Customer Service Representative
Resume:
Kristena Bridges
Durham, NC **713
C: 919-***-****
********@*****.***
Career Overview
Amicable and customer-oriented Cashier and Customer Care Agent with experience with
working in fast-paced environments. Solid team player with great positive attitude in
advancing my knowledge.
• Excellent communication skills
• Very adept Listening skills
• Strong organizational skills
• MS software proficient
• iOs and android experienced
• Core StrengthsReadily adapts to new conditions and responsibilities
• Ability to apply knowledge and skills
• Work well in stressful situation
• Detail oriented
•
Accomplishments
Customer Service and Sales
• Consistently received positive feedback from guests and created repeat business
by developing long-term professional relationships with customers.
• Handled guest complaints and maintained/insured a positive experience for all.
• Ensured that customers were satisfied with services by conducting follow-up calls.
• Met and exceeded sales quota.
Work Experience
August 2013
To
May 2014
Time Warner Cable, Inc Raleigh, NC
Customer Care
Answer phones to respond to sales orders, technical issues, general customer inquiries,
billing related questions, and customer complaints. Consistently and regularly offer new
products and services on all calls. Project a professional company image through phone
interaction.
April 2012
To
March 2013
Xerox Commercial Solutions, LLC. Raleigh, NC
Customer Service Representative
Worked as a team member providing technical support, resolving software and hardware
related issues. Set expectations with customers. Gain agreement and determine solutions.
Responsible for setting up repairs and appointments for customer. Provide the best
support to all customers.
July 2011
To
January 2012
Wal-Mart Stores, Inc. Garner, NC
Cashier
Worked as a team member performing cashier duties, greeting customers,
Product assistance and cleaning while providing excellent customer service. Responsible
for ringing up customers in timely manner and guaranteeing high level of customer
service.
Educational Background
2016 Wake Technical Community College
Business Administration
2010 Leesville Road High School
High School Diploma
AKA 2010 Debutante Selectee
References available upon request.
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