Customer Service Sales
Resume:
** ***** **** ****. ********, ON L6R 2L5 • 647-***-**** • ****.*********@*****.***
OBJECTIVE
To obtain a full time position in Marketing or Project Management environment.
SUMMARY OF QUALIFICATIONS
• Background in providing administration and customer support
• Experience in handling marketing department activities
• Certified Associate in Project Management (CAPM®) with interest in handling marketing projects
and activities
• Bachelor of Commerce and Master of Business Administration (Marketing)
• Computer skills in MS Word, Excel and PowerPoint, SPSS, Internet and emailing
• Multilingual: English, Hindi and Urdu
• Excellent teamwork and interpersonal skills, highly organized
• Ability to multi-task, High level of accuracy and attention to detail
• Quick learner, target-oriented
PROFESSIONAL EXPERIENCE
Marketing Associate/Product Specialist 03/2014 – Present
Direct Buy, Home furnishings club, Brampton, ON
• Call and deliver prepared sales talks, reading from scripts that describes products and
services, in order to persuade potential customers to purchase a product or service, using
Hinkle’s director software
• Answer telephone calls from potential customers who had been solicited through
promotions
• Interact with prospects in-person to acknowledge about the brands, services, functions
and policies of Direct buy
• Analyze prospects eligibility to participate in the promotions
• Schedule appointments to visit open house
• Email catalogues, portfolio, visitor’s passes to prospects and members on their request
• Present history, brands, services, and policies to prospects and members
• Assist members in choosing brands for home furnishings, flooring, appliances, and
electronics etc. as per their requirements
• Handle customer support and administration during open house hours
• Organize files and records of members manually
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Part-Time Office Administrator 08/2013 – 02/2014
Asad Khan, Financial Advisor/Broker, Brampton, ON
• Contact 5 current clients daily to discuss options regarding existing life insurance, disability insurance
and mortgage insurance
• Inform clients of other insurance coverage such as critical illness insurance and disability insurance
• Record official receipts such as tax returns and debit and credit card statements in electronic and
manual filing systems
• Schedule appointments for clients with financial advisor as per needs
• Organize client information on Excel accurately recording details
Marketing Coordinator 05/2009 – 06/2012
Pakistan Dairy Products, Karachi, Pakistan
• Prepares marketing reports by collecting, analyzing, and summarizing sales data.
• Keeps promotional materials ready by coordinating requirements with creative agencies;
inventorying stock, verifying receipt.
• Supervise social media outreach
• Lead from front at each stage of BTL marketing campaigns, and report results once completed.
• Closely monitors the brand equity, brand share and competitor activities
• Supports sales staff by providing sales data, market trends, forecasts, account analyses, new
product information; meeting customer’s requests.
• Coordinate flow of information and communication and disseminate it according to plan/strategy.
• Plans meetings identifying and coordinating requirements; establishing contacts; developing
schedules.
INTERNSHIP EXPERIENCE
Internee - Personal Financial Services 08/2010 – 09/2010
HSBC Bank, Karachi, Pakistan (www.hsbc.com.pk)
• Briefed customers regarding everyday financial needs such as personal loans, accounts and insurance
• Reported daily targets results related to new policies to supervisor
• Assisted management in duties such as data compilation and organization as well as calling clients
• Provided suggestions to manager about email correspondence related to new policies
• Explained financial products and options to customers
• Engaged in office duties using photocopier, printer, scanner and ATM
• Handled customers’ transactions such as opening accounts and using ATM machine
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• Resolved customers’ complaints through explanation of bank policies and provided solutions in
accordance with company guidelines
• Wrote approximately 500 letters related to bank’s changed policies and requirements
PROFESSIONAL CERTIFICATION
Certified Associate in Project Management (CAPM®) 2014
Project Management Institute, USA
CERTIFICATE AND SPECIALIZED TRAINING
Enhanced Language Training in Customer Service and Office Administration 2013
COSTI Immigrant Services, Brampton, ON
EDUCATION
Master of Business Administration (Marketing) 2013
Iqra University, Pakistan
(Equivalent to studies at the Master of Business Administration level from a recognized Ontario
university, as determined by Comparative Education Service (CES), University of Toronto,
Toronto, ON)
Bachelor of Commerce (Honours) 2010
University of Karachi, Pakistan
(Equivalent to a three-year Bachelor’s degree from a recognized Ontario university, as
determined by Comparative Education Service (CES), University of Toronto, Toronto, ON)
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