Technical Support Service

Resume of

Stanley Cleophat, MBA+IBM, MCTS DBA

PROFESSIONAL SUMMARY:

Over 15 years of Information Technology experience primarily focusing on

Network & Infrastructure Administration, Service Delivery, Project

Management, System Analysis, Technical Support, Client and Customer

Service; with skills and experiences that include:

. Setting-up necessary hardware and software to accommodate special events

such as video conference, corporate training, executive presentations and

demonstrations

. Developing, maintaining and documenting training materials

. Configuring and maintaining WAN/LAN video conference equipment

. Assisting local and remote users, experiencing problems with hardware,

software, networking, cabling, Wireless Network, Telephony, VPN and other

computer-related technologies

Technical Skills:

Hardware: IBM PC & Compatible, DeskJet/Laser/Line/Zebra Printer, Wireless

Modem CDPD/CS firewall, Routers, Switches, and

Patch Panels

Databases: Ms Access, SQL

Operating System/Server: Windows XP, Vista, 7, 2003 and 2008 R2 Server,

AS/400, Microsoft Exchange, SQL Server, IIS,

Norton Ghost Multicast

Application software: 10+ years of bilingual support for FRENCH and

ENGLISH users for MS Exchange Server, Track-

It!, Crystal Report, Erwin, MS-Visio, Microsoft

Office Suite, MS Publisher, MS-Project,

QuickBooks, and more...

Professional Experience:

INDEPENDENT CONSULTANCY

1996 to Present

Tampa Bay & Palm Beach Area

. Teaching MS Office products, QuickBooks Pro and Quicken, Windows platform

to various companies and individuals

. Recommending/creating training plan, analyzing business environment and

needs for hardware, software and infrastructure for small business;

provide installation, and software development

. Freelance consultancy work for various client on B2B Website development

Speedling, Incorporated

Network/ System Administrator/ Project Management

April 2009 to August 2010

. Network administration, set-up and supported (SonicWalls Firewall/VPN,

Access points, Cisco Routers, and managed-switches, set-up and

administration of Active Directory, SQL Server; terminal Service in

Windows and IBM iSeries5v3 environment); worked with ISP and phone

vendors to maintain a 95% Multi-site Network Uptime using either lease

line or cable internet, varying from 1.5 mbps down/ 756 kbps through 50

mbps down /5mbps up

. SQL Server 2005/2008 R2 setup, administration, monitoring, backup and DR

Procedures; AS/400 administrations, setup, support and backups;

administered a Nortel BCM 400 and two to 4 Avaya Merlin Magic; maintained

a practical Disaster Recovery Procedure (DRP); assisted in the

implementation of Sage MAS 500 7.3, and developed the infrastructure for

the new ERP system

Taylor Morrison

Project/ Technical Support Analyst

October 2008 to April 2009

. Built and supported MS Windows Desktops in a corporate environment;

installed, configured, tested, maintained and upgraded hardware

(computers, multifunction printers, network components, etc.), desktop

software (operating systems, productivity and applications software),

Server software (Network Operating System (NOS), Database Management

System (DBMS), Active Directory Management; trained users in the use of

hardware and software

. Problem research and resolution; developed, maintained and documented

training materials as necessary

Speedling, Incorporated

Project/ Technical Support Analyst

October 2007 to February 2008

. AS/400 operation; users and printers administration investigated and

resolved software, hardware and network issues

. Assisted local and remote users experiencing problems with Hardware,

Software, Networking, Cabling, Wireless Network, Telephony, corporate

VPN with the use of SonicWalls, served as a liaison between branch

offices and corporate for new user accounts

. Logged and tracked all calls, maintained historical records, prepared

standard and custom statistical report for analysis

Cl ophat Services, Inc.

Owner/ President

April 2005 to October 2007

. Management, sales and operation of all aspect of CSI; ensured procedures

were created and functional for the sales, installations, Customer

Service, vendors, distributors, Installation team, builders, vendors and

distributors including

IBM (CDI)

Application and Functional Tester/Translator

October 2004 to April 2005

. Translated and debugged existing TEST CASES for voice and functional

application

. Installed/prepared the application test platform/ environment (AIX, UNIX,

MS-Win2K, MS-Win2003, or CISCO)

. Thoroughly tested the application using VXML, Media Resource Control

Protocol (MRCP), Speech Recognition Grammar Specification (SRGS), Speech

Synthesis Markup Language (SSML), for the Automatic Speech Recognition

(ASR) and Text to Speech (TTS) voice technologies of the system

. Reported and documented new bugs to the respective development team

Intuit ITS (Intellect)

Technical Support Engineer

October 2003 to October 2004

. Served as the Mail/ Database Expert; provided technical telephone

applications support to customers for all version and edition of Track-

It; answered complex questions on function and usage of the product;

primary support liaison between the company and customers; operated under

moderate supervision; answered clients questions in the areas of system

configuration / set-up, product functionality and bugs/enhancements

. Conducted additional follow-up, testing and troubleshooting; worked on

the appropriate referral to other support and quality assurance areas;

promoted and maintained high quality, professional service; supported

client in preparing server to meet Track-It basic system requirements and

configurations

Essilor of America, Inc December 2002

to May 2003

Crystal Report Developer/ French & English Help Desk Support Engineer

. Extensive Interaction with French Canadian/ Parisian Clients via email,

faxes, phones, systems support, server monitored/troubleshooting client

and server configuration of DHCP/ WINS/ DNS, and Exchange Server issues

. AS400 User & Printer Admin, Desktop/Laptop/Server hardware/software

troubleshooting

Florida Power

Technical Service Support Analyst

January 2002 to June 2002

. Investigated and resolved software, hardware, and network problems of

Mobile users

. Assisted field technicians, Forman and supervisors experiencing problems

with hardware, software, CDPD, and CSC networking (Wireless Network),

cabling, and other IT related issues

. Trained Mobile users, Forman and Supervisors on new technology, serve as

a liaison between other locations and corporate for new user accounts,

logged and tracked all calls, maintained history records, prepared

standard and custom statistical report for analysis

EPIX Holdings Corporation (FKA Payroll Transfers Inc.)

July 2000 to October 2001

IT Support Analyst

(June 1999 to October 2001)

. Investigated and resolved software, hardware and network problems of

corporate users

. Generally assisted end-users and programmers experiencing problems with

hardware, software, networking, cabling, Wireless Network, telephony, and

other computer-related technologies

. Set-up server, Wireless network, Corporate VPN, Train corporate users and

programmers on new technology; serve as a liaison between other locations

and corporate for new user accounts

. Logged and tracked all calls, maintained history records, prepared

standard and custom statistical report for analysis using a problem

management application database; contacted software and hardware vendors

as necessary; tested and evaluated software and hardware, and provided

recommendation for management review

. Windows 2000 Testing and Deployment

GTE Media VENTURES (NETPLEX Group) January

1999 to April 1999

DBA/ Programmer/ BUCS Redesigning & Implementations

. Redesigned, coded, compiled, upgraded, debugged, tested and implemented

the company's main application software and database

CERTIFICATIONS:

MCTS: SQL Server 2008 - Implementation and Maintenance

MCTS: Windows Server 2008 - Server Administrator

EDUCATION:

SQL DBA & MCSE, LaSalle Computer Learning Center Tampa, FL 2012 - 2013

Master in Business Administrations, Everest University Brandon, FL 2008 -

2010

Networking Technology - Executrain - 2000 - 2003

BS in Computer Information Science, Florida Metropolitan University (FMU)

Brandon, FL 1998 - 2000

AS in Computer Information Science, Florida Metropolitan University (FMU)

Brandon, FL 1995 - 1997

Languages: Fluently speak, write and read English, French and Creole

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