Customer Service Sales
Resume:
Pickering, ON
C: 647-***-****
H: 905-***-****
E-mail: *****.**********@*****.***
Diana Partap
OBJECTIVE
A challenging position in human resources providing an opportunity to apply
my strong work ethic, detailed oriented, results oriented personality and
organizational skills to excel in meeting and going beyond the results and
expectations of my employer.
EDUCATION
Centennial College Toronto, Ontario
September 2007
Bachelor of Business Administration
Major - HR Management
Coursework: Human Resource Management Payroll/Salary Administration
Financial Accounting Concepts Finance/Corporate
Finance
Managing Organizational Change Organizational/Consumer
Behavior
Employment Law Insurance and Risk Management
Training and Development Business Management
Strategic Staffing/ Strategic Management
Marketing Analysis
Collective Bargaining Direct
Marketing/Advertising
KEY STRENGTHS
Acquired through educational, volunteer and work experience:
- Strong organizational skills as well as time management skills with
competing deadlines
- Exceptional communication and interpersonal skills, both written and
verbal
- Confident knowledge of Microsoft Office Suite (Word, Excel,
PowerPoint, Access, Visio, Outlook)
- Results and people oriented
- Able to work under pressure with minimum supervision
- Conflict management
- Sales skills: patient and tactful
- Ability to multitask within a fast paced environment
- Outgoing personality and positive attitude
WORK EXPERIENCE
Tangerine Bank (formerly ING Direct) - Sales & Service Direct Associate
May 2012 - Present
- Delivering friendly and professional service to new and existing
clients in an open concept service center environment
- Meeting and exceeding individual and team sales targets that support
the Service and Sales team
- Providing "one-and-done" servicing to existing clients and raised
client concerns to management
- Adding value to the client experience by promoting and selling
financial services offered by ING Direct
- Responding to irate clients with patience and professionalism
- Maintaining customer service standards while meeting productivity
standards
- Following up with a variety of departments to obtain information and
discuss relevant client issues
- Promoting client loyalty through attention to detail and relationship-
building
- Remaining current on all company philosophies and procedures
- Updating and maintaining client information
Toshiba Business Solutions - Customer Service Representative
October 2009 - August 2011
- Responded to a high volume of incoming telephone inquiries in a
pleasant, courteous, knowledgeable and professional manner
- Focused on customer experience
- Actively presented customers with sales offers as a means of ensuring
customer retention
- Responsible for achieving sales, quotes and call targets
- Pro-actively identified problems and troubleshoot with customers
- Liaison between customers, service dealers, courier services and other
internal departments
- Processed call backs, submissions and mail in a timely manner
- Accountable for providing a high level of service to our clients
Toys R Us (Head Office) - Sales Coordinator/Admin Assistant
November 2008 - July 2009 (contract)
- Provided sales and administrative support involving efficient handling
of confidential agreements
- Updated the status of sales orders in the database or computer
- Attended network and promotional events to develop and maintain
contact with potential clients and professional bodies, coach
employees with new training and innovative products to achieve better
sales results
- Prepared sales and service reporting requirements for the senior
management to analyze and intercept results to increase optimum
efficiency and effectiveness
Orion Technology - Office Administrator/HR Assistant
January 2008 - September 2008
- Coordinated new employee orientation
- Coordinated and maintained records of personal absences, illnesses,
and vacation schedules for employees
- Completed reference and criminal checks for new hires
- Handled matters that were directly related to the benefits
administration for the employees at Orion Technology
- Planned and organized the various activities done within the company
- Composed moderately complex letters, memorandums and reports on behalf
of the VP by identifying required information, researching background
information, and gathering it from appropriate sources
- Provided a high level of administrative support ensuring quality
service and professionalism at every customer interaction
- Managed office efficiently in a multi-tasked environment, ensuring
deadlines were met
COOPERATIVE EDUCATION
Canadian Imperial Bank of Commerce - CSR
January 2003 - June 2003
- Mutual Funds, deposits, withdrawals, money transfers
VOLUNTEER EXPERIENCE
CIBC Run for the Cure Committee
July 2009 - October 2009
- Organize events within Card Product Division
- Raised donations throughout the community
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