Service Customer
Resume:
Kiran Kattamuri
Contact information:
Email: *********.*****@*****.***
Mobile: 860-***-****
Summary
Have around 10 years of experience in Information Technology, including
* ***** ** ****** E-Business Suite. Over the years I have been working
as Business Systems Analyst for clients such as Emerson, AB Sciex, Tyco,
Diebold Inc., GE Security etc.
I have extensive experience working on multiple implementation and
support projects in Service Contracts, Install Base, Field Service,
Advance Pricing, AR, Inventory, Order management, Mobile Field Service
with different line of business. Has worked on end to end flows for
Service Contracts, Install base, Field Service; as well as worked with
Oracle EBS R12 and 11.5.10 on CRM modules.
Experience Highlights:
. Extensive background in identifying and writing business
requirements, preparing design documents, recommending best
practices, developing functional specs and interfacing with all
levels of the client organization.
. Having this knowledge has allowed me to successfully optimize
software solutions to meet customer needs in the areas of Service,
Order to Invoice and processes for many different industries.
. Experience in System Analysis, Requirement Study, Functional Design
Documentation, Test Plan Preparation, Unit testing, System
Integration testing, CRP's, UAT's, Issue Management and
Documentation.
. Proficiency in documenting business processes and GAP Analysis
including indentifying gaps and documenting the gaps at a detailed
level.
. Involved in training the client's super users on the Oracle
Applications.
. Expert in Service Contracts, Install Base, Field Service, Tele
Service, Advance Pricing, Mobile Field Service, Spare Management,
Territory Management, CRM Foundation modules and its integrations.
. Involved in 3 full implementation cycles. An effective team player
with good communication and interpersonal skills.
. Excellent analytical, interpersonal and communication skills.
. Good familiarity with various business processes.
. Experienced in preparing the process and GAP analysis documents.
. Good experience in Implementing AIM Methodology. Experienced in
preparation of RD055, BR035, CV10, RD080, MD50 documents
. Conducted many Conference Room Pilots (CRPs).
. Experienced in authoring user guides, training manuals and test
scripts. Involved in User Training
. Expertise in working with upgrades, fixes and migrations.
. Experienced in providing workarounds for critical business
situations.
. Experienced in streamlining the business processing using Oracle ERP
Educational
. Bachelor of Technology in Computer Science and Engineering -
Jawaharlal Nehru Technological University, Hyderabad, AP, India -
April 2004
Professional Experience
Current Employer: V-Soft Consulting Group
Role: Business Systems Analyst
Duration: March 2012 to Present
Project for Pearson Client at Bloomington, MN
. Environment: e-Business Suite R12.1.3
. Modules: Service Contracts, Advance Pricing, Account
Receivables, Inventory
. Worked on requirements gathering, As-Is state analysis, Gap
Analysis, Solution Design, Testing, Go-Live and post Go-Live
Support.
. Work with Pearson staff on determining the best solution to
integrating the systems from recent acquisitions as well as
other projects that relate to Oracle EBS and the Service
Module.
. Work on Pearson project methodology and documentation is
developed on-time and adheres to Pearson's specifications.
. Work on many issues as they develop.
Project for AB Sciex Client at Framingham, MA
. Environment: e-Business Suite R12.1.3
. Modules: Field Service, Tele Service, Service Contracts,
Advance Pricing, Install Base, Territory Management, Spares
Management, CRM Foundation, Mobile field Service, Order
Management.
. Worked as Business System Analyst for Oracle Service track.
Client is end dating SAP and going for R12.1.3 Oracle E
business suite. Worked on new service module implementation.
Worked on modules Field Service, Tele Service, Service
Contracts, Install Base, Territory Management, Spares
Management, CRM Foundation, Mobile field Service. Worked on
end-end implementation of project. Worked on GAP analysis,
CRP1, CRP3, CRP3, UAT phases. Able to demo standard out of
the box flows for all service modules and prepare GAP impact
analysis documents.
. Prepared MD50's for some of the GAP's and assisted functional
folks in design decisions. Prepared GAP analysis impact
documents, MD50's, BR100's, Test Cases. Worked closely with
technical team in preparing MD70's and monitoring them
closely on technical aspects. Helped technical team in
preparing best MD70 design and coding. Reviewed MD50's,
BR100's, and Test Cases.
. Worked with Oracle support in creating SR's on issues with
standard out of box functionality. Very good in writing sql
queries.
Project for Emerson Processs Management Client at Boulder, CO
. Environment: e-Business Suite 11.5.10
. Service Modules: Field Service, Tele Service, Service
Contracts, Depot Repair, Install Base, Advance Pricing,
Territory Management, Spares Management, CRM Foundation,
Mobile field Service.
. Worked as Business System Analyst for service modules
implementation. Completed the global design by interacting
with all business units across world areas. Worked on global
solution so that all business units across EPM can leverage
the solution.
. Worked for pilot site implementation project. Prepared
Fit/GAP documents, setup documents, functional
specifications, test cases, test plans etc. Worked on
integration testing/functional testing. Gave demo to business
users in CRP2, CRP2, UAT etc.
Previous Employer: Cyma System Inc.
Role: Business Systems Analyst
Duration: September 2006 to February 2012
Project for Simplexgrinnell(Tyco) Client at Westminster, MA
. Working as Oracle EBS CRM solution architect.
. Working on enhancements in Field Service, Service Contracts,
and Quoting.
. Gathered requirements from Business teams and provided the
best solution to the client.
. Conducted CRP's
. Prepared setup documents-BR100
. Prepared detailed level design document of MD.050's for all
Oracle CRM service modules
. Guided technical team in preparing MD70's and monitoring them
closely on technical aspects. Helped technical team in
preparing best MD70 design and coding.
. Very good in writing sq. queries.
Project for Masco Contractor Services at Daytona Beach, FL
. Environment: e-Business Suite R12.
. Was responsible for implementation of Oracle HTML Quoting, Order
Management, Configurator, Pricing
. Analysis of customizations and enhancements: evaluate design,
quality, stability and maintainability of custom code developed to
fill gaps between standard Oracle Applications functionality and
business requirements. Recommend and implement solutions as
needed.
. Involved in requirements gathering from Business Owners and
prepared design documents (AIM methodology).
. Worked on setups and flows in Oracle HTML Quoting, AME, Order
Management, Pricing and Configurator.
. Involved in testing of the Quote to Order and AME flows.
. Worked extensively on ATO, PTO items. Worked of customizations in
Oracle HTML Quoting, Order Management, and Shipping.
. Worked on Bill of Material end dated items validations and its
integrations to Quoting, Configurator.
. Worked on production support for Order Management, Oracle HTML
Quoting
Project for Diebold Client at Canton, OH
. Environment: e-Business Suite 11.5.10.2 & R12
. Modules: Oracle Field Service, Oracle, Oracle Service Contracts,
Oracle Install Base, Account Receivables, Inventory, Advance
Pricing, TCA.
. Implemented complete life cycle of project for Brazil CRM
product for Diebold. Was responsible for full life cycle
implementation from requirements to specifications to testing
to deployment.
. Gathered requirements from Business teams and provided the
best solution to the client. Business team is located in
Brazil country. Prepared the best solutions for various gaps
across CRM modules and presented to Business and finalized
the design of the complete project. Conducted CRP's for 4
months and design is completed
. Prepared setup documents-BR100. Prepared detailed level
design document of MD.050's for all Oracle CRM service
modules which are very complex because of lot of
customizations.
. Prepared data conversion documents for conversion. Created
CV.010 for data conversion requirements and mapping document-
CV.040. Guided conversion team on conversion on all CRM
conversions. Legacy system is Vantive.
. Once coding is complete participated in system integration
testing which took place for five months. Prepared test cases
in HP Quality Center. Testing took place in three rounds
(SIT1, SIT2, and UAT) so that all the defects were closed
with proper testing.
. Worked on production support issues. Provided very good
inputs by preparing documents of the issues to Oracle Support
team .Worked with Oracle support team on Severity issues.
. Gave training to end users on TeleService (CS), Service
Contracts (OKS/OKC), Install Base (CSI) processes. Prepared
training guide for end users.
Project for GE Client at Salem, OR
. Environment: e-Business Suite 11.5.10
. Modules: Oracle Service Contracts, Order to Cash(OTC),Order
Management, Oracle iSupport, Teleservices, Depot Repair, Account
Receivables, Install Base, Inventory, Pricing, General Ledger,
TCA, iPayment.
. Gathered requirements from Business (customer service, finance,
billing, sales) teams GAP analysis is done and provided the best
solution to the client. Prepared high level design documents
RD.050 which includes all the requirements. Prepared detailed
level design document MD.050's for Service Contracts, iSupport,
TeleService, Depot Repair implementation.
. Setups are done for Conference room pilot which occurs every four
weeks.
. Prepared test cases which cover all complex scenarios. Worked on
production support issues. Provided very good inputs by preparing
documents of the issues to Oracle Support team.
. Worked with Oracle support team on High Severity issues.
Project for Southern Linc Wireless at Atlanta, GA
. Environment: e-Business Suite 11.5.10
. Involved in setup and implementation of iStore, Quoting,
Configurator, Service Contracts, modules in Oracle CRM 11i.
. Created multiple sites in iStore(B2B and B2C).
. Customized various pages in HTML Quoting(Create Customer Page,
Line items Page, Overview
Page, Additional Information Page).
. Worked on iStore customizations like User Registration, Create
Customer, Overview pages.
. Worked on Look and Feel of iStore. Worked on setting up iStore.
Worked on iStore integrations with other modules.
. Create Customer page has been customized. Added new fields
Prefix,Suffix,changed labels, equipment only.
. Done customizations on Equifax credit check and address validation
in Customer Create page.
. Customized line items page to launch configurator directly from
line items page instead of Products page.
. Worked on configurator input extension and integrations between
quoting and configurator.
. Worked on Overview page and added two new fields for Order status
and Order comments.
. Customized pages in OA Frame Work for provisioning queue custom
module.
. Developed a pl/sql package for pulling data into custom tables for
provisioning queue from Quoting and configurator tables.
. Created custom patches and installed it on various environments.
. I raised TAR's and solved some critical bugs when I am having
issues with seeded code.
. Used PVCS for version control of Custom code objects
Previous Employer: L&T Infotech
Role: Programmer Analyst
Duration: November 2004 - August 2006
Project for V-Collect Inc. at Pittsburgh, PA
. Environment: e-Business Suite 11.5.10
. Modules: Order Management, Account Receivables, Service
Contracts, Install base.
. Worked on conversion programs, forms and report
customizations.
. Technical Expert: Created technical design documents MD.070 for
technical team. Since the volume of contracts created (at least
4000 contracts per day) is huge Service Contracts are created from
interfaces using public API's. Created CV.010 for data conversion
requirements and provided solution to the client. Created mapping
document-CV.040 for contracts creation: Header Creation, Parties,
Contract groups, Contracts Process, Service Lines, Covered Lines,
Sales Credit, QA checklist, Billing Schedules, Workflow, Activate
the contract. Mapping documents are created for contracts updation
and termination also. Worked on conversion of Install Base and
Service Contracts from Legacy system. Service Contract is created
from Order management.
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