Customer Service Data Entry
Resume:
Brandon Monroe
**************@*****.***
About Me!
As stated below, I am attending College of Southern Nevada and currently seeking an
Associate’s degree in the field of accounting. I am also seeking immediate full-time employment.
Though most of my job history relates to customer service and restaurant related work, I would
be open to other fields. If you were to ask my past managers and co-workers about my job
performance and my mannerisms in the workplace, I am confident that they would describe me
as always willing to learn quickly & go above & beyond my duties to get my (& sometimes
others’) job done, vehemently hard-working, very responsible, reliable, helpful, fun-loving,
empowered, attentive, punctual, a team player, honest, articulate, and interpersonal. My hobbies
include drawing, reading, playing video games, writing and producing music, and hiking.
Experience!
07/2014 – 09/2014
GiveRight, Inc – Telefundraiser II
Description: As a telefundraiser at GRI, my main objective was to conduct outbound telephone
calls on behalf of Non-Profit organizations (ie. Habitat For Humanity, The Heritage Foundation,
World Wildlife Fund, UNC - North Carolina Public Television/PBS, Covenant House, Sloan
Kettering Center for Cancer Research, etc.) to receive donations. When I was terminated from
this position, my managers couldn’t come up with a solid reason for why I was being terminated
and I never signed any paperwork, so I’m honestly still not sure why I was terminated. This was
an extremely dishonest company that would deceive& nearly force very innocent,, & generous
(and sadly, naïve) supporters of these legitimate non-profit organizations to give donations.
Employees were coached to lie & do whatever it took to get money on every single phone call. I
had spoken with managers about how I felt guilty about doing this & I believe that was part of
the reason why I was fired, even though I was never late, had no “no-call, no-show’s”, and was
often told how well I performed, even just 1 day before I was terminated. Long story short: I
don’t know why I was terminated, but I was unfortunately terminated.
05/2013 – 08/2013
Sitel/Sony PlayStation – Call Center Agent
Description: Customer service (de-escalations, etc.), clerical work (fixing and/or correcting
orders, data entry, records management, etc.), sales (offering extended service plans, processing
credit card info, etc.), scheduling, multitasking, training new hires, operating multiple phone
lines simultaneously, operating basic office machinery, produced business related literature
(emails). Resigned with proper notice to pursue further education (this was arranged as a
temporary position).
01/2013
Adecco/Intuit TurboTax – Call Center Agent
Description: Customer service (de-escalations, etc.), clerical work (fixing and/or correcting
orders, data entry, records management, etc.), sales & up-selling (offering product upgrades,
processing credit card info, etc.), scheduling, multitasking, operating multiple phone lines
simultaneously, operating basic office machinery, produced business related literature. Resigned
with proper notice due to an emergency relocation.
04/2012 – 01/2013
Old Neighborhood Restaurant – Dishwasher/Busser/Server
Description: Prep work/knife handling skills (a wide arrangement of vegetables, meats, and
seafood), washing and organizing dishes, placing food & supply orders, upselling (as a server),
processing credit card & check payments, cash handling, serving/expediting, replenishing salad
bars & buffets, opening & closing kitchen & buffet, scheduling reservations, adhering to kitchen
safety & health code policies & standards, training new hires in multiple positions, preparing
tables for guests, inventory, operating basic & semi-complex kitchen machinery. Resigned with
proper notice due to relocation.
Education!
08/2013 – Present (NOT currently enrolled, but I do plan to return at some point in the future)
College of Southern Nevada
Attending classes related to: Taxation for individuals and Intermediate Accounting. Aiming for a
Bachelor’s in Accounting.
08/2010 – 12/2012
Front Range Community College
Attended classes related to: Architectural Engineering, advanced Mathematics, Language Arts,
Computer Aided Drafting, Business, and basic Computer Sciences.
Contact this candidate