Customer Service Manager
Resume:
Verlene Roberts, MSW
*** ******* ******, ********, *.Y. 11207
Email: *******.*******@*****.***
Summary of Qualifications
Results-oriented professional with strong customer service skills
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Expertise in case management and staff training
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Proficient in single subject Data Analysis
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Team player with strong problem solving and analytical skills, and eager to learn new
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skills, systems and procedures
Proficient in Microsoft Word, Excel and PowerPoint
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Education
Master of Social Work Degree, 2014
Wurzweiler School of Social Work, Yeshiva University, N.Y.
Advanced Standing Program
Concentration: Clinical Case Work
Bachelor of Science Degree, 2013
Medgar Evers College, City University of New York, N.Y.
Associate Degree in Liberal Arts, 2012
Medgar Evers College, City University of New York, N.Y.
Work Experience
Boro Park Rehabilitation Center, Brooklyn, N.Y.
Social Work Intern - May & June, 2014
Ditmas Park Rehabilitation Care Center, Brooklyn, N.Y.
Social Work Intern- January- April, 2014
Responsibilities included:
Psychosocial assessments of new residents
One on one support to assist with adjustment to facility
Addressing mood and behavior issues of clients
interacting with family members as needed
Assisting with Crafts Therapy & recreational sessions
Verlene Roberts, MSW - Resume - Page 2
Work Experience (continued)
Federation Employment & Guidance Service (FEGS)
Social Work Intern - September- November, 2013
Responsibilities included:
Individual counseling with students
Daily attendance outreach- communication with parents
Engaging students and families around environmental
issues affecting student's conditions
Assisting with therapeutic sessions
Organizing & managing student participation in Breast
Cancer Awareness Walk
Maintaining all electronic record keeping
Lowenstein Adult Day Care Center
Social Work Intern - September, 2012- May, 2013
Responsibilities included:
Client intake, crisis intervention, counseling (group and
individuals), Psychosocials
Administering Mini-Mental State Examinations
Identifying client strengths and resources
Developing recommended interventions and approaches
to goal attainment
Member of interdisciplinary team
Providing termination & discharge planning
Maintaining all required records
Urban Strategies, Brooklyn, N.Y.
Case Manager, July, 2004 - April, 2011
Provided direct counseling & social services to clients
Established referral networks to community agencies
Coordinated services with outside agencies
Member of interdisciplinary team
Trinidad & Tobago House of Assembly,
Case Manager, May, 1976 - September, 2003
Worked with HIV positive clients
Volunteer, Brooklyn District Attorney's Office, Brooklyn, N.Y.
References Available Upon Request
Contact this candidate