Customer Service Representative

Nekisha Nieves

Waterbury, CT

***********@*****.*** - 860-***-****

WORK EXPERIENCE

Customer Service Representative

thing 5 - Springfield, MA - December 2012 to May 2014

Responsibilities

Answered phone calls from guests who wanted or already had a reservation at LA Quinta hotel

Accomplishments

During my time there I won awards for having the most reservations and a got compliments from guests on

my expertise and kindness

Skills Used

Empathy on the guests,patience,kindness,communication, punctuality

Cashier/Customer Service

pride - Springfield, MA - April 2011 to August 2012

Responsibilities

I assisted customers with questions about our facility, I cashed them out after they were done shopping around

or if they wanted gas.I counted the safe,counted cigarettes along with lottery.I also stocked and cleaned the

store

Accomplishments

During my employment there I earned a pay raise

Skills Used

Empathy,communication,patience

Bartender/Waitress/hostess

debbie wong - West Springfield, MA - August 2010 to February 2011

Responsibilities

I wrote down guest meals,I served guests the food plus drinks. When the guests left I would clean my station

and get ready for the next party of people

Accomplishments

During my employment there I started off as a waitress then I moved to hostess and bartender along with a

pay raise

Skills Used

Empathy,communication, patience,cleanliness, punctuality

EDUCATION

general

high school of commerce - Springfield, MA

2000 to 2004

SKILLS

data entry,inventory

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