Management System Administrator

Rener Rose Almadin

*** * ****** **. ***** Manila

Phone: Error! Bookmark not defined.[Your Phone] 091******** E Mail: ***@********.***

Profile

Something of an adrenaline junkie, I get a thrill from discovering new ways to get the best use out of Salesforce’s features and

functionalities. I thrive on the challenges of my job and love the fact that it requires me to be versatile and lets me

communicate with just about everyone. I work best with other people who are dedicated, open minded and driven. I love

being part of change – always for the better and always towards awesomeness.

Certification

Salesforce.com Certified System Administrator (ADM 201)

Certification Number: 708788

Issued: November 10, 2011

Salesforce.com Certified Advanced System Administrator (ADM 211)

Certification Number: 909275

Issued: May 03, 2012

Salesforce.com Certified Developer (ADM 401)

Certification Number: 1012420

Issued: July 29, 2012

Experience

August 99, Inc. – Net Lima Bldg, BGC

June 10, 2013 – Present

Salesforce System Administrator / Consultant / Developer

The Design People, Inc. – El Segundo, CA

September 03, 2012 Present

Salesforce System Administrator

Primary responsible for the management and optimization of the Saleforce.com implementation. Understands all aspects

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of company’s Salesforce configuration and technical/functional capabilities, including all changes and potential system

implications related to the Salesforce release upgrades.

Administrative function includes user management, configuration, customization, report and dashboards development,

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data management, and technical support / training for the application.

Integrated VisualForce development, Apex triggers and classes, Sites and Portal Customization.

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Working closely with the internal teams to drive overall business process improvements across all customer care

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channels.

Developed, structured and managed custom modules in Salesforce to make it more robust CRM particularly for: Task

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Management, HR, Recruiting, Accounting (almost there!).

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Create, maintain and evangelize the use of dashboards and reports for some statistical and business intelligence

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reporting.

Responsible for adding 70 more Salesforce users to the company while saving a few thousand $ a month by customizing

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and creating a task management system within SF. This move allowed for a more comprehensive project management,

task management and project reporting tool within the company. It also allowed us to gain insight and monitor

production velocity, turnaround time, production efficiency, profitability and time spent on each project.

Built out and setup a new org for August 99 and make sure communication and sharing of data is facilitated between that

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org and the TDP Salesforce org.

Built out a way to determine project and contract profitability for August 99 by being able to log vendor invoices, vendor

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payments, customer invoices, customer payments, discounts, refunds, and write offs all within the SF org.

Recently implemented the HR Management for both org where it keep tabs of employees 201 file, PTO requests and

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balances, leave accruals etc.

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Stream Global Services, Inc. – Ayala Ave., Makati City

October 03, 2011 – July 30, 2013

Salesforce.com Support – Premier Tier 2

Provides support for the Salesforce’s premier customers. Understand the company’s special handling intructions and

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resolving their issues at first contact.

Understand all aspects of company’s Salesforce configuration and technical/functional capabilities, including all changes

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and potential system implications related to the Salesforce’s release upgrades.

Identifying business process inefficiencies and quickly architecting a solution.

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Manage data for cleanliness, maintenance, field appends, de duping, data integrity including importing and exporting in

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and from Salesforce.

Modifying and maintaining company’s Salesforce configurations (fields, page layouts, etc.) and business logic/controller

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such as workflows, approval process and assignment rules.

Manage all new user set ups and deactivation, including transferring of ownership of accounts/contacts/opportunities for

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deactivated users.

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Education

Polytechnic University of the Philippines – Sta. Mesa, Manila

Bachelor in Banking and Finance

2002 2008

STI College – Bonifacio Global City, Taguig

Bachelor in Computer Science

2013 Present

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