Customer Service Sales
Resume:
Debra J. Stoneman
Sears, MI *9679
Cell Phone: 231-***-**** ************@*****.***
Objective
Position in an organization where my varied work experience, strong work ethics, educational
background, and exceptional customer service skills will contribute to the goals and operations
of an organization.
Summary of Qualification
• Over 30 years of quality customer service/numerous awards
• 10 years’ experience in Accounts Receivable/Billing/Revenue entry
• Experience in quotes, contracts and lease agreements
• Intermediate Experience in Microsoft 2010 (Excel, Word, Publisher, PowerPoint)
• Experience in A/P, Purchasing, and Payroll (QuickBooks, Movers Suite, Service Titan)
• 6 years management experience in hotel reservations and small retail
• 5 years inventory control (physical & computer)
• Inside sales for hotel sales, fencing, and pneumatic tools
• Learn new systems, software and processes quickly
• Strong ability to problem solve and handle complaints or irate customers
• 7 years of collections
• Organized Meet & Greets and After Hours events
• State of Michigan License for Resident Producer (Accident & Health, Life)
Professional History
Mr. Rooter Plumbing, Mount Pleasant MI
CSR/Dispatcher Current 989-***-****
• Incoming calls/outgoing calls
• Set appointments, update customers, update work orders
• Run credit cards, enter paper invoices when needed
• Dispatch drivers
• Surveys, thank you letters, send out billings, scanning
Morse Moving & Storage, Mount Pleasant, MI
Customer Service/Accounting/Coordinator
• Freight Billing
• Revenue entry
• Customer Service
• OA/DA Coordinator
• Training program
• Quality Calls
• Set Appointments for sales department
• Write up storage agreements/set up accounts
Eagle Village, Hersey, MI
Transporter
• Pick/up, drop off foster children for visits/appointments
• Monitor/Supervise visits
• Written reports on visits
• CPR/First Aid training
• Handle with Care training
Morse Moving & Storage, Traverse City, MI 2040 Traversefield Drive, Traverse City
Accounts Receivable/Storage/Collections 231-***-****)
• Accounts Receivable/Billing
• Collections of past due accounts
• Maintain storage records/accounts
• Maintain customer relations with clients
• Publish company newsletter
• Assist in Freight office (Billing, Dispatch)
• Work with designers to coordinate shipments
• Fill in as needed ( Freight, Payroll, Front Desk)
• Training program
Brick Yard Towing, Traverse City, MI 1310 Barlow Street, Traverse City, MI
Office Manager/Dispatcher 231-***-****)
• Answer phones/Dispatch drivers
• Skilled in handling irate clients
• Accounts Receivable/Accounts Payable
• Cash handling/Petty cash/Deposits
Grand Traverse Auto, Traverse City 3464 N US 31 South, Traverse City, MI
Business Development Center Coordinator - (Department closed)
• Coordinator for all incoming calls
• Customer Service
• Maintain email requests for information
• Set appointments for sales team, follow-up calls & internet leads
• Compile & Maintain client database
Shanty Creek Resort, Bellaire, MI., One Shanty Creek Road, Bellaire, MI 49615
Sales Manager/Night Reservations Manager
• Supervised up to 3 employees
• Maintained Sales Program
• Increased revenue in Sales Program by 10%
• Handled all problems with reservations and front desk on night shift
• Coordinated/Ran meet and greets for Sales Program
• Delivered oral and written presentations for prospective clients
• Nightly records and reports as needed
Pinkerton Security – Dow Industries – Harbor Beach, MI
• Security of chemical plant, 2 person shifts
• Walking rounds & security checks of vehicles
• Maintain reports, records and professional presence
• Hazmat training, CPR & First Aid
D.P. Construction Cleaning, Tampa, FL
Owner/Operator
• Supervised up to 8 employees
• Maintain all client and employee records
• Did all final inspections with clients, handled final punch list
• Handled all purchasing, accounts receivable/payables, and payroll
• Trained all employees
• Did all hiring and firing
• Actively sought new clients
USA Steel Fence, Gibsonton, FL:
Office Manager
• A/P, A/R, Employee Files, Payroll
• Dispatch
• In-house Sales/Estimates/Bids
• Phones, Customer Service
• Contracts & Lease Agreements
Duo-Fast Corporation: Tampa, FL
Inventory Control/Purchasing
• Physical & computer inventory
• Responsible for Georgia and Florida offices and satellite sales offices inventory’s
• Transfers and exchanges from other divisions
• Month end inventory reports and reconciliations
• Inside sales when needed
• Purchasing
Education
Northwestern Community College, Traverse City, MI
• Associate of Arts Degree in Business Management (2010)
Kaplan University
• Enrolled at Kaplan University for Bachelor’s Degree in accounting (Graduation
June,2015)
• Willing to change my degree to further my career and support my employer
Department of Insurance & Financial Services
• Resident Producer License (Accident & Health, Life)
Debra J. Stoneman
3837 4 Mile Road
Sears, MI 49679
Cell Phone: 231-***-**** ************@*****.***
Wayne Wahr Wendy Storey
Sales Manager Ice Mountain
Morse Moving & Storage Operations Resource
2040 Traversefield Drive 19275 8 Mile Road
Traverse City, MI. 49686 Stanwood, MI 49346
Cell: 231-***-**** Phone: 231-***-****
Work: 231-***-**** *****.******@******.******.***
*****@***********.***
Amanda Sims
Mr .Rooter Plumbing
Melissa Thiede
Morse Moving & Storage
Owner
2040 Traversefield Drive
Traverse City, MI 49686
1601 North Mission Street
Accounting
Work: 231-***-****
Mount Pleasant, MI 48858
*******@***********.***
Contact this candidate