Jessica McNamee
**** ****** ***** **, ***** City, Oh 43064
Ph: 614-***-****
*********@*****.***
Objective: To obtain a position as an Administrative Assistant or Operations manager, with a well
established company.
Excellent Organizational Skills Strong Management Skills
Skills
• •
Strong Customer Relations Skills Research & Data Collection
• •
Computer Proficiency 1. Vendor Communication
•
Data Entry & Word Processing 2. Schedule Organization
•
March 2012 to
Experience Executive Administrative Assistant Present
Sears Home Improvement Call Center, Columbus, Ohio
Duties:
1. Complete daily excel reports, including payroll and monthly,
and center wide statistics.
2. Complete a daily Budget review for month to date revenue
generated.
3. Assist HR in all the recruiting, application and hiring processes.
4. Manage the Operations of the call center, Phones, computers,
internet.
5. Plan and organize all company functions.
6. Created, organize and currently maintain an information center
for manuals and schematics.
7. Communicate with vendors and complete vendor paperwork for
accounts payable.
8. Complete company expense report and track department
spending.
9. Create, send, and track a weekly Attendance Audit for all
Management.
10. Maintain inventory and order all products and supplies for the
center.
11. Complete company Monthly Meeting presentation, and
electronic TV slide show presentation daily.
12. Collaborate daily with all other management in the building and
even more directly with other Admins/GM/SSM.
13. Proficient in Microsoft Office Word, Excel, PowerPoint,
Outlook, One Note.
Marketing Specialist 2011 to 2012
Affinion Group, Westerville, Ohio
Duties:
14. Handled incoming calls from customers.
15. Problem solved customer issues.
16. Transferred calls to necessary departments.
17. Measured effectiveness of marketing.
18. Gathered data on competitors.
Education Medical Office Management 2010
Tolles Technical Center
2011
National Phlebotomy Certification
Awarded by NCCT
2010
State Certified Phlebotomist
Tolles Technical Center
2010
High School Diploma
Jonathan Alder High School
Available upon request.
References