Sales Customer Service
Resume:
CHARLES E. LUETTCHAU
Stuart, FL 34997
**********@*******.***
Overview: Over 20 years of Sales/Sales Support experience with Systems
Integration, Data Protection
and Client-Server Network Solutions. A highly regarded team member with a
proven track record
of exceeding customer and team expectations. Consistently developing
strong business relationships to
promote sales and customer trust. Dedicated to contributing to the
company's overall success.
Employment:
Replibit, Stuart, FL (Home Office)
05/14-9/2014 Business Development
. Cold calling MSP and Reseller prospects
. Providing web based demos & presentations of Replibits solution
. Coordinate evaluation installations with customer and Replibit's
engineers
. Assisted in creating marketing materials
. Replibit Offers - BDR Solution (Business Continuity)
eSilo, Jupiter, FL
02/06-05/14 Technical Account Manager
. All Cloud Based (SAAS) Data Backup Sales, throughout the United States
. Perform Sales presentations (in person & over the phone)
. Provide custom price quotes & contract negotiation
. Responsible closing all direct & re-seller monthly sales
. Educating & recruiting all Re-Seller Partners
. Installing & configure prospective customer eSilo evaluations; on site
and remote installations
. Utilize custom scripting to enhance the data backup process when
required
. Provide Help Desk Technical Support to end user customers and reseller
partners
. Implemented a customer retention plan
. Assist in developing eSilo marketing initiatives
. eSilo Solutions Sold:
SAAS - Internet Backup Solution & Redundant Backup Appliance Solution
PIE Superior Service, Lake Park, FL
08/03-10/05 Salesman / Project Manager
. Relocated to Florida to help out in a family business
. Responsible for soliciting new commercial business
. Developed a partnering sales approach with other contractors
. Scheduled a seven man crew, coordinate materials and maintain
profitability of the jobs
. Created a work incentive program to increase productivity & profits
. Server & Desktop Administration/support for our office computer
infrastructure maintain a backup tape rotation schedule and perform
all the software & hardware updates
POLARIS Communications Services), Morganville, NJ
04/96-08/03 Sr. Pre Sales Engineer / Technical Account Manager
. Subject Matter Expert for Netbackup and ADIC Tape Libraries
. Supported the sales team (four sales people) on sales calls
. Recommend technology improvements to meet customers' business
requirements
. Architected and implemented Enterprise Backup & Disaster Recovery
Solutions
. Created a Statements of Work for all sales proposals with Visio
Diagrams
. Presented all technical aspects of the solution to prospects and
customers
. Maintained all customer & vendor technical relationships
. Assisted the sales team finding new opportunities
. Responsible for all customer Software & Hardware Installations
. Maintained Required Vendor Certifications for Sun Solaris, VERITAS
Netbackup, ADIC Product Line and NCR Servers
. POLARIS is a Sun Microsystems Value Added Reseller
. Solutions Sold By POLARIS:
VERITAS & Legato: Cluster Solutions, Backup Solutions and Replication
Solutions
Sun Servers, ADIC Tape Libraries, RAID Subsystems and Fiber Channel
Solutions
Storage Engine (Formally known as ECCS Inc.), Tinton Falls, NJ
08/94-04/96 Integration Specialist / Sales Engineer
. Configured AT&T, NCR & Sun Servers and end user applications per the
customer requirements
. Configure LSI & NCR RAID Subsystems per the customers' requirements
. Attended all customer sales meetings
. Approved/signed off on all sales orders for technical accuracy &
completion
. Provided tier 2 technical support
. Special Project - Performed Y2K Unix upgrades to all customers across
the country
10/91-08/94 Manufacturing Supervisor
. Supervised four technicians on the assembly & testing of ECCS
Proprietary Products
. Schedule the work on the production floor and coordinating the
materials needed for
production to ensure a timely shipment
. All testing performed with AT&T, NCR & Sun servers or workstations
. Performed and supervised the assembly of proprietary Storage Engine
printed circuit boards and
wire harnesses
05/90-10/91 Service Engineer
. Configured AT&T Work Stations with Windows 95 or DOS; per the sales
order
. Configured AT&T 3B2 with Unix; per the sales order
. Provided tier 1 phone support
. Field Service Work: office wiring, installed and servicing various
types of networked terminals,
printers, and AT&T computer system (MS DOS and UNIX).
Eastern Computer Graphics, Eatontown, NJ
06/87-05/90 Field Service Engineer
. Provided field service and technical phone support for a Computer
Graphics Solution VAR.
. Responsible for configuring/installing MS DOS custom PC configurations
both in house and on site. Hardware serviced and supported: Matrix
film recorders, thermal printers, and scanners, tape backups, video
cameras, IBM compatible PCs and Macintosh computers.
. Performed chip level repairs on Matrix Film recorders & calibrated
. Calibrated Matrix Film recorders & thermal printers in addition to
performing chip level repairs
. Software supported: Zenographics MIRAGE, AT&T TIPS, GSL RIO, Harvard
Graphics, MS Windows & DOS.
Education:
1985-1987 Union Technical Institute, Neptune, New Jersey
. Degree: Computer Technician
. Specialization: AC/DC theory, semiconductor theory, digital theory,
algebra, numbering systems, microprocessor theory, troubleshooting
diagnostics, assembler, BASIC, machine language, and technical
writing.
Technical SUN Competency 2000, E10000, HDS 9900
Certifications Veritas Volume Manager, FirstWatch, Cluster
Server,
& Training Netbackup and File System
Legato Cluster, DataCast, Octopus and Co-Standby
Server
ADIC SAN, SNC Gateway and Scalar 100, 1000, 10K Tape
Libraries
NCR MP-RAS UNIX, Worldmark Systems and Lifekeeper
LSI Logic Various SCSI & Fiber RAID Storage Arrays
MISC Alexandria - Spectra Logic, NetVault - BakBone
and EMC Storage
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