (C),1-905-***-**** (R)

E-mail: acf79v@r.postjobfree.com

Citizenship: Canadian

Security Clearence: Government of Canada Reliability clearance

Personal Skills and Abilities:

Information Technology Skills:

Databases:

SQL and PL/SQL (Using SQL developer and Tode)

Oracle database administration in Unix environment with SAN storage

Database Administration Oracle 11g (SQL Plus and OEM) including Data guard

Oracle Database tuning, environment monitoring, installation, upgrades and patching

Data modeling using ERWIN

Programming and Web development languages:

HTML and PHP (object oriented PHP and PDO with MySQL integration)

Java programming methodologies including JSP

Unix Shell scripts

Operating Systems and tools:

Windows and UNIX/Linux operating systems (including virtual machines)

SAP Basis (Basic architecture, transaction codes)

mySAP ERP and Oracle E-business suite (Architecture, modules, navigation)

MS office Suite

Other Skills:

Research and analysis

Public speaking and presentation

Proven leader and team member

Work Experience:

Innovapost (Canada post group of companies):- Oracle Database Administrator

Ottawa, ON (July 2012-Present)

Working on large complex environment with over 150 databases spread over production and development

in Unix Sun Solaris with databases up to 1.5 Terabytes in size. Acting as part of a 10 member Oracle DBA

team major responsibilities included:

Database Environment Monitoring and reporting

Database application support

Database tuning, optimization, upgrades and patching

Database backups, recovery, cloning and refreshes (Using RMAN and Data pump)

Automating procedures using SQL, PL/SQL and Shell scripting

Part of 24x7 on call support rotation

Projects:

Building Addressing Data warehouse with ETL from SAP and MS SQL Server (current)

Database reorg and compression project (current)

Oracle Data Guard proof of concept and implementation on RAC and non RAC environments

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Muhammad Ali Inam acf79v@r.postjobfree.com

Oracle Database Appliance RAC implementation setup of high availability with Data guard

ETL process for sandbox Data Warehouse

Migration from check free to Frontier money order processing system

Implementation and support of Oracle Database for Geo Spatial applications

Bell Mobility Professional Management Program:-ICT Software Associate

Mississauga, ON (May 2012-July 2012)

Software Development and database integration

HTML and PHP web development (MySQL integration)

Data modeling for internal web based solutions

Backend Java script development

AT&T:- Customer Service and Billing Agent (As an employee of Sutherland Global Services)

Windsor, ON (Sept 2010 to Dec 2010)

Provided excellent customer service on incoming calls (100% positive customer reviews)

Multi-task in a fast paced environment

Resolved customer issues with often upset customers

Educational Qualif ications

Enterprise Database Management (2011-2012)

Sheridan College, Oakville ON

Areas of Study:

SQL and PL/SQL

Database administration, Oracle11g, IBM DB2

Data Modeling

Unix and Linux operating system

Java and JSP

B.Comm. Honours Business Administration and Economics (2007-2011)

University of Windsor, Windsor ON

Double majors degree in business administration and economics

SAP Basis (architecture, navigation, transaction codes, NetWeaver)

Management Information systems

Business Data management

Social Engagement and Leadership:

Regularly participate in soup kitchen programs with the Salvation Army

Selected by British Consulate to participate in conflict resolution and youth identity projects

Worked as volunteer event coordinator with Heart Beat, a charity for disabled children

Participated in a series of environmental conferences held by UNICEF

I nterests and Activities :

Currently studying for Oracle Certifications

2

Muhammad Ali Inam acf79v@r.postjobfree.com

Ice Hockey (NHL)

Social work

References Available upon request

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