Gary Swanson

*** **** **.

Alburtis, PA *****

Phone: 484-***-****

Email: acf74q@r.postjobfree.com

LinkedIn: www.linkedin.com/pub/gary-

swanson/8/324/a92

OBJECTIVE: Obtain a position which will allow me to utilize my experience

managing datacenters and facilities.

QUALIFICATIONS

Over 27 years of experience in Operations, Datacenter and Datacenter

management. I have experience in managing staff and projects,

creating and maintaining training processes and documentation, as well

as establishing processes and policies to support IT and operations.

EMPLOYMENT

11/4/2011 - 9/4/2014 Datacenter Facilities Manager, Xand Operations

LLC

Management of the 175,000 sq. ft. TekPark datacenter and

disaster recovery facility. Experience includes:

. Manage on site staff for facility maintenance, repair and

shipping

. Support and maintenance of datacenter environmental and

safety systems, including a 800 ton chilled water plant,

datacenter CRAC units and fire suppression systems

. Support of datacenter power systems, including Liebert UPS

systems and 12mW of generating capacity

. Support client provisioning activities including deploying

server racks, cages, network wiring and power.

. Review/sign contracts and manage vendors for all

maintenance activities for emergency generators, UPS

systems, chillers and all other equipment typically found

in a large scale data center

Specific Accomplishments:

. Coordinated build out of new 10,000sqft raised floor pod

. Coordinated installation of a 400 Ton water chiller

. Organized all facilities documentation into Sharepoint

. Federal EPA Method 9 Visible Emissions Certification

11/2008-11/2011 Operations/Datacenter Manager, Hosting.com /

Hostmysite.com

Management of the Newark, DE data center, computer

operations, and building facilities. Experience includes:

. Managing a staff of ten operations and facilities

technicians.

. Responsible for computer room raised floor infrastructure

of 15,000 sq ft. and over 5,000 physical servers.

. Responsible for data center facilities, including 3000 kW

of redundant UPS, 3mW of redundant emergency generators and

600 tons of redundant HVAC.

. Responsible to ensuring proper scheduling and performance

of critical preventative maintenance

. Responsible for vendor and contract management

. Responsible for facilities management of the office

building, including working with the management company to

resolve issues and schedule maintenance.

. Responsible for departmental budget.

Specific Accomplishments:

. Established extensive operational procedures for the data

center facilities, including emergency procedures for

handling fire alarms and power outages.

. Successfully supervised the build out of over 200 racks and

three cages in an 18 month period.

. Following a failure of the UPS system in one datacenter

room, successfully managed the emergency installation of a

feeder line from a UPS in another datacenter room to power

the failed infrastructure.

. Identified and managed the resolution of a critical roof

loading problem on the datacenter roof following multiple

snow storms.

. Implemented a Method of Procedure documentation process for

all facilities changes to ensure proper documentation of

tasks and impact.

. Negotiated a multi-year contract with a third party

electricity provider which saved the company $200,000 per

year in utility costs.

. Managed a project to relocate over 1,500 servers from one

datacenter room to another to allow the upgrade of UPS and

HVAC in that room.

. ITIL V3 Foundation certified

2002-2008 Operations Manager, SPX Corporation

Management of the corporate data center, including computer

operations, helpdesk, building facilities and Disaster

Recovery. Experience includes:

. Managed a staff of eleven computer operators and helpdesk

analysts. Maintained system and network availability 7/24

in an environment of 450+ servers. Provided 1st level

helpdesk support for customer base of 9000 employees

. Responsible for building facilities and raised floor,

including vendor and contract management

. Responsible for disaster recovery efforts for the data

center, including documentation and planning, and execution

of rehearsals

Specific Accomplishments:

. Built up the helpdesk from an organization which took 250

calls per month to where they were taking over 3000 calls

per month. This included upgrading of the helpdesk

software and documentation.

. Built up the operational procedures, increasing first level

resolution of incidents and requests.

. Successfully lobbied the acceptance of the corporate

helpdesk software as a helpdesk solution to over 75% of the

business segments within the corporation.

. Negotiated a new contract for disaster recovery, saving the

corporation $500,000 over three years. Created recovery

documentation and plans, and participated in rehearsals.

. Identified shortfalls in UPS, Battery and Generator

maintenance, and negotiated new contracts for maintenance

and support

. Established new guidelines and processes for change

management

. Established new escalation procedures to allow more

effective communication and escalation to our business

leaders and internal support staff. This included the

evaluation and installation of a new automated alert

system.

. Upgraded the building security system to provide improved

access control over the building and computer room.

1999-2001 Supervisor-Change Management, Charles Schwab & Co. Inc.,

Phoenix, AZ

Responsible for coordinating all change related activities

for the company's data centers.

. Supervising a staff of three change administrators

. Reviewing and approving all changes and schedule

implementation resources

. Meeting regularly with corporate VP's and directors to

review all critical changes.

. Create and maintain standards and documentation for

implementing changes

1997-1999 Manager Hardware Planning/Change Administration, Charles

Schwab & Co. Inc., Phoenix, AZ

Manage all hardware and change related activities at the

company's data centers.

. Managed a staff of six hardware specialists and one change

administrator

. Managed tasks associated with the opening of a new data

center, including installation of a new command center for

Operations

. Managed an upgrade of all mainframe bus/tag channels to ST

technology to improve raised floor utilization. This

included contract negotiation with vendors, managing

vendors through the entire eight month process, and

assisting in the cabling efforts.

1995-1997 Shift Manager - Computer Operations, Charles Schwab & Co.

Inc., Phoenix, AZ

Manage computer operations in a large mainframe, MVS, JES2,

CICS, UNIX environment.

. Managed a staff of ten computer operators

. Responsible for maintaining system availability and service

levels

. Create and maintain standards and documentation for

Operations

. Managed the installation of a new command center for

Operations.

1994-1995 Shift Manager - Computer Operations, Avnet, Inc.,

Chandler, AZ

Manage computer operations in a large mainframe, MVS, JES2,

CICS, UNIX environment.

. Managing a staff of six computer operators

. Responsible for maintaining system availability and service

levels

. Re-wrote outdated Operations, facilities and emergency

documentation

1986-1994 Shift Supervisor - Computer Operations, Safeway, Inc.,

Salt Lake City, UT

Supervised computer operations in a large mainframe, MVS,

JES3, CICS, UNIX environment.

. Assisted in the startup of a new data center, including

establishing and documenting new procedures and policies.

. Supervised a staff of five computer operators

. Responsible for maintaining system availability and service

levels

. Created and maintained standards and documentation for

operations

. Managed the installation of a new STK 4400 ACS tape silos

system, and established documentation and training plan for

operations.

EDUCATION

. University of Wisconsin - Platteville, Platteville, WI

1977-1979

Major: Engineering and Computer Science. GPA: 3.5

. University of Wisconsin - Milwaukee, Milwaukee, WI 1979-

1980

Major: Computer Science. GPA: 3.3

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