Information Technology Technical Support

John Elric N. Realica

Contact information: 091********

**********@*******.***

Objective:

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Help

Desk support role. Works well independently, or in a group setting providing all facets of computer help desk support such as

troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and

operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues

and concerns. Excellent communication and presentation capabilities.

Personal Information

Date of Birth: August 29, 1992

Religion: Roman Catholic

Languages Known: Tagalog, English

Address: Blk 5, Lot 6, Celestino Subd, San Nicolas 3, Bacoor, Cavite

Technical Skills:

• Hardware Skill: - PC assembling, Formatting, Partition, Windows Installation, Advanced Troubleshooting.

• Operating System: - Window XP, Vista, Win 7 and Windows 8.

• Configuring and troubleshooting desktops, laptops and servers

• Familiar with hardware tools like servers, printers, VoIP, networking and telecommunications devices

• Excellent troubleshooting skills in complex software and hardware problems

• Installed Hard disks, Floppy drives, CD Drives, Sound Blaster cards, CPU, Memory, Power supply unit, Network card,

Video graphics card, Hard disk controller card on PC systems

• Troubleshooting of personal computers, laptops and wifi connections.

Professional Experience:

Alorica Pacific Rim Incorporated

Uverse Technical Support Level 1

August 2012 – September 2013

ACS of the Philippines

Time Warner Cable Technical Support Level 2

September 2013 – September 2014

Educational Background:

Asian Institute of Computer Science

Bachelor of Science in Information Technology – Undergraduate

Bacoor, Cavite

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