Bachelor of Science in Information Technology
Resume:
Ronald Magdayao Tagle
Block ** Lot * Phase * Sta. Catalina Village Avida Residence
Salawag Dasmari as City, Cavite
Mobile Phone: + (63-998-*******
Email: ***********@*****.***
A highly committed and motivated individual that presents result oriented
performance by integrating technical and leadership skills in order to
ensure profitability and competitiveness of the company. With good
interpersonal skills, hardworking, resourceful, flexible, competitive,
confident, responsible and well organized person.
EDUCATION :
2001 - 2013 :
AMA COMPUTER COLLEGE,
Langkaan Dasmari as City, Cavite
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
2006 :
( FCA) Future Culinary Arts Consultancy and Services
Imus Cavite
BARTENDING AND WAITERING (PENDING)
1998 - 2000 :
AMA COMPUTER LEARNING CENTER,
Roosevelt Quezon City
DIPLOMA IN COMPUTER SYSTEM DESIGNING AND PROGRAMMING,
CERTIFICATES :
. Cisco CCNA Exploration : Accessing the Wan
. Cisco CCNA Exploration : LAN Switching and Wireless
. Cisco CCNA Exploration : Routing Protocols and Concepts
. Cisco CCNA Exploration : Network Fundamentals
. GSIS Pasay : Certificate On-the-job Trainee
. AMACC Cavite Special Awards : Most Outstanding On-the-job Trainee
. Fluke : Certified Cabling Test Technician Associate
. Maxon Cinema 3D
SUMMARY OF QUALIFICATIONS :
. Knowledgeable in Basic Cabling System ( FLUKE : Certified Cabling Test
Technician Associate )
. Knowledgeable in Avaya Phone Installation
. Knowledgeable in Cisco Networking :
Routing Protocols
LAN Switching and Wireless
Accessing the Wan
. Knowledgeable in Microsoft SQL Server 2008
. Knowledgeable in Programming Software's :
Turbo Pascal, Turbo C, Java, Java Script, C++, MS
Access, Visual Foxpro3, Visual Basic 5 & 6 Version,
VB.NET 2010.
. Knowledgeable in Microsoft office Application Software's:
MS Excel, MS Word, MS PowerPoint.
. Knowledgeable in Adobe Dream Weaver 5
. Knowledgeable in Adobe Photoshop and Corel Draw 3
. Good communication skills on both oral and written; resourceful,
hardworking, self motivated, goal oriented, possesses strong
leadership qualities and has the ability to excel in any given task.
Capable of performing tasks under minimum supervision.
. Certified Cashiering Expert, Certified Production Expert, Certified
Service Expert
. Web Page Designing, Troubleshooting( Computers ), Auto Mechanic,
Shrink Wrapper Pewo Power Pack Machine, Imaje Printing Machine.
WORK EXPERIENCE :
Teleperformance (January 2014 - August 2014)
AT&T Wireless Mobility
Position: Customer Care Chat Support
. Answer all the Customer concern in aTimely Manner and provide Proper
Resolutions.
. Provide Education to the Customer and help Resolve any Problems the
Customer presents, while portraying a Positive impression of the
Company.
. Document all chats with regards to Customer inquires accurately using
Chat Tools.
. Follow standard processes and procedures.
Sutherland Global Services (June 2013 - December 2013)
Symantec Norton Technical Support
Position: Technical Consultant
. Deliver service and support to end-users using an automated call
distribution phone software or via remote connection.
. Provide and process information in response to inquiries, concerns,
and requests about products and services
. Offer alternative solutions where appropriate with the objective of
retaining customers.
. Stay current with system information, changes and updates.
. Follow standard processes and procedures.
Abundance Digital Printing and Services (June 2009 - December 2010)
Corporate and event souvenirs
Position: Store and Production Manager
. Responsible in daily Retail sales and Product order.
. Coordinate with vendor or suppliers to sustain smooth operation of the
company.
. Perform weekly audit to ensure profitability of the company.
. Supervised staff for daily operations
Southern Fried Chicken and 241 Pizza (August 2007 - June 2009)
Fast-food and Catering Company in Doha Qatar
Position: Food and Beverage Controller
. Responsible in Daily Monitoring and Ordering of stock, properly
supervised by the manager on duty to ensure that the daily operation
is running smoothly.
. Responsible for weekly report of Purchase Control, as well as the
Month End Inventory Report and Monthly Costing of the Store.
. Responsible in preparing the restaurant's product line according to
the company's standards, starting to chicken cutting, marinating,
breading and cooking.
. Responsible in Taking Order and billings, ensuring that the clients
are billed properly for what they had ordered and received the exact
change. Also responsible for the preparation of the daily sales report
and the transfer of the day's sales to the manager's possession for
proper safekeeping
InterPhil Laboratories Inc. (November 2005 - February 2006)
Pharmaceutical Company
Position: Production Operator
. Assist the supervisor in implementing standard procedures to ensure
the quality of the packaging items
. Operate Shrink Wrapper, Pewo Power Pack Machine, and Imaje Printing
Machine and troubleshoot minor problems of the machine.
. Ensure that standard procedures have been followed to achieve the
desired goal.
Pizza Hut Philippines. Inc. (April 2003 - February 2005)
Pizza Restaurant
Position: Team Member
. Certified Cashiering Expert, Certified Service Expert, Certified
Production Expert
. Responsible in preparing customers bills, ensuring that the clients
are billed properly for what they had ordered and that they receive
the exact change. Also responsible for the preparation of the daily
sales report and the transfer of the day's sales to the manager's
possession for proper safekeeping.
. Responsible in providing service required in a fine dining restaurant.
Ensures that the product made by the production team is delivered hot
& fresh to the customer for the latter's maximum satisfaction.
. Responsible in preparing the restaurant's product line according to
the company's standards, properly supervised by the manager on duty to
ensure that the product's quality meets the customer's demands.
. Responsible in preparing the restaurant's pizza line according to the
company's standards, properly supervised by the manager on duty to
ensure that the products quality meets the customer's demands.
. Successfully completed training and development and achieving a high
level of competency on Expert Introductory Track.
. Successfully passed the 3 star requirements for the qualification for
a management trainee position. Trained newly hired team member.
PERSONAL BACKGROUND :
Born on September 27, 1979 in Navotas Metro Manila, Philippines.
Enjoy cooking, Responsible, full of Determination, Approachable and
Hard Working.
REFERRENCE :
ROBERT BAUTISTA
IT Department
SO3 GSIS Pasay
ROSE ANN LAZA
IT Department
SO2 GSIS Pasay
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