Computer Operator Technician
Resume:
Walter A. Charowsky 302-***-****
*****@****.***
** **** ****, ********, ** 19734
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OBJECTIVE
Computer Operator with over 15 years experience seeking an IT support
position, which will utilize my widespread knowledge and skills.
SKILLS
Proficient with Microsoft Word, Excel, and Outlook. Experience with
multiple ticketing systems to include: Heat, Trackit and Tivoli Service
Request Manager.
EXPERIENCE
INTEGRITY STAFFING, Middletown, DE
March 2014 to Present
Placement Specialist: Interview and in-process candidates for Amazon
fulfillment centers in the tri-state area. Compile and run reports for
management and corporate office.
JP MORGAN CHASE / TECHNISOURCE / RANDSTAD, Wilmington, DE
September 2012 to July 2013
Logistics Technician: Performed all duties related to asset management in
a Tier 4 core data center. Worked closely with project managers and
coordinated decommissions and new asset installs. Maintained spare parts
and cable supply inventory.
Media Operations: Handled all magnetic media and performed tape processes
in a multi-library, large-scale data center.
CHRISTIANA HEALTH CARE SERVICES / TECHNISOURCE, New Castle, DE
August 2011 to September 2012
Operations Support Technician: Monitored and operated control consoles of
computer systems, network facilities, and all attached peripheral
equipment. Optimized system utilization by adjusting system resources in
order to meet Service Level Agreements.
Detect, analyzed and resolved routine computer production processing
problems. Escalate problems according to procedures. Maintained effective
lines of communication with all members of the IS department as well as
customers.
Operated Xerox Cut sheet printers and distributed reports.
Walter A. Charowsky Page 2
COMPUTER SCIENCES CORPORATION, Newark, DE
August 2005 to June 2011
Computer Operator: Monitored multiple systems, (186) between five
operators in an OS/MVS, AS400, and AIX environment. Performed daily
procedures on systems. Monitored all peripheral equipment associated with
systems. Operated multiple IBM 3800 printers. Maintained and updated
procedural databases on all client systems.
PLAYTEX PRODUCTS / TEK SYSTEMS, Dover, DE
August 2004 to August 2005
AS/400 Computer Operator: Responsibilities included monitoring batch jobs,
system back-ups, printing reports, and tape management. Performed helpdesk
duties for AS/400 system users.
SELF EMPLOYED
August 2002 to August 2004
Sub Contractor for the following services: Residential structured wiring
for phone, CATV, whole house stereo, home theaters security and fire
systems, computer networks, intercom and central vac systems.
SPIELO USA INC., Lincoln, RI
March 1999 to August 2002
Delaware Service Coordinator / Lead Technician: Responsible for the
installation, maintenance, and software upgrades of 1350 slot machines at
three Delaware venues. Other duties included training and supervision of 8
technicians. Train track personnel
on the basic operation of terminals and functionality of games. Maintain
database for preventive maintenance schedules and parts inventory. Assisted
in the installation and training of personnel at four venues in West
Virginia.
AUTOMATED WAGERING INTERNATIONAL, Dover, DE
August 1995 to March 1999
Advanced Computer Operator: Moved from lottery operations to video lottery
operations to assist in the start-up of video gaming in Delaware.
Responsibilities varied from maintaining terminal database to setting up
video laboratory and testing software on all
slot machine vendors in the state. Other duties included running financial
reports for the state lottery. Facilitate software upgrades for all
vendors. Design, installation and maintenance of communication systems
at three Delaware casinos.
Walter A. Charowsky Page 3
AUTOMATED WAGERING INTERNATIONAL, Dover, DE
August 1994 to August 1995
Computer Operator / Lottery Operations: Duties included: Maintaining help
desk for lottery retailers, trouble-shoot and ensure the smooth operation
of lottery terminals in the
state. Dispatch technicians when needed. Responsible for the daily
processing of games and day end accounting utilizing a RISC/6000 AIX
computer system. Other duties included running financial reports for the
state lottery. Trained employees in Arizona and Maryland in the daily
operations of their new facility; also organized and trained help desk
personnel in both states.
WILMINGTON TRUST COMPANY, Wilmington, DE
August 1991 to August 1994
Computer Operator: Operated an IBM computer system and all peripherals in
an OS/MVS environment. Utilized three IBM 3800 series printers.
AMERICAN EXPRESS CENTURIAN BANK, Newark, DE
May 1987 to June 1991
Lead Computer Operator: Daily processing of batch jobs utilizing an IBM
9375 computer system in a VM/VSE environment, system back-ups, print and
distribution of reports. Write computer room procedures and ordered
supplies.
MILITARY: United States Army 8/82 - 2/87
MOS: 74D Computer Operator
Honorable Discharge: 2/87
Security Clearance: Secret
INTEREST: Board Member, Delaware S.I.D.S. Affiliate
Classic car restorations
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