Service Representative Assistant

Stephanie Phelps

Phlebotomy Service Representative - John Muir Hospital

Pittsburg, CA

**********@*****.*** - 510-***-****

To obtain a challenging position in a healthcare facility where I can utilize my skills and specialized training

as a Phlebotomist and Lab Assistant.

WORK EXPERIENCE

Phlebotomy Service Representative

John Muir Hospital - Concord, CA - January 2013 to Present

Performs phlebotomy and related duties accurately and completely. Follow departmental policies and

procedures. Collect and process specimens properly. Contributes to the overall improvement of operations

and assumes responsibility for independent problem solving. Communicate effectively with patients, staff,

colleagues, and physicians by exhibiting excellent relation skills. Act as a participating member of the

health care profession. Pursue professional growth and developments. Perform inpatient and outpatient,

venipunctures, and capillary punctures on all age groups.

Phlebotomy Service Representative III

Stanford Hospital - Palo Alto, CA - June 2005 to December 2009

Perform phlebotomy and related duties accurately and completely. Collect and process specimens properly.

Followed departmental polices and procedures. Communicate appropriately with all age groups. Act as

an office manager which included registering patients and relaying test results to medical assistants and

physicians. Assume responsibility for independent problem solving. Perform outpatient adult, geriatric and

pediatric venipunctures and capillary punctures. Act as a participating member of the health care profession.

Lab Assistant I

Stanford Hospital - San Jose, CA - August 2005 to August 2006

Performed phlebotomy and venipunctures, capillary punctures on inpatients and outpatients of all age groups.

Followed departmental polices and procedures. Performed gram stains, urine dip sticks, stool samples, blood

culture, breath testing and kit draws. Registered patients and billing medical claims to the appropriate insurance

companies. Assured accurate handling and shipping for all specimens.

EDUCATION

Diploma

Institute for Business and Technology - Santa Clara, CA

2003

AS in Human Relations

San Francisco City College - San Francisco, CA

1999

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