Customer Service Manager

Sharron McFadden

Milford, CT ***** 203-***-**** ****.********@*****.***

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Credentials:

Sacred Heart University: John F. Welch College of Business, Fairfield, CT

Masters of Business Administration

Graduation - May, 2013 - GPA 3.5

University of Bridgeport: Bridgeport, CT

Bachelor of Science, Business Management

Graduation - May, 2010 - GPA 3.4

Core Competencies:

Microsoft Word, Excel, PowerPoint, Outlook, Metavante Insight, Metavante

XAA, Business Service Tool, On Demand, Bright ware, COCC, Fund Tech, Lotus

Notes 6.

Awards:

2010 - University of Bridgeport's President's Honors List.

2010 - Nominated for "National Association of Professional Women".

2006-2007 - Nominated for "Who's Who in Executives & Professionals".

2009 - Nominated Most Valuable Employee of Silver Sands Branch.

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Professional Experience:

People's United Bank, Bridgeport, CT 11/2008

- present

Treasury Management Services Administration

. Process and validate customer enrollments for Business eBanking.

. Maintain internal databases with respect to sensitive account records.

. Support testing and validation efforts for new online applications.

. Correspond with retail branches to validate customer information.

. Update daily BeB scorecard and run customer BAI files.

. Serve as backup for daily ECM maintenance requests.

. Verified commercial wire transfers in excess of $10 million.

. Performed monetary transactions for Investment/Commercial sweep accounts

in excess of $10 million.

. Renewed jumbo CDs with a minimum balance of $100,000.00

. Fulfilled commercial checking research requests for Treasury Mgmt.

customers.

. Investigated, resolved and reported fraudulent commercial account

activity to the Fraud Dept.

. Established and documented procedures pertaining to CD renewals, BeB

enrollments and Account type product changes.

Customer Service Associate 6/2004-

11/2008

. Opened CD's, checking/savings accounts, issuing Series EE & I Savings

Bonds.

. Filed CTR (currency transaction report) with Compliance Dept. for

commercial customers

. Balanced ATMs verify night drop envelopes and order and verify cash from

Dunbar.

McFadden's Plumbing, Milford, CT

Office Manager (Part Time) 1/1990 - present

. Manage day to day office processes, including phone coverage, data entry,

filing and appointment setting.

. Process weekly payroll and end of day bank deposits.

. Prepare plumbing estimates, pay company expenses, book reservations for

seminars and handle customer service issues.

GTE Corporation, Stamford, CT 1980 -

1987

Executive Assistant to Director of Operations & Senior Executives

. Prepared correspondence for the Director, booked travel reservations

for team of six executives.

. Answered and directed incoming phone calls, performed clerical duties

such as filing, copying and faxing.

. Maintained upkeep and backup of word processing system weekly in the

Insurance & Pensions Department.

Senior Secretary

. Executive Secretary for Manager, Insurance and Pensions Department and 4

Account Executives.

. Managed mailing and wired transfers for pension employees in Puerto Rico.

. Regularly updated insurance rules and regulation.

. Performed clerical responsibilities such as typing, filing, telephones,

travel arrangements, etc.

. Developed a backup computer system for the entire Insurance & Pensions

Department.

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